Pandora and Ford Alexa touch screen not responding

Ford SYNC 3 Support
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1

I have Sync 3.4 21194.

I disabled both android auto on my phone and car. Pandora and Ford Alexa does appear. When i tap either app on the touch screen, all it does is makes a tapping noise. The apps are not opening.

Thank you!!

2

Did they work before you did this? It may be that this also disabled the apps also.

3