Stuck on Please insert USB stick

What is your SYNC Region?
EU

What is your current SYNC Version?
3.0.20204

Do you have Navigation?
Yes

Do you have a error message, if so what is it?
Please insert USB stick


Please paste your log output or provide the URL to your log file below

    CYANLABS - SYN3 UPDATER - V2.5.7.0
    Branch: Release
    Operating System: Microsoft Windows 10 Home (2009)

    PREVIOUS CONFIGURATION
    Version: 3.0.20204
    Region: EU
    Navigation: True
    Mode: reformat

    DESTINATION DETAILS
    Mode: Drive
    Model: Kingston DataTraveler 2.0 USB Device 29GB
    FileSystem: exFAT
    Partition Type: MBR

    REFORMAT.LST
    VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
    ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
    APPS=5U5T-14G381-ER_1615427592000.TAR.GZ
    GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
    MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
    MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
    MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
    MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
    MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
    MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
    MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
    MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
    MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
    MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ


    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.21020 EU

    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
    Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall

    FILES (19)
    1u5t-14g386-cb.tar.gz (8.5MB)
    5U5T-14G391-AN_1615393794000.TAR.GZ (1.5GB)
    1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
    5U5T-14G381-ER_1615427592000.TAR.GZ (847.1MB)
    4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
    1U5T-14G421-BGH_1615430797000.TAR.GZ (2GB)
    1U5T-14G421-BBH_1615430406000.TAR.GZ (473.7MB)
    1U5T-14G421-BJH_1615431074000.TAR.GZ (23.9MB)
    1U5T-14G421-BHH_1615430859000.TAR.GZ (2.6GB)
    1U5T-14G421-BFH_1615432204000.TAR.GZ (2.4GB)
    1U5T-14G421-BEH_1615430614000.TAR.GZ (1.6GB)
    1U5T-14G421-BDH_1615430533000.TAR.GZ (1.1GB)
    1U5T-14G421-BCH_1615430471000.TAR.GZ (1.7GB)
    1U5T-14G421-BAH_1615430310000.TAR.GZ (2.2GB)
    1U5T-14G424-BK_1616682400000.TAR.GZ (1.7KB)
    4U5T-14G422-BDF_1615431510000.TAR.GZ (2GB)
    4U5T-14G422-BCF_1615431448000.TAR.GZ (1.6GB)
    4U5T-14G422-BBF_1615431222000.TAR.GZ (2.2GB)
    4U5T-14G422-BAF_1615431156000.TAR.GZ (2.3GB)

