Never Updates

[craigmyers]

I have a jailbroken Sync3 and am trying to upload the latest firmware. It says Software Updating and just hangs there. The car eventually shuts off and nothing is updated.

---

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Unknown

Install Type: Retrofit

Old SYNC Version: 3.4.21265

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
My current SN shows 3.4 Build 21265_PRODUCT … not sure what the “_PRODUCT” is? Updated everything with this tool years ago and then jailbroke, applied themes and mods.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: VendorCo ProductCode USB Device
Size: 29.3GB
FileSystem: FAT32
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[10/27/2023 1:49:40 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[10/27/2023 1:49:40 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[10/27/2023 1:49:40 PM] MY20 Protection: Auto-Detect 
[10/27/2023 1:49:40 PM] Formatting USB drive
[10/27/2023 1:49:40 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/27/2023 1:49:47 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:49:47 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/27/2023 1:49:48 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:49:48 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:49:48 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:49:48 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/27/2023 1:50:20 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:50:21 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:50:21 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:50:21 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/27/2023 1:51:00 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:51:01 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:51:01 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:51:01 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/27/2023 1:52:19 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:52:21 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:52:21 PM] Preparing USB drive
[10/27/2023 1:52:21 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:52:21 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:52:21 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:52:21 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/27/2023 1:52:21 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:52:21 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:53:13 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:53:22 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/27/2023 1:53:22 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:53:22 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:54:50 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:55:08 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/27/2023 1:55:08 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:55:08 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:57:23 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:58:04 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/27/2023 1:58:04 PM] Generating Autoinstall.lst
[10/27/2023 1:58:04 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

[Mrbig]

I had this issue a while back and it turned out my unit did not like my USB thumb drive.
Another time I formatted wrong.
With that said, I also see you are formatted to FAT32. Make sure you are formatted to ExFAT and if that does not work, try another thumb drive.

[SaNdMaN]

Read this thread → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4
And try with a different quality branded USB.

[craigmyers]

I checked the log and had plenty of room. I also downgraded and still no luck. I’ll try ExFAT next …

[craigmyers]

This thumb drive worked to downgrade. The upgrade reformatted it to ExFAT. Trying another drive now …

[SaNdMaN]

Post that log.
If so, use a recognized USB brand.

[craigmyers]

Downgrade log - this was successful

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: VendorCo ProductCode USB Device
Size:
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - Autoinstall Mode - Enforced Downgrade

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall

FILES (1)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)

LOG
[10/28/2023 10:57:29 AM] Selected Region: - Release: Enforced Downgrade - Map Version:
[10/28/2023 10:57:29 AM] Install Mode: Auto-Detect (autoinstall) Forced: False
[10/28/2023 10:57:29 AM] MY20 Protection: Disabled / Not MY20
[10/28/2023 10:57:29 AM] Formatting USB drive
[10/28/2023 10:57:29 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/28/2023 10:57:35 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:57:35 AM] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:58:30 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:58:31 AM] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:58:31 AM] Preparing USB drive
[10/28/2023 10:58:31 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:58:31 AM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:59:31 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:59:52 AM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/28/2023 10:59:52 AM] Generating Autoinstall.lst
[10/28/2023 10:59:52 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Here is the new upgrade log. Tried with a generic USB as well as a Sandisk Cruzer - both 32GB. Tried with Ignition On and vehicle timed out and shut off to save battery. Tried with engine on and eventually it turned itself off? Went to check and car was off. When started, it said software update was available and did I want to proceed, I clicked Yes and then nothing … left it for a while and came back to a car not running and still at old version. Here is that log:

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
Size: 28.6GB
FileSystem: FAT32
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall

FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[10/28/2023 12:48:22 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM
[10/28/2023 12:48:22 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[10/28/2023 12:48:22 PM] MY20 Protection: Auto-Detect
[10/28/2023 12:48:22 PM] Formatting USB drive
[10/28/2023 12:48:22 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/28/2023 12:48:28 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/28/2023 12:48:28 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[10/28/2023 12:48:28 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/28/2023 12:48:30 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
[10/28/2023 12:48:30 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/28/2023 12:48:31 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[10/28/2023 12:48:31 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/28/2023 12:48:33 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[10/28/2023 12:48:33 PM] Preparing USB drive
[10/28/2023 12:48:33 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/28/2023 12:48:33 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/28/2023 12:48:33 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/28/2023 12:48:33 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/28/2023 12:48:33 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/28/2023 12:48:33 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/28/2023 12:49:08 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/28/2023 12:49:25 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/28/2023 12:49:25 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/28/2023 12:49:25 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/28/2023 12:50:23 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/28/2023 12:50:36 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/28/2023 12:50:36 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/28/2023 12:50:36 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/28/2023 12:52:02 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/28/2023 12:52:31 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/28/2023 12:52:31 PM] Generating Autoinstall.lst
[10/28/2023 12:52:31 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

[SaNdMaN]

So, you are currently on 3.3.
You said you checked the log and the unit had plenty of space… So please, provide that log… If you do not have it, create and run an interrogator log… And then upload the XML here…

[craigmyers]

Log attached
Sync_VX1D1E4A_1FAHP2KTXFG130245.xml (10.4 KB)

[SaNdMaN]

Thanks.

As suspected and said on my first post, the unit does not have enough space to process the upgrade. Follow the guide to remove gracenotes and make more space available.

@SaNdMaN

Read this thread → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4
And try with a different quality branded USB.

[craigmyers]

Then you should update your page … it says it needs 1.5G free space and mine has 1.7G???

[SaNdMaN]

That’s true and a fair point, the tutorial say “at least”, not “exactly 1.5”.
Space requirement is not always the same, it depends on what’s being processed.
Others with 1.5 were able to install, others were not.
Also, you are trying to install a lot of packages at once, and NOW you are on 3.3 which leaves about 1.7 free… you previously were on 3.4 with less free space, since 3.4 is “bigger”…

EDIT: A note has been added to the tutorial:

@F150Chief

• At the time of the writing of this tutorial, 1.5 GB of free space was enough. But time passed and we learned that depending on other variables (such as what’s currently installed on the unit or what the user is trying to do) even 1.7 GB of free space may not be enough. So if you have around 1.7 GB of free space and you still can’t install a new version, keep going through the tutorial to make even more space available.

[craigmyers]

FINALLY!!! Removing Gracenotes was not enough. I had to build an update without Gracenotes, update to 3.4.latest then go back and install just Gracenotes. Now everything is up-to-date!

Thanks for your help!

Might be a good idea to tell people to add up all the tar.gz file sizes and make sure that amount of space is available vs just 1.5G.

[SaNdMaN]

Awesome, thank you for the feedback.
Just remember that you will need to do this should you decide to upgrade in the future again. Also, you might get away with a single install by using reformat if that’s an option, but it all depends on what the user wants to/can do.
Finally about adding the values up it’s a good approach, but the files are compressed and take more space on the unit that on the USB, so there’s always some margin of error.