Problem updating to 3.4

Hi,
I was able to upgrade from my original older version on my Sync 3 to Sync 3.319052 using your steps and directions everything went great. Now I am trying to update the same system and vehicle to 3.4.19101 and it will not work. I reformatted the flash drive (same flash drive as before used on the 3.319052 update).
Everything loads onto the USB successfully at my computer but when I insert it it does bring up on the screen a download is available about to be installed don’t turn vehicle off etc. I click yes but at the top there is no prompt saying updating like before. I look at the USB and it has a slow blinking red light not like before where it was flashing fast as it was loading the 3.3 to my vehicle. I have tried this several times leaving truck running for 2 hours not working. Can you please help? Any suggestions?


SYNC Region: North America & Canada

Navigation Variant: No

Old SYNC Version: 3.3.19052

New SYNC Version: 3.3.19052

Do you have a error message, if so what is it?
No error messages. Just will not update.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.8.0 (Stable)

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.19101
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.8.0 Stable - Autoinstall Mode - Sync 3.4.21265 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CP_1626959995000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CP_1626959995000.TAR.GZ
Item3 = APPS - 5U5T-14G381-EU_1634769242000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G381-EU_1634769242000.TAR.GZ
Options = AutoInstall


FILES (3)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847.2MB)

LOG
[2/18/2022 9:38:59 AM] Selected Region: NA - Release: Sync 3.4.21265 - Map Version: Non Nav APIM 
[2/18/2022 9:38:59 AM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[2/18/2022 9:38:59 AM] MY20 Protection: Auto-Detect 
[2/18/2022 9:38:59 AM] Formatting USB drive
[2/18/2022 9:38:59 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/18/2022 9:39:07 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:39:07 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/18/2022 9:44:56 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:44:58 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:44:58 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 9:44:58 AM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/18/2022 9:48:46 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 9:48:47 AM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 9:48:47 AM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 9:48:47 AM] Downloading: 5U5T-14G381-EU_1634769242000.TAR.GZ
[2/18/2022 9:58:08 AM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 9:58:11 AM] Downloaded: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 9:58:11 AM] Preparing USB drive
[2/18/2022 9:58:11 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:58:11 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:59:08 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:59:18 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/18/2022 9:59:18 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 9:59:18 AM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 9:59:58 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 10:00:02 AM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/18/2022 10:00:02 AM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 10:00:02 AM] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 10:01:34 AM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 10:01:58 AM] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2/18/2022 10:01:58 AM] Generating Autoinstall.lst
[2/18/2022 10:01:58 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Hello.

Based on what you are saying, this may be related to a low storage condition on the APIM.
By the way, you configured Syn3updater wrong, your current version is set to 3.4.xxxxx, which is wrong. This is not the issue though, since the resulting installation method is still autoinstall, which is ok for this setup.

Do this:

  • configure syn3updater with the correct values
  • create an interrogator log and run it against the unit
  • post the resulting log, make sure to redact your vin from the file’s title and content if you care about it.

Ok. I will try your suggestion and see if I can make it work.
VIN: 1FT
Version 4U5T-14G381-AN
APIM Model: HB5T-14G371-BAG
APIM Type: Non-Navigation
APIM Size: 8GB
APIM Free Space: 1.3G
1/17/2014 12:41:18 AM +00:00

Partition Type = Free / Total
/fs/Nuance/ = 23M / 480M
/fs/Nuance/grace = 57M / 1.0G
/fs/rwdata/ = 871M / 1.2G
/fs/mp/ = 505M / 1.4G
/fs/images/ = 1.3G / 3.0G

Installed Packages
4U5T-14G391-CJ
4U5T-14G423-CA

APIM AsBuilt
DE00: A2219001E2000340100A
DE01: 555310030002030000000000
DE02: 2054060300
DE03: 01030500000001
DE04: 000000000000
DE05: 00
DE06: 0A000000000000000000000000000000

Hello and thank you very much for the reply and suggestion. Was this what you meant by the log? Please advise…Thank you!

Yes, thank you, exactly what I asked.
So yes, there’s not enough free space on the APIM in order to start the upgrade.
You only have 1.3 GB left, which may seem a lot but it’s not, really, since the unit needs to process the files.

You are running 3.3.19052, with those 2 packages installed, one of them is GRACENOTES (album art for the media player).

This is what you need to do:

  • Create a GRACENOTES removal USB with Syn3updater, it’s located in the utilities tab
  • Once created, go to the car and let it run. This will remove the gracenotes package, thus freeing up some space
  • Recreate the interrogator log and run it again against the unit, you should have more than 1.5 GB free this time
  • If that’s the case, you would now be able to create a new upgrade USB. If you ask me since you already formatted the unit in the past (from 3.0 to 3.3), I would advise to force REFORMAT as installation method in syn3updater. This way, you will wipe the APIM clean and start fresh. It’s cleaner and faster.

For further details on dealing with low storage conditions, this thread may be useful → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4
It’s for 3.4, but it’s the same case you are having, and also the steps mentioned above are described in the thread.

And please, do not post several posts one right after the other, there’s an edit option that’s quite handy.

Don’t worry, we will make it work.

2 Likes

SaNdMan,
Good Afternoon, I just wanted to let you know that I followed your suggestion and directions and it worked! I love the new look on the screen and can’t thank you enough. Have a great day!

3 Likes

You are welcome!, glad to hear everything went ok, thanks for updating the thread.
Just remember to perform a master reset as the final step.

Enjoy your upgraded system, take care.