Steps I did
1.) Used a new USB (2gb) drive
2.) Prepared USB Drive via Syn3 (current stable version) (Step 1)
3.) Inserted USB into USB port of truck
4.) Turned on ignition
5.) Received message “Installation Complete” (Step 2)
6.) Removed USB, turned off truck
7.) Plugged into Laptop to interrogate and looked for .xml file and none was on drive. (Step 3)
8.) Tried a few times
SYNC Region: North America & Canada
Navigation Variant: No
Old SYNC Version: 3.4.21265
New SYNC Version: 3.4.22020
Do you have a error message, if so what is it?
No errors
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.10.8.0
Syn3 Updater Documentation Read: Yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.10.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.8.0 Stable - Autoinstall Mode - Sync 3.4.22020 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 5U5T-14G381-EV_1644243443000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G381-EV_1644243443000.TAR.GZ
Options = AutoInstall
FILES (1)
5U5T-14G381-EV_1644243443000.TAR.GZ (868.2MB)
LOG
[3/28/2022 14:06:43] Selected Region: NA - Release: Sync 3.4.22020 - Map Version: Non Nav APIM
[3/28/2022 14:06:43] Install Mode: Auto-Detect (autoinstall) Forced: False
[3/28/2022 14:06:43] MY20 Protection: Auto-Detect
[3/28/2022 14:06:43] Formatting USB drive
[3/28/2022 14:06:43] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/28/2022 14:06:50] Checking Existing File: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:06:50] Downloading: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:07:41] Validating: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:07:44] Downloaded: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:07:44] Preparing USB drive
[3/28/2022 14:07:44] Checking Existing File: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:07:44] Copying: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:09:19] Validating: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:09:44] Copied: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/28/2022 14:09:44] Generating Autoinstall.lst
[3/28/2022 14:09:44] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
That log is not for an interrogator log creation, but to upgrading Sync3 (only APPS).
Based on that, you didn’t create an interrogator log, thus not finding any XML file is expected.
Does the “Create Interrogator Log USB” under the under the Utility Tab format a USB to create the .xml file that is written to the USB after installation complete message or am I mistaken?
That’s what I’m having issue with. I created an USB to get the .xml file, but a .xml file was not written to the Interrogator USB I formatted via SYN3.
Understood
its this part It will then generate the XML file, since it will interrogate the APIM. that’s it’s not doing
My Steps
1.) Used a new USB (tried 2gb, 8gb, 32gb, 64gb) drive
2.) Prepared USB Drive via Syn3 Updater (current stable version) (Step 1)
3.) Inserted USB into USB port of truck
4.) Turned on ignition
5.) Received message “Installation Complete” (Step 2)
6.) Removed USB, turned off truck
7.) Plugged into Laptop to interrogate and looked for .xml file and none was on drive. (Step 3)
8.) Tried several times
Oh, I see. Ok, do this: recreate the USB, then post the log for its creation. Interrogator package is version dependant, make sure your current version is correctly configured in Syn3Updater.
Not having issue with APPS updating… I’m having issue with the .xml file writing to the USB using the “Create Interrogator Log USB”… Step 1 (Prepare Drive), Step 2 (Install Drive in Car await “installation complete”) and Step 3 (Open Interrogator File). I noted all these steps in my list.
I don’t have the .xml on my APPS update USB either. That’s why I tried the “Create Interrogator Log USB” . I’m also assuming that the APPS doesn’t make the .xml file, because package GB5T-14386-ADxxx isn’t included on the APP download. That GB5T… is the instructions to tell it to interrogate and write to the USB.
I was just trying to see the information about my unit.
Also, if you create one again, do not start the vehicle with the USB connected.
Try turning the unit on, and once it’s fully initialized then connect the USB.
It’s not supposed to be opened with excel.
You can open it with Syn3updater as described in the documentation, it will then be processed and “formatted” and will give you information in a simpler way.
You can also edit it with a text editor to see the raw data.