    LOG
    [09/05/2021 13:40:52] Selected Region: EU - Release: Sync 3.4.21020 - Map Version: F10 (2020) - EU (03 2021) 
    [09/05/2021 13:40:52] Install Mode: reformat 
    [09/05/2021 13:40:52] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [09/05/2021 13:40:52] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
    [09/05/2021 13:40:52] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [09/05/2021 13:40:55] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:40:55] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [09/05/2021 13:40:56] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:40:56] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [09/05/2021 13:40:58] Validated: 5U5T-14G381-ER_1615427592000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:40:58] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [09/05/2021 13:40:59] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:40:59] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [09/05/2021 13:41:04] Validated: 1U5T-14G421-BGH_1615430797000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:41:04] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [09/05/2021 13:41:05] Validated: 1U5T-14G421-BBH_1615430406000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:41:05] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [09/05/2021 13:41:05] Validated: 1U5T-14G421-BJH_1615431074000.TAR.GZ (Skipping Download) 
    [09/05/2021 13:41:05] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 13:41:10] Validate: 1U5T-14G421-BHH_1615430859000.TAR.GZ (Failed!, Downloading)
    [09/05/2021 13:41:10] Downloading: 1U5T-14G421-BHH_1615430859000.TAR.GZ
    [09/05/2021 13:46:35] Validating: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 13:46:41] Downloaded: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 13:46:41] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 13:46:41] Downloading: 1U5T-14G421-BFH_1615432204000.TAR.GZ
    [09/05/2021 13:51:49] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 13:51:55] Downloaded: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 13:51:55] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 13:51:55] Downloading: 1U5T-14G421-BEH_1615430614000.TAR.GZ
    [09/05/2021 13:55:23] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 13:55:27] Downloaded: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 13:55:27] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 13:55:27] Downloading: 1U5T-14G421-BDH_1615430533000.TAR.GZ
    [09/05/2021 13:57:48] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 13:57:51] Downloaded: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 13:57:51] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 13:57:51] Downloading: 1U5T-14G421-BCH_1615430471000.TAR.GZ
    [09/05/2021 14:01:17] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 14:01:20] Downloaded: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 14:01:20] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 14:01:20] Downloading: 1U5T-14G421-BAH_1615430310000.TAR.GZ
    [09/05/2021 14:06:05] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 14:06:10] Downloaded: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 14:06:10] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 14:06:10] Downloading: 1U5T-14G424-BK_1616682400000.TAR.GZ
    [09/05/2021 14:06:10] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 14:06:10] Downloaded: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 14:06:10] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 14:06:10] Downloading: 4U5T-14G422-BDF_1615431510000.TAR.GZ
    [09/05/2021 14:10:07] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 14:10:11] Downloaded: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 14:10:11] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 14:10:11] Downloading: 4U5T-14G422-BCF_1615431448000.TAR.GZ
    [09/05/2021 14:13:25] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 14:13:29] Downloaded: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 14:13:29] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 14:13:29] Downloading: 4U5T-14G422-BBF_1615431222000.TAR.GZ
    [09/05/2021 14:17:47] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 14:17:52] Downloaded: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 14:17:52] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 14:17:52] Downloading: 4U5T-14G422-BAF_1615431156000.TAR.GZ
    [09/05/2021 14:22:32] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 14:22:37] Downloaded: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 14:22:37] Preparing USB drive
    [09/05/2021 14:22:37] Formatting USB drive
    [09/05/2021 14:22:37] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
    [09/05/2021 14:22:47] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [09/05/2021 14:22:47] Copying: 1u5t-14g386-cb.tar.gz 
    [09/05/2021 14:22:48] Validating: 1u5t-14g386-cb.tar.gz 
    [09/05/2021 14:22:48] Copied: 1u5t-14g386-cb.tar.gz 
    [09/05/2021 14:22:48] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [09/05/2021 14:22:48] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [09/05/2021 14:29:41] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [09/05/2021 14:31:08] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [09/05/2021 14:31:08] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [09/05/2021 14:31:08] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [09/05/2021 14:31:24] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [09/05/2021 14:31:27] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [09/05/2021 14:31:27] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [09/05/2021 14:31:27] Copying: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [09/05/2021 14:35:29] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [09/05/2021 14:36:17] Copied: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [09/05/2021 14:36:17] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [09/05/2021 14:36:17] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [09/05/2021 14:39:32] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [09/05/2021 14:40:11] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [09/05/2021 14:40:11] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [09/05/2021 14:40:11] Copying: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [09/05/2021 14:49:44] Validating: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [09/05/2021 14:51:38] Copied: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [09/05/2021 14:51:38] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [09/05/2021 14:51:38] Copying: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [09/05/2021 14:53:51] Validating: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [09/05/2021 14:54:18] Copied: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [09/05/2021 14:54:18] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [09/05/2021 14:54:18] Copying: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [09/05/2021 14:54:26] Validating: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [09/05/2021 14:54:27] Copied: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [09/05/2021 14:54:27] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 14:54:27] Copying: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 15:07:05] Validating: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 15:09:34] Copied: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [09/05/2021 15:09:34] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 15:09:34] Copying: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 15:21:29] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 15:23:47] Copied: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [09/05/2021 15:23:47] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 15:23:47] Copying: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 15:31:50] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 15:33:24] Copied: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [09/05/2021 15:33:24] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 15:33:24] Copying: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 15:38:43] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 15:39:44] Copied: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [09/05/2021 15:39:44] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 15:39:44] Copying: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 15:47:29] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 15:47:47] Copied: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [09/05/2021 15:47:47] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 15:47:47] Copying: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 15:59:00] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 15:59:05] Copied: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [09/05/2021 15:59:05] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 15:59:05] Copying: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 15:59:06] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 15:59:06] Copied: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [09/05/2021 15:59:06] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 15:59:06] Copying: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 16:09:05] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 16:10:59] Copied: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [09/05/2021 16:10:59] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 16:10:59] Copying: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 16:19:08] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 16:20:41] Copied: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [09/05/2021 16:20:41] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 16:20:41] Copying: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 16:31:33] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 16:33:37] Copied: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [09/05/2021 16:33:37] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 16:33:37] Copying: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 16:45:02] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 16:47:12] Copied: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [09/05/2021 16:47:12] Generating reformat.lst
    [09/05/2021 16:47:12] Generating autoinstall.lst
    [09/05/2021 16:47:12] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Please describe in detail your issue below

