Maps are blank, cursor shows up and I am able to search for POI (restaurants, fuel, etc…) but everything shows its near me and the sync voice tells me “route guidance failed” I tried to reload the software via usb drive and get the error “PKG_ERR04”
SYNC Region: NA
Navigation Variant: Non Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.0.19205
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.12.2.0
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
Size: 28.7GB
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - reformat Mode - Sync 3.4.23188 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)
LOG
[11/18/2023 1:48:23 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: NA - 2023-11-03 - 1699040980
[11/18/2023 1:48:23 PM] Install Mode: Auto-Detect (reformat) Forced: False
[11/18/2023 1:48:23 PM] MY20 Protection: Auto-Detect
[11/18/2023 1:48:23 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[11/18/2023 1:48:23 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[11/18/2023 1:48:23 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/18/2023 1:48:23 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:23 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[11/18/2023 1:48:24 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:24 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[11/18/2023 1:48:26 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:26 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[11/18/2023 1:48:28 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:28 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/18/2023 1:48:28 PM] Validated: 4U5T-14G424-CF_1682464057000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:28 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ
[11/18/2023 1:48:31 PM] Validated: 4U5T-14G421-CEF_1682461522000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:31 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/18/2023 1:48:34 PM] Validated: 4U5T-14G421-CBF_1682461295000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:34 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/18/2023 1:48:36 PM] Validated: 4U5T-14G421-CAF_1682461100000.TAR.GZ (Skipping Download)
[11/18/2023 1:48:36 PM] Preparing USB drive
[11/18/2023 1:48:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[11/18/2023 1:48:37 PM] 1u5t-14g386-cb.tar.gz exists and validated successfully, skipping copy
[11/18/2023 1:48:37 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/18/2023 1:48:37 PM] PU5T-14G386-BB_1690840002000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:48:37 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[11/18/2023 1:48:59 PM] 5U5T-14G391-CS_1660783942000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:48:59 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[11/18/2023 1:49:32 PM] 4U5T-14G423-CC_1615429225000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:49:33 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[11/18/2023 1:50:23 PM] NU5T-14G381-AD_1689364279000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:50:23 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ
[11/18/2023 1:50:23 PM] 4U5T-14G424-CF_1682464057000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:50:23 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ
[11/18/2023 1:51:29 PM] 4U5T-14G421-CEF_1682461522000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:51:29 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[11/18/2023 1:52:36 PM] 4U5T-14G421-CBF_1682461295000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:52:36 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[11/18/2023 1:53:34 PM] 4U5T-14G421-CAF_1682461100000.TAR.GZ exists and validated successfully, skipping copy
[11/18/2023 1:53:34 PM] Generating reformat.lst
[11/18/2023 1:53:34 PM] Generating autoinstall.lst
[11/18/2023 1:53:34 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
SaNdMaN
November 18, 2023, 8:58pm
2
Have you master reset?
Plus, you are using a cutdown map version and maybe you are not installing what’s needed for your region.
Yes, a master reset was done and the maps are still blank. I’m not sure what you mean about a cutdown map. I downloaded NA, but really just need USA.
Edit: I also have the original log from when I upgraded from 3.0 originally if you need that.
SaNdMaN
November 18, 2023, 9:29pm
4
That’s a cut down map version, so correct that in the settings and try again.
Settings on my vehicle or in creating a new drive using the Syn3 Updater tool?
wiz043
November 18, 2023, 10:11pm
6
In your original post you state that your sync Navigation Variant is Non Nav. Was that a typo?
Sorry, that is a typo. Its got a nav system.
I updated the tool, but now i’m getting a signing error SIGN_ERR01. Here is the log info
CYANLABS - SYN3 UPDATER - V2.12.2.0
PREVIOUS CONFIGURATION
DESTINATION DETAILS
AUTOINSTALL.LST
[SYNCGen3.0_3.0.1_PRODUCT]
[SYNCGen3.0_3.0.1]
[SYNCGen3.0_ALL]
FILES (6)
LOG
SaNdMaN
November 19, 2023, 10:12pm
10
You are still using a cutdown map version…
SIGN errors are not good, it means something is not working as it should.
So about the cut down map version; yes, I chose the Central NA map as I am in Oklahoma and just need that area and texas, etc…Do I need to download the whole NA map in order for this to work?
Your 2nd question, yes my unit is from Ford directly in NA with built in NAV, its never been replaced, and i purchased the vehicle brand new so no other owners. I originally installed the tool in order to just get the maps updated, but saw the Sync version update so I got that too. Everything was working prior, just with outdated maps.
SaNdMaN
November 23, 2023, 10:03pm
12
Not really, you only need the proper file.
As @SaNdMaN indicated, you should install the entire NA map package via reformat. Since you will never be able to generate the needed license file from Ford for your vehicle. (Assuming this is for a 2017 Explorer.)
OK I’ll try that tonight, thanks!
Looks like that did the trick. I had to downgrade the Sync version and I loaded all NA maps, thanks for everyone’s help.
system
December 3, 2023, 4:19am
16
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