Navigation fault after 3.4.23188 update

Big_Jim · February 2, 2025, 4:07pm

I just did a Sync 1 to Sync 3 upgrade in my 2017 Fiesta. The unit I installed came out of a '16 Fiesta that, when I installed it, had software version 2.2 build 16280, gracenote 1.1.1 806 (NA-0010), maps version NA 1 14. I upgraded to 3.4, build 23188, gracenote 1.1.1,2323 (NA-0020), maps version NA 2 23.
If, when I first get in the car, I turn on the ignition, but dont start the car, I will get a pop up thats says “Navigation Fault. Navigation is not functioning properly. Please visit you dealer for service.” I have to close this pop up and everything works fine.
If, when I first get in the car, I just start it, the maps will pop up with a little yellow hazard sign that says “navigation fault.” for a couple of seconds, then it just starts working fine.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Retrofit

Old SYNC Version: 2.2.16280

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Navigation Fault. Navigation is not functioning properly. Please visit you dealer for service

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 2.2.16280
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: PNY USB 3.2.1 FD USB Device
Size: 28.9GB
FileSystem: NTFS
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[1/31/2025 7:54:45 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[1/31/2025 7:54:45 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[1/31/2025 7:54:45 AM] MY20 Protection: Auto-Detect 
[1/31/2025 7:54:45 AM] Formatting USB drive
[1/31/2025 7:54:45 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[1/31/2025 7:55:33 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/31/2025 7:55:34 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[1/31/2025 7:55:34 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[1/31/2025 7:55:34 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[1/31/2025 7:55:34 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/31/2025 7:55:46 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[1/31/2025 7:55:46 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/31/2025 7:55:57 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[1/31/2025 7:55:57 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[1/31/2025 7:56:13 AM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[1/31/2025 7:56:13 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[1/31/2025 7:56:23 AM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download) 
[1/31/2025 7:56:23 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[1/31/2025 7:56:36 AM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download) 
[1/31/2025 7:56:36 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[1/31/2025 7:57:04 AM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[1/31/2025 7:57:04 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[1/31/2025 7:57:18 AM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[1/31/2025 7:57:18 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[1/31/2025 7:57:34 AM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[1/31/2025 7:57:34 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[1/31/2025 7:57:52 AM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[1/31/2025 7:57:52 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[1/31/2025 7:58:08 AM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[1/31/2025 7:58:08 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[1/31/2025 7:58:22 AM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[1/31/2025 7:58:22 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[1/31/2025 7:58:38 AM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[1/31/2025 7:58:38 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[1/31/2025 7:58:50 AM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[1/31/2025 7:58:50 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[1/31/2025 7:59:04 AM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[1/31/2025 7:59:04 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[1/31/2025 7:59:15 AM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[1/31/2025 7:59:15 AM] Preparing USB drive
[1/31/2025 7:59:15 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/31/2025 7:59:15 AM] Copying: 1u5t-14g386-cb.tar.gz 
[1/31/2025 7:59:16 AM] Validating: 1u5t-14g386-cb.tar.gz 
[1/31/2025 7:59:16 AM] Copied: 1u5t-14g386-cb.tar.gz 
[1/31/2025 7:59:16 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[1/31/2025 7:59:16 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[1/31/2025 7:59:17 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[1/31/2025 7:59:17 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[1/31/2025 7:59:17 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/31/2025 7:59:17 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/31/2025 7:59:56 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/31/2025 7:59:57 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/31/2025 7:59:57 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/31/2025 7:59:57 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/31/2025 8:00:48 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/31/2025 8:00:50 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/31/2025 8:00:50 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[1/31/2025 8:00:50 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[1/31/2025 8:02:09 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[1/31/2025 8:02:12 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[1/31/2025 8:02:12 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[1/31/2025 8:02:12 AM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[1/31/2025 8:03:01 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[1/31/2025 8:03:02 AM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[1/31/2025 8:03:02 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[1/31/2025 8:03:02 AM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[1/31/2025 8:04:13 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[1/31/2025 8:04:15 AM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[1/31/2025 8:04:15 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[1/31/2025 8:04:15 AM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[1/31/2025 8:06:46 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[1/31/2025 8:06:49 AM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[1/31/2025 8:06:49 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[1/31/2025 8:06:49 AM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[1/31/2025 8:07:54 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[1/31/2025 8:07:56 AM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[1/31/2025 8:07:56 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[1/31/2025 8:07:56 AM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[1/31/2025 8:09:39 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[1/31/2025 8:09:42 AM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[1/31/2025 8:09:42 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[1/31/2025 8:09:42 AM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[1/31/2025 8:11:59 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[1/31/2025 8:12:04 AM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[1/31/2025 8:12:04 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[1/31/2025 8:12:04 AM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[1/31/2025 8:14:08 AM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[1/31/2025 8:14:20 AM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[1/31/2025 8:14:20 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[1/31/2025 8:14:20 AM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[1/31/2025 8:16:20 AM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[1/31/2025 8:16:32 AM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[1/31/2025 8:16:32 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[1/31/2025 8:16:32 AM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[1/31/2025 8:19:06 AM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[1/31/2025 8:19:20 AM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[1/31/2025 8:19:20 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[1/31/2025 8:19:20 AM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[1/31/2025 8:21:21 AM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[1/31/2025 8:21:33 AM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[1/31/2025 8:21:33 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[1/31/2025 8:21:33 AM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[1/31/2025 8:23:32 AM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[1/31/2025 8:23:44 AM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[1/31/2025 8:23:44 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[1/31/2025 8:23:44 AM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[1/31/2025 8:25:32 AM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[1/31/2025 8:25:43 AM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[1/31/2025 8:25:43 AM] Generating reformat.lst
[1/31/2025 8:25:43 AM] Generating autoinstall.lst
[1/31/2025 8:25:43 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · February 2, 2025, 6:24pm