I tried updating to 3.4.21020 and after the initial reboot the unit is stuck on ‘Please insert USB stick’, I’ve tried both USB ports, various USB sticks and a reset (power+skip) but it just boots into the same screen asking the same question - any idea how I can either progress the upgrade or boot it back into a good state?

To clarify, the update was successful, but you are getting the message for the usb every time you start the vehicle? Can you run the Interrogator Tool from the Syn3 Updater in the tools tab and post the results, please…

No, unfortunately the update didn’t run, this is the first screen after step 2 here Windows Automated Method - Update to 3.4 - CyanLabs

It’s still looking for the files on the usb, so something is wrong there. Make sure there are no other usb devices connected to the system.

Since the unit is in reformat (boot) mode, try this:

  1. Make a usb with the following:
    In the root of the usb, place a new reformat.lst file with the content below.
    In the root of the usb, copy a DONTINDX.MSA (if you don’t have it, it’s optional.)
  2. Make a folder called SyncMyRide.
    In the SyncMyRide folder, place all of the files listed below in the new reformat.lst file…
    You have this in your previous install set.

The contents of the reformat.lst file:

VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
APPS=5U5T-14G381-ER_1615427592000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ

The USB drive file and folder structure will look like this:

  • Root:
  • • reformat.lst
  • • DONTINDX.MSA
  • • (folder) SyncMyRide
    `* VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
    ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
    APPS=5U5T-14G381-ER_1615427592000.TAR.GZ
    GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
    MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
    MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
    MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
    MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
    MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
    MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
    MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
    MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
    MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
    MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ

You can just copy this reformat.lst file if you wish…

reformat.lst (795 Bytes)

Once you have the unit recovered and booted, run the Interrogator tool and post the results.

2 Likes

Still the same with the structure below :frowning:

435GB Free space? is this a USB hard drive if so don’t use a HDD

Lesser of the two evils, I have a 32GB USB I’m preparing now but it’s USB2.0 so takes a while whereas the external drive is USB3.0 but I’ll give it a go and let you know

No dice with the stick, I’ve ordered a 32GB USB3 stick so I’ll try it again tomorrow and feedback!

So I managed to find a 14GB USB3 stick and selected a version one below without maps so that if it worked, I could go to the latest with maps once my new stick arrives tomorrow and it went on fine so I think you were correct and I was using the wrong media.

    CYANLABS - SYN3 UPDATER - V2.5.7.0
    Branch: Release
    Operating System: Microsoft Windows 10 Home (2009)
    
    PREVIOUS CONFIGURATION
    Version: 3.0.20204
    Region: EU
    Navigation: True
    Mode: reformat
    
    DESTINATION DETAILS
    Mode: Drive
    Model: Kingston DataTraveler 3.0 USB Device 14.4GB
    FileSystem: exFAT
    Partition Type: MBR
    
    REFORMAT.LST
    ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
    GRACENOTES=4U5T-14G423-AB_1598633764000.TAR.GZ
    APPS=5U5T-14G381-EM_1611967752000.TAR.GZ
    VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
    
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.20351 EU
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
    Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall
    
    FILES (5)
    1u5t-14g386-cb.tar.gz (8.5MB)
    1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
    4U5T-14G423-AB_1598633764000.TAR.GZ (684.9MB)
    5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
    5U5T-14G391-AN_1615393794000.TAR.GZ (1.5GB)
    
