Navigation stopped working after upgrade

Ford SYNC 3 Support
, ,
1

Hi everyone,
I just upgraded my Sync 3.4.21165 to 3.4.22110.
Everything works well except the Navigation.
I got a pop-up message that says" Navigation Default. Your navigation doesn’t worl correctly, ask a Ford dealer"
Could someone help me please.
Thank you

SYNC Region: Europe

Navigation Variant: Yes

Install Type: OEM Replacement

Old SYNC Version: 3.4.21165

New SYNC Version: 3.4.22110

Do you have a error message, if so what is it?
I got a pop-up message that says" Navigation Default. Your navigation doesn’t worl correctly, ask a Ford dealer"

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.11

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

2

Master Reset?

1 Like
3

I already did it. Nothing changed.

4

Could you please post your Syn3 Updater log file from the USB?

5

On top of that, is the car imported?

6

20220529_203049
20220529_2030491920×933 409 KB

7

You don’t have maps installed

8

20220529_203101
20220529_2031011920×933 420 KB

9

That’s what i thought. I’ll try now.

10

You have an imported US vehicle in EU with a 32GB APIM, so you cannot install all of the EU maps. You need a cut down version for this.

11

which aren’t currently available :smiley:

12

My vehicle is from Belgium.
What is a cut down version ?

13

What is a cut down version ?

14 
CYANLABS - SYN3 UPDATER - V2.10.11.0
Branch: Stable
Operating System: Microsoft Windows 10 Professionnel (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22110
Region: EU
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Désactivé / pas MY20

DESTINATION DETAILS
Mode: Drive
Model: USB Device
Size: 59GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.11.0 Stable - Autoinstall Mode - Mise à jour des cartes seulement EU

[SYNCGen3.0_3.0.1_PRODUCT]
Item1 = MAP_LICENSE - 1U5T-14G424-BL_1646159765000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G424-BL_1646159765000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BHJ_1644011371000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BHJ_1644011371000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-BDG_1644012081000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-BDG_1644012081000.TAR.GZ
Item4 = MAP - 1U5T-14G421-BCJ_1644009116000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G421-BCJ_1644009116000.TAR.GZ
Item5 = MAP - 1U5T-14G421-BDJ_1644009729000.TAR.GZ
Open5 = SyncMyRide\1U5T-14G421-BDJ_1644009729000.TAR.GZ
Item6 = MAP - 1U5T-14G421-BJJ_1644011473000.TAR.GZ
Open6 = SyncMyRide\1U5T-14G421-BJJ_1644011473000.TAR.GZ
Options = AutoInstall

[SYNCGen3.0_3.0.1]
Item1 = VOICE_NAV - 4U5T-14G422-BBG_1644011700000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G422-BBG_1644011700000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BGJ_1644011311000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BGJ_1644011311000.TAR.GZ
Item3 = MAP - 1U5T-14G421-BEJ_1644010041000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G421-BEJ_1644010041000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-BCG_1644011850000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-BCG_1644011850000.TAR.GZ
Options = AutoInstall, Include, Transaction

[SYNCGen3.0_ALL]
Item1 = MAP - 1U5T-14G421-BFJ_1644010644000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G421-BFJ_1644010644000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BAJ_1644010894000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BAJ_1644010894000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-BAG_1644245686000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-BAG_1644245686000.TAR.GZ
Item4 = MAP - 1U5T-14G421-BBJ_1644008981000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G421-BBJ_1644008981000.TAR.GZ
Options = Delay, Include, Transaction


FILES (14)
1U5T-14G421-BAJ_1644010894000.TAR.GZ (2,3GB)
1U5T-14G421-BBJ_1644008981000.TAR.GZ (478,9MB)
1U5T-14G421-BCJ_1644009116000.TAR.GZ (1,7GB)
1U5T-14G421-BDJ_1644009729000.TAR.GZ (1,1GB)
1U5T-14G421-BEJ_1644010041000.TAR.GZ (1,6GB)
1U5T-14G421-BFJ_1644010644000.TAR.GZ (2,4GB)
1U5T-14G421-BGJ_1644011311000.TAR.GZ (2GB)
1U5T-14G421-BHJ_1644011371000.TAR.GZ (2,7GB)
1U5T-14G421-BJJ_1644011473000.TAR.GZ (24,1MB)
4U5T-14G422-BAG_1644245686000.TAR.GZ (2,3GB)
4U5T-14G422-BDG_1644012081000.TAR.GZ (2GB)
4U5T-14G422-BBG_1644011700000.TAR.GZ (2,1GB)
4U5T-14G422-BCG_1644011850000.TAR.GZ (1,6GB)
1U5T-14G424-BL_1646159765000.TAR.GZ (1,7KB)

