Red screen of death updating from 3.0 to 3.4

Ford SYNC 3 Support
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1

Following all the steps inserted the usb stick to get sync into reboot mode- went great, then the update screen came on and I entered usb stick with update but get the red screen that says :Error update ush_installer.sh not found…

The error message comes up within 15 seconds of inserting usb.

Any help would be appreciated.

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.20220

Do you have a error message, if so what is it?
Error update ush_installer.sh not found…

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic Flash Disk USB Device
Size: 58.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (4)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)

LOG
[2/2/2023 8:10:59 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: Non Nav APIM 
[2/2/2023 8:10:59 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2/2/2023 8:10:59 PM] MY20 Protection: Auto-Detect 
[2/2/2023 8:10:59 PM] Formatting USB drive
[2/2/2023 8:10:59 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/2/2023 8:11:07 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/2/2023 8:11:07 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2/2/2023 8:11:07 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/2/2023 8:11:08 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2/2/2023 8:11:08 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/2/2023 8:11:10 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2/2/2023 8:11:10 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/2/2023 8:11:12 PM] Validated: NU5T-14G381-AB_1665525837000.TAR.GZ (Skipping Download) 
[2/2/2023 8:11:12 PM] Preparing USB drive
[2/2/2023 8:11:12 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/2/2023 8:11:12 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2/2/2023 8:11:13 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/2/2023 8:11:13 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2/2/2023 8:11:13 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/2/2023 8:11:13 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/2/2023 8:12:05 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/2/2023 8:12:06 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/2/2023 8:12:06 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/2/2023 8:12:06 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/2/2023 8:13:53 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/2/2023 8:13:54 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/2/2023 8:13:54 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/2/2023 8:13:54 PM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/2/2023 8:16:38 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/2/2023 8:16:40 PM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/2/2023 8:16:40 PM] Generating reformat.lst
[2/2/2023 8:16:40 PM] Generating autoinstall.lst
[2/2/2023 8:16:40 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Try a master reset and see if you can find a brand name USB device.

3

I pulled the battery over night. Upon plugging back in the reboot screen is still there.

Tried buying a sandisk usb stick this morning, loaded the update and now I get the red screen immediately vs. the old stick taking 15 seconds to come up with an error message.

When you say mater reset, how would I accomplish this being stuck on the boot screen.

Thanks for your help, really appreciate it.

4

Post the log for the USB creation (since you changed USB).
Also, post a picture of the red screen error. The whole screen.

5

I added the usb_installer.sh file from boot loader folder to the install thumb drive and it took- updated to 3.3. Now o plan to try. 3.4.

Thanks for the help

6

Ok.

Since you didn’t provide any of the requested information and it seems your unit is modified, I’m closing this thread.

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