    LOG
    [11/05/2021 15:40:02] Selected Region: EU - Release: Sync 3.4.20351 - Map Version: No Maps 
    [11/05/2021 15:40:02] Install Mode: reformat 
    [11/05/2021 15:40:02] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [11/05/2021 15:40:03] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
    [11/05/2021 15:40:03] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [11/05/2021 15:40:03] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download) 
    [11/05/2021 15:40:03] Checking Existing File: 4U5T-14G423-AB_1598633764000.TAR.GZ 
    [11/05/2021 15:40:04] Validated: 4U5T-14G423-AB_1598633764000.TAR.GZ (Skipping Download) 
    [11/05/2021 15:40:04] Checking Existing File: 5U5T-14G381-EM_1611967752000.TAR.GZ 
    [11/05/2021 15:40:06] Validated: 5U5T-14G381-EM_1611967752000.TAR.GZ (Skipping Download) 
    [11/05/2021 15:40:06] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [11/05/2021 15:40:10] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download) 
    [11/05/2021 15:40:10] Preparing USB drive
    [11/05/2021 15:40:10] Formatting USB drive
    [11/05/2021 15:40:10] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
    [11/05/2021 15:40:18] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [11/05/2021 15:40:18] Copying: 1u5t-14g386-cb.tar.gz 
    [11/05/2021 15:40:18] Validating: 1u5t-14g386-cb.tar.gz 
    [11/05/2021 15:40:18] Copied: 1u5t-14g386-cb.tar.gz 
    [11/05/2021 15:40:18] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [11/05/2021 15:40:18] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [11/05/2021 15:40:22] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [11/05/2021 15:40:22] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [11/05/2021 15:40:22] Checking Existing File: 4U5T-14G423-AB_1598633764000.TAR.GZ 
    [11/05/2021 15:40:22] Copying: 4U5T-14G423-AB_1598633764000.TAR.GZ 
    [11/05/2021 15:41:35] Validating: 4U5T-14G423-AB_1598633764000.TAR.GZ 
    [11/05/2021 15:41:37] Copied: 4U5T-14G423-AB_1598633764000.TAR.GZ 
    [11/05/2021 15:41:37] Checking Existing File: 5U5T-14G381-EM_1611967752000.TAR.GZ 
    [11/05/2021 15:41:37] Copying: 5U5T-14G381-EM_1611967752000.TAR.GZ 
    [11/05/2021 15:43:04] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ 
    [11/05/2021 15:43:06] Copied: 5U5T-14G381-EM_1611967752000.TAR.GZ 
    [11/05/2021 15:43:06] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [11/05/2021 15:43:06] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [11/05/2021 15:45:49] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [11/05/2021 15:45:52] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [11/05/2021 15:45:52] Generating reformat.lst
    [11/05/2021 15:45:52] Generating autoinstall.lst
    [11/05/2021 15:45:52] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
    

thanks for your help and I’ll feedback tomorrow once I move up a version!

Doesn’t really work that way, you’ll need to downgrade and reinstall new version with maps.

Yep, I think I understand, I had a read through this step before loading 3.4.20351 on - I’ll run through it tomorrow, thanks

I ran through this, first steps seemed to go OK but on the restart, I ended up back at the reformatting tool with the Please insert USB stick... so I think with the downgrade process I’m now on 3.3.19052 and it’s awaiting the update files but it won’t read them, even on the new 32GB/USB3 stick - I’ll keep trying it but it makes no sense that it’s not reading the files - if I manage to get them installed I’ll get the Interrogator Tool output

Can you post the log file, please…

Sure;

    CYANLABS - SYN3 UPDATER - V2.5.7.0
    Branch: Release
    Operating System: Microsoft Windows 10 Home (2009)
    
    PREVIOUS CONFIGURATION
    Version: 3.4.20351
    Region: EU
    Navigation: True
    Mode: downgrade
    
    DESTINATION DETAILS
    Mode: Drive
    Model: Kingston DataTraveler 3.0 USB Device 28.9GB
    FileSystem: exFAT
    Partition Type: MBR
    
    REFORMAT.LST
    ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
    GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
    VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
    APPS=5U5T-14G381-ES_1619042260000.TAR.GZ
    MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
    MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
    MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
    MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
    MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
    MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
    MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
    MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
    MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
    MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ
    
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.x - downgrade Mode - Sync 3.4.21098 EU
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
    Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
    Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
    Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
    Options = AutoInstall
    [SYNCGen3.0_ALL]
    Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
    Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall,Include,Transaction
    
