Red screen and stalled update

Aloha all! I’m trying to continue with the install of the 3.4 update to my 2017 Fiesta ST Sync 3.0 but I came across a roadblock. I may have inadvertently updated my system to include navigation whereas my system does not have navi, I’m assuming this is what caused the red screen and error displayed. I’ve tried two different laptops and 3 thumb drives with no success. I’m afraid to go any further in fear of causing more issues. If anyone can help I have uploaded the pic of the red error screen and log. Any help will be appreciated.

Branch: Release
Operating System: Microsoft Windows 10 Pro (2009)

Version: 3.4.20351
Region: NA
Navigation: True
Mode: downgrade

Model: PNY DUO LINK Type-C USB Device 57.7GB
FileSystem: exFAT
Partition Type: MBR


; CyanLabs Syn3Updater 2.x - downgrade Mode - Sync 3.4.20351 NA

Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
5U5T-14G391-CM_1598635923000.TAR.GZ (385.4MB)
4U5T-14G421-CAC_1580860353000.TAR.GZ (1.2GB)
4U5T-14G421-CBC_1580860472000.TAR.GZ (1.1GB)
4U5T-14G421-CCC_1580860555000.TAR.GZ (995.3MB)
4U5T-14G421-CDC_1580860682000.TAR.GZ (1.2GB)
4U5T-14G421-CEC_1580860767000.TAR.GZ (1GB)
4U5T-14G421-CFC_1580860863000.TAR.GZ (1000.8MB)
4U5T-14G421-CGC_1580860974000.TAR.GZ (1GB)
4U5T-14G421-CHC_1580861030000.TAR.GZ (970.2MB)
4U5T-14G421-CJC_1580861095000.TAR.GZ (624.8MB)
4U5T-14G422-CAF_1580862253000.TAR.GZ (1.3GB)
4U5T-14G422-CBF_1580862310000.TAR.GZ (752.1MB)
4U5T-14G422-CCF_1580862372000.TAR.GZ (538.4MB)
4U5T-14G424-CC_1582154849000.TAR.GZ (1.7KB)

