Nav Map Blank

carlosrod21 · 18 November 2023 20:20

Maps are blank, cursor shows up and I am able to search for POI (restaurants, fuel, etc…) but everything shows its near me and the sync voice tells me “route guidance failed” I tried to reload the software via usb drive and get the error “PKG_ERR04”

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
PKG_ERR04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
Size: 28.7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)

LOG
[11/18/2023 1:48:23 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: NA - 2023-11-03 - 1699040980 
[11/18/2023 1:48:23 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[11/18/2023 1:48:23 PM] MY20 Protection: Auto-Detect 
[11/18/2023 1:48:23 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[11/18/2023 1:48:23 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[11/18/2023 1:48:23 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/18/2023 1:48:23 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:23 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[11/18/2023 1:48:24 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:24 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[11/18/2023 1:48:26 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:26 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/18/2023 1:48:28 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:28 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[11/18/2023 1:48:28 PM] Validated: 4U5T-14G424-CF_1682464057000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:28 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[11/18/2023 1:48:31 PM] Validated: 4U5T-14G421-CEF_1682461522000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:31 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[11/18/2023 1:48:34 PM] Validated: 4U5T-14G421-CBF_1682461295000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:34 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[11/18/2023 1:48:36 PM] Validated: 4U5T-14G421-CAF_1682461100000.TAR.GZ (Skipping Download) 
[11/18/2023 1:48:36 PM] Preparing USB drive
[11/18/2023 1:48:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[11/18/2023 1:48:37 PM] 1u5t-14g386-cb.tar.gz exists and validated successfully, skipping copy 
[11/18/2023 1:48:37 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/18/2023 1:48:37 PM] PU5T-14G386-BB_1690840002000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:48:37 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[11/18/2023 1:48:59 PM] 5U5T-14G391-CS_1660783942000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:48:59 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[11/18/2023 1:49:32 PM] 4U5T-14G423-CC_1615429225000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:49:33 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/18/2023 1:50:23 PM] NU5T-14G381-AD_1689364279000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:50:23 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[11/18/2023 1:50:23 PM] 4U5T-14G424-CF_1682464057000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:50:23 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[11/18/2023 1:51:29 PM] 4U5T-14G421-CEF_1682461522000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:51:29 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[11/18/2023 1:52:36 PM] 4U5T-14G421-CBF_1682461295000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:52:36 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[11/18/2023 1:53:34 PM] 4U5T-14G421-CAF_1682461100000.TAR.GZ exists and validated successfully, skipping copy 
[11/18/2023 1:53:34 PM] Generating reformat.lst
[11/18/2023 1:53:34 PM] Generating autoinstall.lst
[11/18/2023 1:53:34 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 18 November 2023 20:58

Have you master reset?

Plus, you are using a cutdown map version and maybe you are not installing what’s needed for your region.

carlosrod21 · 18 November 2023 21:24

Yes, a master reset was done and the maps are still blank. I’m not sure what you mean about a cutdown map. I downloaded NA, but really just need USA.

Edit: I also have the original log from when I upgraded from 3.0 originally if you need that.

SaNdMaN · 18 November 2023 21:29

That’s a cut down map version, so correct that in the settings and try again.
You are not feeding syn3updater correct information, that’s possibly why you are having issues.

carlosrod21 · 18 November 2023 21:31

Settings on my vehicle or in creating a new drive using the Syn3 Updater tool?

wiz043 · 18 November 2023 22:11

In your original post you state that your sync Navigation Variant is Non Nav. Was that a typo?
If not and you are trying to install maps then that is the issue.

carlosrod21 · 18 November 2023 22:14

Sorry, that is a typo. Its got a nav system.