    
    FILES (21)
    4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
    GB5T-14G386-SC_85041.tar.gz (1.8KB)
    1u5t-14g386-cb.tar.gz (8.5MB)
    1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
    4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
    5U5T-14G391-AN_1615393794000.TAR.GZ (1.5GB)
    5U5T-14G381-ES_1619042260000.TAR.GZ (847.2MB)
    1U5T-14G421-BGH_1615430797000.TAR.GZ (2GB)
    1U5T-14G421-BBH_1615430406000.TAR.GZ (473.7MB)
    1U5T-14G421-BJH_1615431074000.TAR.GZ (23.9MB)
    1U5T-14G421-BHH_1615430859000.TAR.GZ (2.6GB)
    1U5T-14G421-BFH_1615432204000.TAR.GZ (2.4GB)
    1U5T-14G421-BEH_1615430614000.TAR.GZ (1.6GB)
    1U5T-14G421-BDH_1615430533000.TAR.GZ (1.1GB)
    1U5T-14G421-BCH_1615430471000.TAR.GZ (1.7GB)
    1U5T-14G421-BAH_1615430310000.TAR.GZ (2.2GB)
    1U5T-14G424-BK_1616682400000.TAR.GZ (1.7KB)
    4U5T-14G422-BDF_1615431510000.TAR.GZ (2GB)
    4U5T-14G422-BCF_1615431448000.TAR.GZ (1.6GB)
    4U5T-14G422-BBF_1615431222000.TAR.GZ (2.2GB)
    4U5T-14G422-BAF_1615431156000.TAR.GZ (2.3GB)
    
