Pkg_err004 trying to get nav back after 3.4 upgrade 2017 Lincoln MKX

updated to 3.4 (latest) from 2.2 BUT FORGOT TO SELECT “NAV” in the settings. Yes, I’m a dumbass. After many hours of research I thought all I had to do was reinstall with the “nav” and I should be good. I keep getting pkg004 error no matter what I do. I have tried to update with a 19101 build as I read in other posts. I’ve tried everything. I redownloaded and reformated many times with 2 different flash drives (32g and 64g) with no luck. The initial update went through without a hitch…except for forgetting to select Nav! I just want to get some sort of Nav working again so I don’t get errors on my home screen. I doubt I will ever use the built in Nav and use Google Maps or Apple Maps in Carplay. Yes, I updated the USB hub.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.2.16280

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
pkg_err04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 3.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

YANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Memorex USB Flash Drive USB Device
Size: 57.8GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-CA_123766.tar.gz
APPS=5U5T-14G381-AP_1555085337000.TAR.GZ
VOICE=5U5T-14G391-CL_1580862907000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.19101 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
4U5T-14G423-CA_123766.tar.gz (724.2MB)
5U5T-14G381-AP_1555085337000.TAR.GZ (891.2MB)
5U5T-14G391-CL_1580862907000.TAR.GZ (385.4MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[12/15/2024 8:39:11 AM] Selected Region: NA - Release: Sync 3.4.19101 - Map Version: 2.23 (2023) - NA 
[12/15/2024 8:39:11 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[12/15/2024 8:39:11 AM] MY20 Protection: Auto-Detect 
[12/15/2024 8:39:11 AM] Formatting USB drive
[12/15/2024 8:39:11 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/15/2024 8:39:19 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/15/2024 8:39:19 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[12/15/2024 8:39:19 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/15/2024 8:39:19 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:19 AM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[12/15/2024 8:39:21 AM] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download) 
[12/15/2024 8:39:21 AM] Checking Existing File: 5U5T-14G381-AP_1555085337000.TAR.GZ 
[12/15/2024 8:39:24 AM] Validated: 5U5T-14G381-AP_1555085337000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:24 AM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ 
[12/15/2024 8:39:25 AM] Validated: 5U5T-14G391-CL_1580862907000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:25 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/15/2024 8:39:26 AM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:26 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/15/2024 8:39:28 AM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:28 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/15/2024 8:39:32 AM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:32 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/15/2024 8:39:34 AM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:34 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/15/2024 8:39:36 AM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:36 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/15/2024 8:39:40 AM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:40 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/15/2024 8:39:43 AM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:43 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/15/2024 8:39:46 AM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:46 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/15/2024 8:39:49 AM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:49 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/15/2024 8:39:52 AM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:52 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/15/2024 8:39:56 AM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:56 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/15/2024 8:39:58 AM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[12/15/2024 8:39:58 AM] Preparing USB drive
[12/15/2024 8:39:58 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/15/2024 8:39:58 AM] Copying: 1u5t-14g386-cb.tar.gz 
[12/15/2024 8:40:00 AM] Validating: 1u5t-14g386-cb.tar.gz 
[12/15/2024 8:40:00 AM] Copied: 1u5t-14g386-cb.tar.gz 
[12/15/2024 8:40:00 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/15/2024 8:40:00 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/15/2024 8:40:00 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/15/2024 8:40:00 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/15/2024 8:40:00 AM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[12/15/2024 8:40:00 AM] Copying: 4U5T-14G423-CA_123766.tar.gz 
[12/15/2024 8:40:39 AM] Validating: 4U5T-14G423-CA_123766.tar.gz 
[12/15/2024 8:40:46 AM] Copied: 4U5T-14G423-CA_123766.tar.gz 
[12/15/2024 8:40:46 AM] Checking Existing File: 5U5T-14G381-AP_1555085337000.TAR.GZ 
[12/15/2024 8:40:46 AM] Copying: 5U5T-14G381-AP_1555085337000.TAR.GZ 
[12/15/2024 8:41:45 AM] Validating: 5U5T-14G381-AP_1555085337000.TAR.GZ 
[12/15/2024 8:41:54 AM] Copied: 5U5T-14G381-AP_1555085337000.TAR.GZ 
[12/15/2024 8:41:54 AM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ 
[12/15/2024 8:41:54 AM] Copying: 5U5T-14G391-CL_1580862907000.TAR.GZ 
[12/15/2024 8:42:20 AM] Validating: 5U5T-14G391-CL_1580862907000.TAR.GZ 
[12/15/2024 8:42:24 AM] Copied: 5U5T-14G391-CL_1580862907000.TAR.GZ 
[12/15/2024 8:42:24 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/15/2024 8:42:24 AM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/15/2024 8:42:59 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/15/2024 8:43:05 AM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/15/2024 8:43:05 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/15/2024 8:43:05 AM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/15/2024 8:43:57 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/15/2024 8:44:05 AM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/15/2024 8:44:05 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/15/2024 8:44:05 AM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/15/2024 8:45:30 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/15/2024 8:45:42 AM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/15/2024 8:45:42 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/15/2024 8:45:42 AM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/15/2024 8:46:27 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/15/2024 8:46:35 AM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/15/2024 8:46:35 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/15/2024 8:46:35 AM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/15/2024 8:47:43 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/15/2024 8:47:53 AM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/15/2024 8:47:53 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/15/2024 8:47:53 AM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/15/2024 8:49:12 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/15/2024 8:49:25 AM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/15/2024 8:49:25 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/15/2024 8:49:25 AM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/15/2024 8:50:41 AM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/15/2024 8:50:53 AM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/15/2024 8:50:53 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/15/2024 8:50:53 AM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/15/2024 8:52:09 AM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/15/2024 8:52:20 AM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/15/2024 8:52:20 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/15/2024 8:52:20 AM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/15/2024 8:53:51 AM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/15/2024 8:54:04 AM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/15/2024 8:54:04 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/15/2024 8:54:04 AM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/15/2024 8:55:22 AM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/15/2024 8:55:33 AM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/15/2024 8:55:33 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/15/2024 8:55:33 AM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/15/2024 8:56:50 AM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/15/2024 8:57:00 AM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/15/2024 8:57:00 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/15/2024 8:57:00 AM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/15/2024 8:58:07 AM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/15/2024 8:58:17 AM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/15/2024 8:58:17 AM] Generating reformat.lst
[12/15/2024 8:58:17 AM] Generating autoinstall.lst
[12/15/2024 8:58:17 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Set your current sync version correctly in the Syn3 Updater settings

Totally irrelevant, but cool profile picture :+1:

1 Like

Thanks so much Scott. I’m a newbie at this at best and I was banging my head against the wall. All I wanted was to get Carplay going with the new hub. The Lincoln download was worthless and after 10+ tries and on the phone with Sync support it would not update. Thanks again for having this available for people.

1 Like

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