SaNdMaN · 19 November 2023 11:16

The tool.

carlosrod21 · 19 November 2023 16:58

I updated the tool, but now i’m getting a signing error SIGN_ERR01. Here is the log info

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
Size: 28.7GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - Autoinstall Mode - Only Update Maps NA

[SYNCGen3.0_3.0.1_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = MAP_LICENSE - 4U5T-14G424-CF_1682464057000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G424-CF_1682464057000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CDF_1682463264000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CDF_1682463264000.TAR.GZ
Options = AutoInstall

[SYNCGen3.0_3.0.1]
Item1 = VOICE_NAV - 4U5T-14G422-CAM_1682463335000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G422-CAM_1682463335000.TAR.GZ
Options = AutoInstall, Include, Transaction

[SYNCGen3.0_ALL]
Item1 = MAP - 4U5T-14G421-CBF_1682461295000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G421-CBF_1682461295000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CAF_1682461100000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CAF_1682461100000.TAR.GZ
Options = Delay, Include, Transaction

FILES (6)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)

LOG
[11/19/2023 10:25:55 AM] Selected Region: NA - Release: Only Update Maps - Map Version: NA - 2023-11-19 - 1700411010
[11/19/2023 10:25:55 AM] Install Mode: Auto-Detect (autoinstall) Forced: False
[11/19/2023 10:25:55 AM] MY20 Protection: Auto-Detect
[11/19/2023 10:25:55 AM] Formatting USB drive
[11/19/2023 10:25:55 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[11/19/2023 10:26:02 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:26:02 AM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:26:02 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:26:02 AM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:26:02 AM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:26:02 AM] Downloading: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:26:02 AM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:26:02 AM] Downloaded: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:26:02 AM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:26:02 AM] Downloading: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:29:38 AM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:29:42 AM] Downloaded: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:29:42 AM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:29:42 AM] Downloading: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:32:35 AM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:32:38 AM] Downloaded: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:32:38 AM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:32:38 AM] Downloading: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:35:11 AM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:35:14 AM] Downloaded: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:35:14 AM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:35:14 AM] Downloading: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:38:32 AM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:38:35 AM] Downloaded: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:38:35 AM] Preparing USB drive
[11/19/2023 10:38:35 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:38:35 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:38:35 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:38:35 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/19/2023 10:38:35 AM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:38:35 AM] Copying: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:38:35 AM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:38:35 AM] Copied: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/19/2023 10:38:35 AM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:38:35 AM] Copying: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:40:47 AM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:40:51 AM] Copied: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[11/19/2023 10:40:51 AM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:40:51 AM] Copying: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:42:47 AM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:42:50 AM] Copied: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/19/2023 10:42:50 AM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:42:50 AM] Copying: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:44:30 AM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:44:32 AM] Copied: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/19/2023 10:44:32 AM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:44:32 AM] Copying: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:46:43 AM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:46:46 AM] Copied: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[11/19/2023 10:46:46 AM] Generating Autoinstall.lst
[11/19/2023 10:46:46 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 19 November 2023 22:12

You are still using a cutdown map version…
So I’m going to ask a very simple and direct question: Is your unit NA with NAV from the factory?.

SIGN errors are not good, it means something is not working as it should.

carlosrod21 · 22 November 2023 02:11

So about the cut down map version; yes, I chose the Central NA map as I am in Oklahoma and just need that area and texas, etc…Do I need to download the whole NA map in order for this to work?

Your 2nd question, yes my unit is from Ford directly in NA with built in NAV, its never been replaced, and i purchased the vehicle brand new so no other owners. I originally installed the tool in order to just get the maps updated, but saw the Sync version update so I got that too. Everything was working prior, just with outdated maps.

SaNdMaN · 23 November 2023 22:03

Not really, you only need the proper file.
At this point, I would install all maps.
There’s really no reason to omit files since your unit can contain all the maps.

F150Chief · 28 November 2023 03:06

As @SaNdMaN indicated, you should install the entire NA map package via reformat. Since you will never be able to generate the needed license file from Ford for your vehicle. (Assuming this is for a 2017 Explorer.)

carlosrod21 · 28 November 2023 22:10

OK I’ll try that tonight, thanks!

carlosrod21 · 1 December 2023 04:19

Looks like that did the trick. I had to downgrade the Sync version and I loaded all NA maps, thanks for everyone’s help.

system · 3 December 2023 04:19

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