PKG_ERR04 on 2 sync 3's

Pitsch1 · 4 April 2021 19:10

What is your SYNC Region?
Us
What is your current SYNC Version? 3.4

Do you have Navigation? Yes

Do you have a error message, if so what is it? Pkg_erro4

Please paste your log output or provide the URL to your log file below
…

Please describe in detail your issue below
…

I have 2 sync 3 cars. 1 sho and an F150. Both 2014 both upgraded last year from sync 2 to 3. I tried to update both and both give me pkg_erro4. I have tried 3 different usb sticks and downloaded on 2 different computer’s. And tried both with no luck

SaNdMaN · 4 April 2021 19:24

Post your logs.

It seems you are trying to reformat a 3.4 unit, which is not allowed.
If created like that, USB will always fail, no matter how many sticks or computer you use.

F150Chief · 4 April 2021 19:29

Make sure the process indicates “Downgrade”. You need to go to 3.3.19052 first.

Pitsch1 · 4 April 2021 19:44

Ok. So in the drop down list select version 3.3.19052 then run it then select the latest? What about the maps at downgrade. Dont include the maps on the downgrade?

SaNdMaN · 4 April 2021 19:46

What do you want to do?.
As said before, post the logs.
Make sure the installation method is autodetect.

Pitsch1 · 4 April 2021 19:51

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: NA
Navigation: True
Mode: reformat

DESTINATION DETAILS
Mode: Drive
Model: SanDisk USB Flash Drive USB Device 57.8GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CN_1615429328000.TAR.GZ
GRACENOTES=4U5T-14G423-CB_1598636132000.TAR.GZ
APPS=5U5T-14G381-ER_1615427592000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.21020 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)
4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
5U5T-14G381-ER_1615427592000.TAR.GZ (847.1MB)
4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)

LOG
[4/4/2021 1:29:05 PM] Selected Region: NA - Release: Sync 3.4.21020 - Map Version: 2.20 (2020) - NA
[4/4/2021 1:29:05 PM] Install Mode: reformat
[4/4/2021 1:29:05 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[4/4/2021 1:29:05 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[4/4/2021 1:29:05 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/4/2021 1:29:08 PM] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:08 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/4/2021 1:29:13 PM] Validated: 4U5T-14G423-CB_1598636132000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:13 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/4/2021 1:29:19 PM] Validated: 5U5T-14G381-ER_1615427592000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:19 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/4/2021 1:29:24 PM] Validated: 4U5T-14G422-CCH_1615429127000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:24 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/4/2021 1:29:30 PM] Validated: 4U5T-14G422-CBH_1615429039000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:30 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/4/2021 1:29:39 PM] Validated: 4U5T-14G422-CAH_1615428946000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:39 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/4/2021 1:29:44 PM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:44 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/4/2021 1:29:51 PM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download)
[4/4/2021 1:29:51 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/4/2021 1:30:00 PM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:00 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/4/2021 1:30:08 PM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:08 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/4/2021 1:30:15 PM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:15 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/4/2021 1:30:24 PM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:24 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/4/2021 1:30:32 PM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:32 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/4/2021 1:30:40 PM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:40 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/4/2021 1:30:48 PM] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:48 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/4/2021 1:30:48 PM] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download)
[4/4/2021 1:30:48 PM] Preparing USB drive
[4/4/2021 1:30:48 PM] Formatting USB drive
[4/4/2021 1:30:48 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/4/2021 1:30:58 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[4/4/2021 1:30:58 PM] Copying: 1u5t-14g386-cb.tar.gz
[4/4/2021 1:30:59 PM] Validating: 1u5t-14g386-cb.tar.gz
[4/4/2021 1:30:59 PM] Copied: 1u5t-14g386-cb.tar.gz
[4/4/2021 1:30:59 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/4/2021 1:30:59 PM] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/4/2021 1:31:36 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/4/2021 1:31:51 PM] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/4/2021 1:31:51 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/4/2021 1:31:51 PM] Copying: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/4/2021 1:32:52 PM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/4/2021 1:33:15 PM] Copied: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/4/2021 1:33:15 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/4/2021 1:33:15 PM] Copying: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/4/2021 1:34:42 PM] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/4/2021 1:35:16 PM] Copied: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/4/2021 1:35:16 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/4/2021 1:35:16 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/4/2021 1:36:11 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/4/2021 1:36:32 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/4/2021 1:36:32 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/4/2021 1:36:32 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/4/2021 1:37:55 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/4/2021 1:38:26 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/4/2021 1:38:26 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/4/2021 1:38:26 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/4/2021 1:40:46 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/4/2021 1:41:39 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/4/2021 1:41:39 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/4/2021 1:41:39 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/4/2021 1:42:48 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/4/2021 1:43:15 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/4/2021 1:43:15 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/4/2021 1:43:15 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/4/2021 1:45:01 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/4/2021 1:45:41 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/4/2021 1:45:41 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/4/2021 1:45:41 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/4/2021 1:47:37 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/4/2021 1:48:22 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/4/2021 1:48:22 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/4/2021 1:48:22 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/4/2021 1:50:15 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/4/2021 1:50:58 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/4/2021 1:50:58 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/4/2021 1:50:58 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/4/2021 1:52:51 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/4/2021 1:53:34 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/4/2021 1:53:34 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/4/2021 1:53:34 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/4/2021 1:55:47 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/4/2021 1:56:39 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/4/2021 1:56:39 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/4/2021 1:56:39 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/4/2021 1:58:32 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/4/2021 1:59:16 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/4/2021 1:59:16 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/4/2021 1:59:16 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/4/2021 2:01:15 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/4/2021 2:02:01 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/4/2021 2:02:01 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/4/2021 2:02:01 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/4/2021 2:03:55 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/4/2021 2:04:38 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/4/2021 2:04:38 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/4/2021 2:04:38 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/4/2021 2:04:38 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/4/2021 2:04:38 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/4/2021 2:04:38 PM] Generating reformat.lst
[4/4/2021 2:04:38 PM] Generating autoinstall.lst
[4/4/2021 2:04:39 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Pitsch1 · 4 April 2021 19:54

There is the log. I have to downgrade in order to upgrade. Just not sure if I select the maps files at the downgrade part

SaNdMaN · 4 April 2021 19:56

You have not configured the app properly.
From the log it shows the app thinks you are at 3.3.xxxx and your desired version is 3.4.xxxx. That’s why it’s saying reformat, but actual method should be downgrade.

What you need to do is:

Configure the app properly, with the current 3.4 version and build you have installed.
Make sure the app is configured with AUTODETECT as installation method, which will let the app decide the optimal one
Select the new desired version with maps
Recreate the USB
Follow the instructions for upgrade

Pitsch1 · 5 April 2021 03:01

Thank you. Got it in both cars.

system · 12 April 2021 03:02

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