New Screen

Hello, i broke my ford fiesta 2018 sync screen and i bought the same reused but with different product code behind the screen. I place it to my car and althought i can hear the radio, the screen goes black. it doesn’t turn on. neither with the ford logo. What i should do ? Make changed through FORscan or it update issue ? the broken screen that i removed turns on but it doesn’t shows nothing due to the fact that is broken.


SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 3

New SYNC Version: 3

Do you have a error message, if so what is it?

Update Method: Official Ford

If you’ve bought something that’s faulty get a replacement,

My screen begins with H1BT-
And the used screen I bought begins with K1BT-
Is any possibility these 2 match with some coding through Forscan?

I might be mistaken, but as far as I know there’s no special coding for replacement screens.

As previously said, if that’s a new purchase and does not work it should be changed for some that does.

Seems that it may be a 2020+ FCIM and the APIM does not have the drivers for it. K series is usually a 2019 version for APIM’s but it could be one of the newer versions for the FCIM.

Other than checking your connections you either have a faulty FCIM or one that is to new.

Thank you for your reply !
Even if K1BT is for a newer model like 2019.
The screen after plugging in should open and see the ford logo ?
The screen after plugging it never opened. So I thought that was broken. Im right ?

If I find a screen with the same code starting —> H1BT should all the other letters match ? Or the last 2 can be anything ?

Should I check the screen code if it fits to my 2018 fiesta or it doesn’t matter ?

@SaNdMaN @bill32399 sorry for the spam but I’m very stressed because I can not find a solution.
I need to find the exact the same code ?
Or just the 4 first digit H1BT ? Or I should not consider anything about codes ?

I am searching for a reused. And only the screen not the box behind it.

Even if the code was absolutely different the screen should open and see the Ford Logo ? I’m right ? Because the one that I tested (K1BT) was absolutely black it didn’t turned on with the ford logo. And I’m wondering if it’s burned - broken or it’s something else that I don’t know.

Speaking as a person, do not @ me… If attention is what you seek, @ ing me produces the exact opposite, trust me…

Now, as a Moderator I have to ask you not to bump messages… you posted 3 consecutive messages in a short time window… do not do that, use the edit button instead… I’ve merged your messages into a single one…

You also need to keep in mind you are getting free support here, you are not paying for a service… Your account isn’t even that old, it was created 2 days ago due to your quest for answers on a bad purchase…

So, if you are stressed, please chill out, relax…
This is a user driven community, there are different time zones involved and most importantly: people have a real life…

If for some reason “waiting for free help” is not suitable for you, you can always go to a dealer and pay for having it fixed…

I hope you understand my point.

I understand, it’s my fault.
Thank u

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