I have a 2016 Edge currently running Sync 3.3.19052 (I didn’t want to pay for the USB hub replacement required for 3.4.x) with NA 1 19 maps. I tried to use Cyan Labs’ tool to update to the latest, NA 2 20, using the “update maps only” option. So I downloaded the updates onto a 32GB USB stick.
Sync detected the update and spent 27 minutes updating. I was driving for most of this time, but stayed in the garage with the power on for the final 10 minutes to ensure the system didn’t shut off mid-update. I received the “update successful, restart required” notifications, so rebooted, and…the Sync 3 Version status still showed maps at NA 1 19. Rebooted again…same thing again.
Nav is working as expected and I can’t tell if I actually have NA 1 19 or NA 2 20 since I haven’t found any differences yet. But shouldn’t the reported version have changed? Should I try installing again, or instead go for the full install (overwriting 3.3.19052 with 3.3.19052 again)? Is it possible this is a licensing issue since NA 1 19 was purchased from Ford and NA 2 20 was through the tool?