[2/26/2021 10:39:08 AM] Selected Region: NA - Release: Sync 3.4.20351 - Map Version: 1.19 (2019) - NA
[2/26/2021 10:39:08 AM] Install Mode: downgrade
[2/26/2021 10:39:08 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[2/26/2021 10:39:10 AM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:10 AM] Validating: GB5T-14G386-SC_85041.tar.gz
[2/26/2021 10:39:10 AM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[2/26/2021 10:39:10 AM] Validating: 1u5t-14g386-cb.tar.gz
[2/26/2021 10:39:10 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[2/26/2021 10:39:10 AM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ
[2/26/2021 10:39:11 AM] Validated: 4U5T-14G423-CB_1598636132000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:11 AM] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ
[2/26/2021 10:39:14 AM] Validated: 5U5T-14G381-EM_1611967752000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:14 AM] Validating: 5U5T-14G391-CM_1598635923000.TAR.GZ
[2/26/2021 10:39:15 AM] Validated: 5U5T-14G391-CM_1598635923000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:15 AM] Validating: 4U5T-14G421-CAC_1580860353000.TAR.GZ
[2/26/2021 10:39:19 AM] Validated: 4U5T-14G421-CAC_1580860353000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:19 AM] Validating: 4U5T-14G421-CBC_1580860472000.TAR.GZ
[2/26/2021 10:39:22 AM] Validated: 4U5T-14G421-CBC_1580860472000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:22 AM] Validating: 4U5T-14G421-CCC_1580860555000.TAR.GZ
[2/26/2021 10:39:25 AM] Validated: 4U5T-14G421-CCC_1580860555000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:25 AM] Validating: 4U5T-14G421-CDC_1580860682000.TAR.GZ
[2/26/2021 10:39:28 AM] Validated: 4U5T-14G421-CDC_1580860682000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:28 AM] Validating: 4U5T-14G421-CEC_1580860767000.TAR.GZ
[2/26/2021 10:39:31 AM] Validated: 4U5T-14G421-CEC_1580860767000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:31 AM] Validating: 4U5T-14G421-CFC_1580860863000.TAR.GZ
[2/26/2021 10:39:34 AM] Validated: 4U5T-14G421-CFC_1580860863000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:34 AM] Validating: 4U5T-14G421-CGC_1580860974000.TAR.GZ
[2/26/2021 10:39:37 AM] Validated: 4U5T-14G421-CGC_1580860974000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:37 AM] Validating: 4U5T-14G421-CHC_1580861030000.TAR.GZ
[2/26/2021 10:39:40 AM] Validated: 4U5T-14G421-CHC_1580861030000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:40 AM] Validating: 4U5T-14G421-CJC_1580861095000.TAR.GZ
[2/26/2021 10:39:42 AM] Validated: 4U5T-14G421-CJC_1580861095000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:42 AM] Validating: 4U5T-14G422-CAF_1580862253000.TAR.GZ
[2/26/2021 10:39:46 AM] Validated: 4U5T-14G422-CAF_1580862253000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:46 AM] Validating: 4U5T-14G422-CBF_1580862310000.TAR.GZ
[2/26/2021 10:39:48 AM] Validated: 4U5T-14G422-CBF_1580862310000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:48 AM] Validating: 4U5T-14G422-CCF_1580862372000.TAR.GZ
[2/26/2021 10:39:50 AM] Validated: 4U5T-14G422-CCF_1580862372000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:50 AM] Validating: 4U5T-14G424-CC_1582154849000.TAR.GZ
[2/26/2021 10:39:50 AM] Validated: 4U5T-14G424-CC_1582154849000.TAR.GZ (Skipping Download)
[2/26/2021 10:39:50 AM] Preparing USB drive
[2/26/2021 10:39:50 AM] Formatting USB drive
[2/26/2021 10:39:50 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/26/2021 10:39:57 AM] Generating reformat.lst
[2/26/2021 10:39:57 AM] Generating autoinstall.lst
[2/26/2021 10:39:58 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[2/26/2021 10:39:58 AM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[2/26/2021 10:40:47 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[2/26/2021 10:40:49 AM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[2/26/2021 10:40:49 AM] Validating: GB5T-14G386-SC_85041.tar.gz
[2/26/2021 10:40:49 AM] Copying: GB5T-14G386-SC_85041.tar.gz
[2/26/2021 10:40:49 AM] Validating: GB5T-14G386-SC_85041.tar.gz
[2/26/2021 10:40:49 AM] Copied: GB5T-14G386-SC_85041.tar.gz
[2/26/2021 10:40:49 AM] Validating: 1u5t-14g386-cb.tar.gz
[2/26/2021 10:40:49 AM] Copying: 1u5t-14g386-cb.tar.gz
[2/26/2021 10:40:49 AM] Validating: 1u5t-14g386-cb.tar.gz
[2/26/2021 10:40:49 AM] Copied: 1u5t-14g386-cb.tar.gz
[2/26/2021 10:40:49 AM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ
