Navigator Downgrade - Small Screen Issue

Ford SYNC 3 Support
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1

I did an upgrade from 3.0 to 3.4 and the screen was very small in the top left. I saw another post about it and there was suggestion to use a ford shop tool to get it to work properly. I was wondering if a downgrade would bring the screen size back to normal without using such tools??

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.17302

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 115.3GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-CJ_1552513842000.TAR.GZ
GRACENOTES=4U5T-14G423-CA_123766.tar.gz
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - downgrade  Mode - Sync 3.3.19052 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open2 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item3 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (19)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
4U5T-14G391-CJ_1552513842000.TAR.GZ (381.5MB)
4U5T-14G423-CA_123766.tar.gz (724.2MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)

LOG
[9/25/2023 7:36:27 PM] Selected Region: NA - Release: Sync 3.3.19052 - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice) 
[9/25/2023 7:36:27 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
[9/25/2023 7:36:27 PM] MY20 Protection: Disabled / Not MY20 
[9/25/2023 7:36:27 PM] Formatting USB drive
[9/25/2023 7:36:27 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[9/25/2023 7:37:04 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:37:04 PM] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[9/25/2023 7:37:38 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:37:45 PM] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:37:45 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:37:45 PM] Downloading: GB5T-14G386-SC_85041.tar.gz
[9/25/2023 7:37:45 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:37:45 PM] Downloaded: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:37:45 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[9/25/2023 7:37:46 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[9/25/2023 7:37:46 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/25/2023 7:37:46 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[9/25/2023 7:37:46 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:37:54 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[9/25/2023 7:37:54 PM] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:37:54 PM] Downloading: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[9/25/2023 7:38:21 PM] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:38:27 PM] Downloaded: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:38:27 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:38:27 PM] Downloading: 4U5T-14G423-CA_123766.tar.gz
[9/25/2023 7:39:22 PM] Validating: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:39:33 PM] Downloaded: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:39:33 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[9/25/2023 7:39:45 PM] Validated: 4U5T-14G421-CJF_1682462901000.TAR.GZ (Skipping Download) 
[9/25/2023 7:39:45 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[9/25/2023 7:40:02 PM] Validated: 4U5T-14G421-CHF_1682462859000.TAR.GZ (Skipping Download) 
[9/25/2023 7:40:02 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[9/25/2023 7:40:22 PM] Validated: 4U5T-14G421-CFF_1682462169000.TAR.GZ (Skipping Download) 
[9/25/2023 7:40:22 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[9/25/2023 7:40:42 PM] Validated: 4U5T-14G421-CGF_1682462518000.TAR.GZ (Skipping Download) 
[9/25/2023 7:40:42 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[9/25/2023 7:41:01 PM] Validated: 4U5T-14G421-CEF_1682461522000.TAR.GZ (Skipping Download) 
[9/25/2023 7:41:01 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[9/25/2023 7:41:24 PM] Validated: 4U5T-14G421-CDF_1682463264000.TAR.GZ (Skipping Download) 
[9/25/2023 7:41:24 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[9/25/2023 7:41:42 PM] Validated: 4U5T-14G421-CCF_1682461368000.TAR.GZ (Skipping Download) 
[9/25/2023 7:41:42 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[9/25/2023 7:42:00 PM] Validated: 4U5T-14G421-CBF_1682461295000.TAR.GZ (Skipping Download) 
[9/25/2023 7:42:00 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[9/25/2023 7:42:16 PM] Validated: 4U5T-14G421-CAF_1682461100000.TAR.GZ (Skipping Download) 
[9/25/2023 7:42:16 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[9/25/2023 7:42:16 PM] Validated: 4U5T-14G424-CF_1682464057000.TAR.GZ (Skipping Download) 
[9/25/2023 7:42:16 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[9/25/2023 7:42:35 PM] Validated: 4U5T-14G422-CAM_1682463335000.TAR.GZ (Skipping Download) 
[9/25/2023 7:42:35 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[9/25/2023 7:42:48 PM] Validated: 4U5T-14G422-CBM_1682463581000.TAR.GZ (Skipping Download) 
[9/25/2023 7:42:48 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[9/25/2023 7:42:56 PM] Validated: 4U5T-14G422-CCM_1682463747000.TAR.GZ (Skipping Download) 
[9/25/2023 7:42:56 PM] Preparing USB drive
[9/25/2023 7:42:57 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:42:57 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:43:13 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:43:20 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:43:20 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:43:20 PM] Copying: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:43:20 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:43:20 PM] Copied: GB5T-14G386-SC_85041.tar.gz 
[9/25/2023 7:43:20 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[9/25/2023 7:43:20 PM] Copying: 1u5t-14g386-cb.tar.gz 
[9/25/2023 7:43:20 PM] Validating: 1u5t-14g386-cb.tar.gz 
[9/25/2023 7:43:20 PM] Copied: 1u5t-14g386-cb.tar.gz 
[9/25/2023 7:43:20 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/25/2023 7:43:20 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/25/2023 7:43:20 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/25/2023 7:43:20 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/25/2023 7:43:20 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/25/2023 7:43:28 PM] 4U5T-14G381-AN_1552583626000.TAR.GZ exists and validated successfully, skipping copy 
[9/25/2023 7:43:28 PM] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:43:28 PM] Copying: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:43:39 PM] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:43:44 PM] Copied: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/25/2023 7:43:44 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:43:44 PM] Copying: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:46:34 PM] Validating: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:46:45 PM] Copied: 4U5T-14G423-CA_123766.tar.gz 
[9/25/2023 7:46:45 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[9/25/2023 7:46:45 PM] Copying: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[9/25/2023 7:49:55 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[9/25/2023 7:50:05 PM] Copied: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[9/25/2023 7:50:05 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[9/25/2023 7:50:05 PM] Copying: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[9/25/2023 7:54:05 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[9/25/2023 7:54:21 PM] Copied: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[9/25/2023 7:54:21 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[9/25/2023 7:54:21 PM] Copying: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[9/25/2023 7:59:17 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[9/25/2023 7:59:33 PM] Copied: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[9/25/2023 7:59:33 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[9/25/2023 7:59:33 PM] Copying: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[9/25/2023 8:04:14 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[9/25/2023 8:04:30 PM] Copied: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[9/25/2023 8:04:30 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[9/25/2023 8:04:30 PM] Copying: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[9/25/2023 8:09:21 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[9/25/2023 8:09:39 PM] Copied: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[9/25/2023 8:09:39 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[9/25/2023 8:09:39 PM] Copying: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[9/25/2023 8:15:34 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[9/25/2023 8:15:58 PM] Copied: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[9/25/2023 8:15:58 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[9/25/2023 8:15:58 PM] Copying: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[9/25/2023 8:21:03 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[9/25/2023 8:21:24 PM] Copied: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[9/25/2023 8:21:24 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[9/25/2023 8:21:24 PM] Copying: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[9/25/2023 8:25:59 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[9/25/2023 8:26:16 PM] Copied: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[9/25/2023 8:26:16 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[9/25/2023 8:26:16 PM] Copying: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[9/25/2023 8:30:39 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[9/25/2023 8:30:56 PM] Copied: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[9/25/2023 8:30:56 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[9/25/2023 8:30:56 PM] Copying: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[9/25/2023 8:30:56 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[9/25/2023 8:30:56 PM] Copied: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[9/25/2023 8:30:56 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[9/25/2023 8:30:56 PM] Copying: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[9/25/2023 8:36:06 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[9/25/2023 8:36:26 PM] Copied: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[9/25/2023 8:36:26 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[9/25/2023 8:36:26 PM] Copying: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[9/25/2023 8:39:48 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[9/25/2023 8:40:01 PM] Copied: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[9/25/2023 8:40:01 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[9/25/2023 8:40:01 PM] Copying: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[9/25/2023 8:42:12 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[9/25/2023 8:42:21 PM] Copied: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[9/25/2023 8:42:21 PM] Generating reformat.lst
[9/25/2023 8:42:21 PM] Generating autoinstall.lst
[9/25/2023 8:42:21 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

