Problem with gracenotes, install version 3.4 21265

Problem with gracenotes, install version 3.4 21265 and I can’t install gracenotes I think because they don’t have a place, I attach the apim info without gps. Is there any way to install it with the place that remains?

SYNC Region: Australia, New Zealand, South America

Navigation Variant: No

Old SYNC Version: 21265

New SYNC Version: 21265

Do you have a error message, if so what is it?
error mem_error3

Update Method: CyanLabs Manual Method

Syn3 Updater Version:

Syn3 Updater Documentation Read:

Syn3 Updater Log File

Versión 5U5T-14G381-EU
Modelo de APIM: JR3T-14G371-BED
Tipo de APIM: Non-Navigation
Tamaño de APIM: 8GB
Espacio libre en APIM: 1.1G
16/4/2022 16:03:41 +00:00

Partition Type = Free / Total
/fs/Nuance/ = 5.7M / 1.8G
/fs/rwdata/ = 1.0G / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 132M / 1.4G
/fs/images/ = 1.1G / 3.0G

Installed Packages

APIM AsBuilt
DE00: 036864929000CC110000
DE01: 415201064002080000000405
DE02: 0000010000
DE03: 01000B01000000
DE04: 17E8179828BE
DE05: 80
DE06: 0E033300000000135600000430580069

You cannot place GN on a NON-NAV APIM (8GB) along with Sync 3.4 and the voice file for your region (Australia, New Zealand, South America), there is not enough room for the installation with only 1.1GB.

There is some voice file that is in Spanish but more compact, before with version 20351 I had been able to install both, I don’t remember which versions of both

You can try installing 5U5T-14G391-CP which contains Spanish and it’s less than 400MB.
The one you currently have is about 1.5 GB. (all these sizes are compressed, not as they are on the unit).

Maybe by installing that voice package you will free enough space in order to install Gracenotes. Packages take 1.5x their compressed size, and you also need about 1.2 GB free for installation.

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perfect, thank you very much for your answer, honestly I have no experience in this, and I don’t understand how the voice packages could vary, if I can install it, nor the difference between the gracenotes. you who have a lot of experience that you would recommend me and why?, I thank you in advance for your time and response

Since you mentioned you did this in the past, I thought you had experience.

Depending on the selected region, voice package can have multiple languages.
Since you only need Spanish, there’s a smaller voice package that contains Spanish among other few languages thus reducing its footprint. The package name is the one I’ve sent before.

Gracenotes is just artwork for the media player if the reproduced media has not some art embebed in its metadata.

The installation of GN is not mandatory and up to user’s preference.
Based on my preferences, I would install GN by installing a smaller voice package.

You can get some guidance in installing a voice package in this thread → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4
You just need to download the package I mentioned before, create the USB as per the guide and run it against the unit.

Once you do, re-create the interrogator log to check how much free space you have.
Depending on how much free space the unit has, you may or may not be able to install GN.

Which GN package did you try to install?.

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Thank you very much for the answer, the answer was very useful and clear, the one I tried to install is version 21265 4U5T-14G423-BC_1615425978000.TAR and I got an error in mem_erro3, I’m going to try to download the voice package and install gracenotes.

Hello Diego.
I was wondering if you were able to proceed or not.

1 Like

Closed due to no response