Have you master reset?.

Big_Jim · February 2, 2025, 8:22pm

Yes, I did a master reset after the update.

SaNdMaN · February 2, 2025, 9:07pm

That’s odd… Has the car been driven for a while?.

Big_Jim · February 2, 2025, 9:17pm

No. Just finished the install 2 days ago and the update to 3.4 yesterday. Haven’t driven it more than just in the neighborhood to test it.

SaNdMaN · February 2, 2025, 9:23pm

Ok, give it a few days for it to “settle”, let’s see if driving around a bit solves it.

Do you have Forscan and an adapter?.

Big_Jim · February 2, 2025, 9:31pm

Yes, I do.

SaNdMaN · February 2, 2025, 10:12pm

Ok, if you are bored and this happens again after a few days of normal driving, send the APIM’s asbuilt values through Forscan, also check for DTCs.

Since this is a retrofit, chances are the issue is just some asbuilt values that got reverted or changed during the upgrade process.

Do you have a backup for the asbult prior upgrading to 3.4?

Big_Jim · February 2, 2025, 11:47pm

Unfortunately I did not make back ups prior to upgrading, I kinda screwed up on that one. I will send the as built in a few days, if its still doing it. Thanks.

Do I just screen shot those, or is there a way to download and send them?

SaNdMaN · February 2, 2025, 11:52pm

A screenshot is desirable, yes.

Big_Jim · February 3, 2025, 12:44am

Big_Jim · February 3, 2025, 12:45am

I had a minute, figured i’d just do it now.

warlock12118 · February 3, 2025, 1:31pm

The drive should have been formatted as exFAT
NAV fault can be caused by a cheap GPS antenna or one that cannot get a signal because of where its located.
You may want to take the build of Sync3 down to 3.4.21265 or 3.4.21194, older non-Sync3 native vehicles sometimes have issues with 3.4.23188

Big_Jim · February 3, 2025, 10:42pm

Should I have formatted the drive myself prior to downloading the updates, or was the CyanLabs Sync 3 updater supposed to have done that?

Is there a GPS antenna that is generally recommended or that you can recommend?

The problem has gotten better, since I did some driving today. Now, wither or not I start the car, if I am not moving, it will boot up normal. If i start driving before its had a chance to fully boot, I will get the warning, then I have to acknowledge it, then it works fine.

SaNdMaN · February 3, 2025, 11:53pm

That seems more related to configuration that something else, really… I’m not sure what to change though, my asbuilt knowledge is quite limited…

Also, do not worry about the USB format since that would not introduce errors if the installation is completed…

warlock12118 · February 4, 2025, 12:30am

Part of the config is the APIM mounting angle.
What was the donor vehicle that the APIM came out of?

Here’s the gps antenna recommended in F150Chief’s write up

https://www.amazon.com/Bingfu-Waterproof-Navigation-Compatible-Volkswagen/dp/B07R6NL5G6/ref=as_li_ss_tl?crid=2VT97VPS4251F&dchild=1&keywords=fakra%2Bgps%2Bantenna&qid=1586580297&sprefix=faktra%2Bgps%2Caps%2C231&sr=8-2-spons&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUFTN1M4MVo0QTRIQUMmZW5jcnlwdGVkSWQ9QTAwMTc4OTYyMkdGRzJXWktRTVo5JmVuY3J5cHRlZEFkSWQ9QTA4NjQ3MzczUjM3OFNYUUM4TkQwJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ&linkCode=sl1&tag=brianlovelace-20&linkId=7337413910cf7ff2690d6641d51b7dbb&language=en_US&th=1

Big_Jim · February 4, 2025, 1:14am

Funny, that’s actually the GPS antenna I bought. It had the best reviews.
The APIM came out of a '16 Fiesta, I believe everything is identical

warlock12118 · February 4, 2025, 5:19am

The config for a Fiesta is not the same as one for an F150, they’re a different platform.
Which all loops back to needing one from a 2016 F150 as a source.

On pre-J series APIMs I’ve run into a few where the highest build they could run without issues was 3.4.21194 with others only being stable on 3.4.21265.

Big_Jim · February 4, 2025, 1:56pm

The car this thread is about is a '17 Fiesta, not an F-150.

CyanLabs · February 4, 2025, 3:33pm

When did anyone mention a F150?