[2/26/2021 10:40:49 AM] Copying: 4U5T-14G423-CB_1598636132000.TAR.GZ
[2/26/2021 10:41:50 AM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ
[2/26/2021 10:41:51 AM] Copied: 4U5T-14G423-CB_1598636132000.TAR.GZ
[2/26/2021 10:41:51 AM] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ
[2/26/2021 10:41:51 AM] Copying: 5U5T-14G381-EM_1611967752000.TAR.GZ
[2/26/2021 10:43:22 AM] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ
[2/26/2021 10:43:25 AM] Copied: 5U5T-14G381-EM_1611967752000.TAR.GZ
[2/26/2021 10:43:25 AM] Validating: 5U5T-14G391-CM_1598635923000.TAR.GZ
[2/26/2021 10:43:25 AM] Copying: 5U5T-14G391-CM_1598635923000.TAR.GZ
[2/26/2021 10:44:07 AM] Validating: 5U5T-14G391-CM_1598635923000.TAR.GZ
[2/26/2021 10:44:08 AM] Copied: 5U5T-14G391-CM_1598635923000.TAR.GZ
[2/26/2021 10:44:08 AM] Validating: 4U5T-14G421-CAC_1580860353000.TAR.GZ
[2/26/2021 10:44:08 AM] Copying: 4U5T-14G421-CAC_1580860353000.TAR.GZ
[2/26/2021 10:46:14 AM] Validating: 4U5T-14G421-CAC_1580860353000.TAR.GZ
[2/26/2021 10:46:17 AM] Copied: 4U5T-14G421-CAC_1580860353000.TAR.GZ
[2/26/2021 10:46:17 AM] Validating: 4U5T-14G421-CBC_1580860472000.TAR.GZ
[2/26/2021 10:46:17 AM] Copying: 4U5T-14G421-CBC_1580860472000.TAR.GZ
[2/26/2021 10:48:16 AM] Validating: 4U5T-14G421-CBC_1580860472000.TAR.GZ
[2/26/2021 10:48:19 AM] Copied: 4U5T-14G421-CBC_1580860472000.TAR.GZ
[2/26/2021 10:48:19 AM] Validating: 4U5T-14G421-CCC_1580860555000.TAR.GZ
[2/26/2021 10:48:19 AM] Copying: 4U5T-14G421-CCC_1580860555000.TAR.GZ
[2/26/2021 10:50:05 AM] Validating: 4U5T-14G421-CCC_1580860555000.TAR.GZ
[2/26/2021 10:50:08 AM] Copied: 4U5T-14G421-CCC_1580860555000.TAR.GZ
[2/26/2021 10:50:08 AM] Validating: 4U5T-14G421-CDC_1580860682000.TAR.GZ
[2/26/2021 10:50:08 AM] Copying: 4U5T-14G421-CDC_1580860682000.TAR.GZ
[2/26/2021 10:52:17 AM] Validating: 4U5T-14G421-CDC_1580860682000.TAR.GZ
[2/26/2021 10:52:21 AM] Copied: 4U5T-14G421-CDC_1580860682000.TAR.GZ
[2/26/2021 10:52:21 AM] Validating: 4U5T-14G421-CEC_1580860767000.TAR.GZ
[2/26/2021 10:52:21 AM] Copying: 4U5T-14G421-CEC_1580860767000.TAR.GZ
[2/26/2021 10:54:09 AM] Validating: 4U5T-14G421-CEC_1580860767000.TAR.GZ
[2/26/2021 10:54:12 AM] Copied: 4U5T-14G421-CEC_1580860767000.TAR.GZ
[2/26/2021 10:54:12 AM] Validating: 4U5T-14G421-CFC_1580860863000.TAR.GZ
[2/26/2021 10:54:12 AM] Copying: 4U5T-14G421-CFC_1580860863000.TAR.GZ
[2/26/2021 10:55:59 AM] Validating: 4U5T-14G421-CFC_1580860863000.TAR.GZ
[2/26/2021 10:56:02 AM] Copied: 4U5T-14G421-CFC_1580860863000.TAR.GZ
[2/26/2021 10:56:02 AM] Validating: 4U5T-14G421-CGC_1580860974000.TAR.GZ
[2/26/2021 10:56:02 AM] Copying: 4U5T-14G421-CGC_1580860974000.TAR.GZ
[2/26/2021 10:57:53 AM] Validating: 4U5T-14G421-CGC_1580860974000.TAR.GZ
[2/26/2021 10:57:56 AM] Copied: 4U5T-14G421-CGC_1580860974000.TAR.GZ
[2/26/2021 10:57:56 AM] Validating: 4U5T-14G421-CHC_1580861030000.TAR.GZ
[2/26/2021 10:57:56 AM] Copying: 4U5T-14G421-CHC_1580861030000.TAR.GZ
[2/26/2021 10:59:39 AM] Validating: 4U5T-14G421-CHC_1580861030000.TAR.GZ
[2/26/2021 10:59:42 AM] Copied: 4U5T-14G421-CHC_1580861030000.TAR.GZ
[2/26/2021 10:59:42 AM] Validating: 4U5T-14G421-CJC_1580861095000.TAR.GZ
[2/26/2021 10:59:42 AM] Copying: 4U5T-14G421-CJC_1580861095000.TAR.GZ
[2/26/2021 11:00:50 AM] Validating: 4U5T-14G421-CJC_1580861095000.TAR.GZ
[2/26/2021 11:00:52 AM] Copied: 4U5T-14G421-CJC_1580861095000.TAR.GZ
[2/26/2021 11:00:52 AM] Validating: 4U5T-14G422-CAF_1580862253000.TAR.GZ
[2/26/2021 11:00:52 AM] Copying: 4U5T-14G422-CAF_1580862253000.TAR.GZ
[2/26/2021 11:03:08 AM] Validating: 4U5T-14G422-CAF_1580862253000.TAR.GZ
[2/26/2021 11:03:12 AM] Copied: 4U5T-14G422-CAF_1580862253000.TAR.GZ
[2/26/2021 11:03:12 AM] Validating: 4U5T-14G422-CBF_1580862310000.TAR.GZ
[2/26/2021 11:03:12 AM] Copying: 4U5T-14G422-CBF_1580862310000.TAR.GZ
[2/26/2021 11:04:31 AM] Validating: 4U5T-14G422-CBF_1580862310000.TAR.GZ
[2/26/2021 11:04:34 AM] Copied: 4U5T-14G422-CBF_1580862310000.TAR.GZ
[2/26/2021 11:04:34 AM] Validating: 4U5T-14G422-CCF_1580862372000.TAR.GZ
[2/26/2021 11:04:34 AM] Copying: 4U5T-14G422-CCF_1580862372000.TAR.GZ
[2/26/2021 11:05:31 AM] Validating: 4U5T-14G422-CCF_1580862372000.TAR.GZ
[2/26/2021 11:05:32 AM] Copied: 4U5T-14G422-CCF_1580862372000.TAR.GZ
[2/26/2021 11:05:32 AM] Validating: 4U5T-14G424-CC_1582154849000.TAR.GZ
[2/26/2021 11:05:32 AM] Copying: 4U5T-14G424-CC_1582154849000.TAR.GZ
[2/26/2021 11:05:32 AM] Validating: 4U5T-14G424-CC_1582154849000.TAR.GZ
[2/26/2021 11:05:32 AM] Copied: 4U5T-14G424-CC_1582154849000.TAR.GZ

