We had some users that had that exact same issue.
It’s not common, but it’s not rare either.
Things to check:
- make sure no other device is connected to the car, only the pendrive.
- the device you are using seems to be generic, use a quality branded USB pendrive (pendrive, not disk or SD card).
- try a different pendrive
- try a different port
- it all this fails, consider checking the wiring for the USB port/hub.
- replace the USB hub.