You can use Forscan to fix it.

3

Could you post instructions on how this is done? There was another thread that was closed. But it seemed like it wasn’t complete. Thanks
How much is the forscan software?

4

Don’t have time to post instructions. Forscan is free and the connecter is about $40. Recommend buying an OBELinkEX connector. Several threads on here about this issue as several people have had this happen.

5

I bought that connector you suggested on amazon. I’ll get that program I see how to register it for free trial. Could you possibly link a thread here that is a known working solution? I just don’t want to make any more mistakes. Thank you for the recommendation so far

9

You are giving confusing information. You said you upgraded to 3.4, yet the log you provided is for a downgrade to 3.3. Provide the log for the USB you used for upgrading to your current build.

Once we know where you stand, the solution will most likely be to change an as-built value on the APIM. The value to change is located here → https://cyanlabs.net/asbuilt-db/sync3-apim/?search=Visual%2520Design%2520Variants%2520(VDV)%2520Sync%2520Versions%25203.0%2520thru%25203.4#database

What size is your screen?.

10

It’s a 10" navigator 2019. Sorry but I had installed 3.4 and then tried to downgrade to 3.3 to see if it was just the 3.4 that was causing the small screen issue. I accidentally sent that data.
The 3.3 is doing the exact same thing.
I will wait to get the usb device and try what you sent.
The built in nav is full screen and also voice prompts. Just the radio dash, massage seats and settings are small and stuck in the corner, just like other people experience.

11

It’s not related to the version you are running, you need to change the theme to 10’'. The value is described in the link I’ve sent before.

12

how can i find that link

13

It is the database link above in @SaNdMaN post.

Visual Themes Sync Version 3.4
In Sync 3.4 there are 2 themes (Ford MY20, Lincoln MY20) with 2 screen variations per theme (6.5"/8", 10"). See 7D0-02-01 for custom Boot Screen Animations.
7D0-03-01: xxxx-XXxx-xxxx
00=Ford MY20 (6.5"/8" Screens) (Old Ford Classic, in 3.4 sets Ford MY20 theme with custom Boot Screen)
01=Obsolete (Old Ford Timeless, in 3.4 sets Ford MY20 theme with custom Boot Screen)
02=Obsolete (Old Lincoln Timeless, in 3.4 sets Lincoln MY20 theme with custom Boot Screen)
03=Lincoln MY20 (6.5"/8" Screens) (Old Lincoln Next, in 3.4 sets Lincoln MY20 theme with custom Boot Screen)
04=Obsolete (Old Ford GT Blue Theme, in 3.4 sets Ford MY20 theme with custom Boot Screen)
05=Obsolete (Legacy setting for Lincoln MY20 8" Landscape)
06=Obsolete (Legacy setting for Ford MY20 8" Landscape)
07=Lincoln 10L MY20 (10" Landscape) (Lincoln 10L MY20 10" Landscape theme with custom Boot Screen)
08=Ford 10P MY20 (10" Portrait) (Ford 10P MY20 10" Portrait theme with custom Boot Screen)

16

I’m closing this thread due to inactivity.