I’m confused…

To be honest, it’s beyond me how people can omit or select maps when configuring the tool…

That being said, I’m confused by your log.
Let’s make this simple, questions:
A) Does your car have have NAV? YES/NO
B) Is your car from NA (North America) YES/NO

If A is NO, then why are you still selecting MAPS?

Recreate the USB from scratch, but first configure Syn3Updater accordingly.

1 Like


I have a newer ford with with navi installed and totally forgot that my fiesta didn’t have it so i checked it by accident.

Also, I’ve tried to recreate the USB with and without navi 3 times and all with the same outcome.

35 minutes in, seems like you are trying to…

A, install EU maps on a ROW/NA/ANZ APIM
B, install maps on a non nav APIM

Why have you selected maps if you do not have a NAVIGATION APIM

I’m sorry but this is simply not true, CBC is a navigation file so if you created it without NAV there is NO way you could get this error message screen at alll!

Thanks for the response, this is what i have currently. I can try it again and see if the same error will return.

Use this reformat file with your existing files, good luck

reformat.lst (131 Bytes)

Building off what was already said above, here is something else you could try.

Seeing as you are already in the reformat tool, please completely power cycle your car (wait at least 10 minutes or disconnect the 12V) before continuing. Once you have done so, go back to your computer and completely clear out the Syn3Updater downloads folder so that it re-downloads all packages again. Then configure your options like so:

On the options page, select the following:

This should provide you with a USB that will work for a non-nav NA APIM.

1 Like

So no NAV, but your log shows you have the tool configured to install NAV

That’s why it’s failing, as we said before.

Again, start from scratch, and make sure to configure Syn3updater correctly, because you are getting a red screen due to a misconfiguration.

As previously stated, for NON NAV units, only a few packages are required…
And your UBS is filled with MAP files…

Also, an easy way out was provided by CyanLabs a few posts ago.

Give any solution a go, and report back how it went.

Thank you all for your help. I will try out all of your recommendations and update the thread.

Sorry for the newbie question but how do i attach the reformat file to my existing files?

Just replace the reformat.lst file that’s already on your USB. That or follow the post I made above.

Got it! Thanks! :+1:

1 Like

Update is a success! I used the reformat file that was given and the update went smoothly! I totally appreciate everyone’s help!


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