LOG
[29-05-22 21:34:48] Selected Region: EU - Release: Mise à jour des cartes seulement - Map Version: F11 (2021) - EU (05 2022) 
[29-05-22 21:34:48] Install Mode: Auto-Detect (autoinstall) Forced: False 
[29-05-22 21:34:48] MY20 Protection: Désactivé / pas MY20 
[29-05-22 21:34:48] Formatting USB drive
[29-05-22 21:34:48] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[29-05-22 21:34:55] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 21:34:55] Downloading: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[29-05-22 21:38:35] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 21:38:41] Downloaded: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 21:38:41] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 21:38:41] Downloading: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[29-05-22 21:39:26] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 21:39:28] Downloaded: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 21:39:28] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 21:39:28] Downloading: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[29-05-22 21:42:12] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 21:42:17] Downloaded: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 21:42:17] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 21:42:17] Downloading: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[29-05-22 21:44:02] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 21:44:05] Downloaded: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 21:44:05] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 21:44:05] Downloading: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[29-05-22 21:46:50] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 21:46:54] Downloaded: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 21:46:54] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 21:46:54] Downloading: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[29-05-22 21:50:57] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 21:51:03] Downloaded: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 21:51:03] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 21:51:03] Downloading: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[29-05-22 21:54:22] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 21:54:27] Downloaded: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 21:54:27] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 21:54:27] Downloading: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[29-05-22 21:58:52] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 21:58:59] Downloaded: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 21:58:59] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 21:58:59] Downloading: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[29-05-22 21:59:01] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 21:59:02] Downloaded: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 21:59:02] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 21:59:02] Downloading: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[29-05-22 22:02:51] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 22:02:56] Downloaded: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 22:02:56] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:02:56] Downloading: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[29-05-22 22:06:10] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:06:14] Downloaded: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:06:14] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:06:14] Downloading: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[29-05-22 22:09:45] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:09:51] Downloaded: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:09:51] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:09:51] Downloading: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[29-05-22 22:12:32] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:12:36] Downloaded: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:12:36] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:12:36] Downloading: 1U5T-14G424-BL_1646159765000.TAR.GZ
[29-05-22 22:12:36] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:12:36] Downloaded: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:12:36] Preparing USB drive
[29-05-22 22:12:36] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 22:12:36] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 22:15:08] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 22:16:43] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[29-05-22 22:16:43] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 22:16:43] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 22:17:13] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 22:17:33] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[29-05-22 22:17:33] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 22:17:33] Copying: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 22:19:26] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 22:20:37] Copied: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[29-05-22 22:20:37] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 22:20:37] Copying: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 22:21:48] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 22:22:34] Copied: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[29-05-22 22:22:34] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 22:22:34] Copying: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 22:24:23] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 22:25:32] Copied: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[29-05-22 22:25:32] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 22:25:32] Copying: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 22:28:13] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 22:29:54] Copied: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[29-05-22 22:29:54] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 22:29:54] Copying: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 22:32:05] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 22:33:28] Copied: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[29-05-22 22:33:28] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 22:33:28] Copying: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 22:36:23] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 22:38:15] Copied: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[29-05-22 22:38:15] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 22:38:15] Copying: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 22:38:17] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 22:38:18] Copied: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[29-05-22 22:38:18] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 22:38:18] Copying: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 22:40:48] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 22:42:22] Copied: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[29-05-22 22:42:22] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:42:22] Copying: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:44:32] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:45:53] Copied: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[29-05-22 22:45:53] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:45:53] Copying: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:48:15] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:49:45] Copied: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[29-05-22 22:49:45] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:49:45] Copying: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:51:33] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:52:41] Copied: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[29-05-22 22:52:41] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:52:41] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:52:41] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:52:41] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[29-05-22 22:52:41] Generating Autoinstall.lst
[29-05-22 22:52:41] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
15

You can’t install full EU maps on that unit since it’s an imported car with 32GB APIM (EU needs 64GB).
You will have to wait until cut down maps for EU are available.

16

My car is from Belgium.
I bought the APIM on internet from Alibaba.

17

Ok, then you bought the “wrong” APIM, since it’s only 32GB.
For full EU maps you need a 64GB one.

18

I don’t need full EU maps. Only Belgium and border countries would be fine.

19

The generator is now back online :slight_smile:
cut down maps

20

You are in luck, cut down maps are available.
Give it a go.