    LOG
    [14/05/2021 08:57:22] Selected Region: EU - Release: Sync 3.4.21098 - Map Version: F10 (2020) - EU (03 2021) 
    [14/05/2021 08:57:22] Install Mode: downgrade 
    [14/05/2021 08:57:22] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [14/05/2021 08:57:23] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:23] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:57:23] Downloading: GB5T-14G386-SC_85041.tar.gz
    [14/05/2021 08:57:23] Validating: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:57:23] Downloaded: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:57:23] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [14/05/2021 08:57:23] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
    [14/05/2021 08:57:23] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [14/05/2021 08:57:23] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:23] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [14/05/2021 08:57:25] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:25] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [14/05/2021 08:57:30] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:30] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
    [14/05/2021 08:57:32] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:32] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [14/05/2021 08:57:36] Validated: 1U5T-14G421-BGH_1615430797000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:36] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [14/05/2021 08:57:38] Validated: 1U5T-14G421-BBH_1615430406000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:38] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [14/05/2021 08:57:38] Validated: 1U5T-14G421-BJH_1615431074000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:38] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [14/05/2021 08:57:43] Validated: 1U5T-14G421-BHH_1615430859000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:43] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [14/05/2021 08:57:49] Validated: 1U5T-14G421-BFH_1615432204000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:49] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [14/05/2021 08:57:52] Validated: 1U5T-14G421-BEH_1615430614000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:52] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [14/05/2021 08:57:55] Validated: 1U5T-14G421-BDH_1615430533000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:55] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [14/05/2021 08:57:58] Validated: 1U5T-14G421-BCH_1615430471000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:57:58] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [14/05/2021 08:58:03] Validated: 1U5T-14G421-BAH_1615430310000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:58:03] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [14/05/2021 08:58:03] Validated: 1U5T-14G424-BK_1616682400000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:58:03] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [14/05/2021 08:58:07] Validated: 4U5T-14G422-BDF_1615431510000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:58:07] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [14/05/2021 08:58:11] Validated: 4U5T-14G422-BCF_1615431448000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:58:11] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [14/05/2021 08:58:16] Validated: 4U5T-14G422-BBF_1615431222000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:58:16] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [14/05/2021 08:58:21] Validated: 4U5T-14G422-BAF_1615431156000.TAR.GZ (Skipping Download) 
    [14/05/2021 08:58:21] Preparing USB drive
    [14/05/2021 08:58:21] Formatting USB drive
    [14/05/2021 08:58:21] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
    [14/05/2021 08:58:29] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [14/05/2021 08:58:29] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [14/05/2021 08:58:37] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [14/05/2021 08:58:40] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [14/05/2021 08:58:40] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:58:40] Copying: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:58:40] Validating: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:58:40] Copied: GB5T-14G386-SC_85041.tar.gz 
    [14/05/2021 08:58:40] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [14/05/2021 08:58:40] Copying: 1u5t-14g386-cb.tar.gz 
    [14/05/2021 08:58:40] Validating: 1u5t-14g386-cb.tar.gz 
    [14/05/2021 08:58:40] Copied: 1u5t-14g386-cb.tar.gz 
    [14/05/2021 08:58:40] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [14/05/2021 08:58:40] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [14/05/2021 08:58:43] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [14/05/2021 08:58:43] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ 
    [14/05/2021 08:58:43] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [14/05/2021 08:58:43] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [14/05/2021 08:59:15] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [14/05/2021 08:59:19] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [14/05/2021 08:59:19] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [14/05/2021 08:59:19] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [14/05/2021 09:00:30] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [14/05/2021 09:00:38] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ 
    [14/05/2021 09:00:38] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
    [14/05/2021 09:00:38] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ 
    [14/05/2021 09:01:30] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ 
    [14/05/2021 09:01:34] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ 
    [14/05/2021 09:01:34] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [14/05/2021 09:01:34] Copying: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [14/05/2021 09:03:06] Validating: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [14/05/2021 09:03:16] Copied: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
    [14/05/2021 09:03:16] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [14/05/2021 09:03:16] Copying: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [14/05/2021 09:03:37] Validating: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [14/05/2021 09:03:40] Copied: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
    [14/05/2021 09:03:40] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [14/05/2021 09:03:40] Copying: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [14/05/2021 09:03:40] Validating: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [14/05/2021 09:03:40] Copied: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
    [14/05/2021 09:03:40] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [14/05/2021 09:03:40] Copying: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [14/05/2021 09:05:41] Validating: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [14/05/2021 09:05:54] Copied: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
    [14/05/2021 09:05:54] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [14/05/2021 09:05:54] Copying: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [14/05/2021 09:07:45] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [14/05/2021 09:07:57] Copied: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
    [14/05/2021 09:07:57] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [14/05/2021 09:07:57] Copying: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [14/05/2021 09:09:13] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [14/05/2021 09:09:21] Copied: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
    [14/05/2021 09:09:21] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [14/05/2021 09:09:21] Copying: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [14/05/2021 09:10:11] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [14/05/2021 09:10:16] Copied: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
    [14/05/2021 09:10:16] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [14/05/2021 09:10:16] Copying: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [14/05/2021 09:11:35] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [14/05/2021 09:11:43] Copied: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
    [14/05/2021 09:11:43] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [14/05/2021 09:11:43] Copying: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [14/05/2021 09:13:25] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [14/05/2021 09:13:36] Copied: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
    [14/05/2021 09:13:36] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [14/05/2021 09:13:36] Copying: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [14/05/2021 09:13:36] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [14/05/2021 09:13:36] Copied: 1U5T-14G424-BK_1616682400000.TAR.GZ 
    [14/05/2021 09:13:36] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [14/05/2021 09:13:36] Copying: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [14/05/2021 09:15:09] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [14/05/2021 09:15:18] Copied: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
    [14/05/2021 09:15:18] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [14/05/2021 09:15:18] Copying: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [14/05/2021 09:16:34] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [14/05/2021 09:16:42] Copied: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
    [14/05/2021 09:16:42] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [14/05/2021 09:16:42] Copying: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [14/05/2021 09:18:22] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [14/05/2021 09:18:33] Copied: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
    [14/05/2021 09:18:33] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [14/05/2021 09:18:33] Copying: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [14/05/2021 09:20:19] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [14/05/2021 09:20:30] Copied: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
    [14/05/2021 09:20:30] Generating reformat.lst
    [14/05/2021 09:20:30] Generating autoinstall.lst
    [14/05/2021 09:20:30] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
    

I finally figured this out… whilst it was (stuck) in the reformatter tool I tried plugging my iPhone into both of the USB sockets and had no power, I reset the Sync via the power+skip a few times and on the fourth try my phone started charging :thinking:. I went away and got a USB stick with a status LED on it so I could see when it was being read and the same thing, so it seems like the USB sockets are not powering up occasionally in this mode.

Thanks for your help, I’m now on the latest version with maps.

Interrogator log for completeness (I took this before re-loading w/ maps!)

VIN: WF............0250
Version: 5U5T-14G381-ES
APIM Model: JS7T-14G371-FDC
APIM Type: Navigation 
APIM Size: 64GB 
APIM Free Space: 49G 
14/05/2021 15:40:13 +00:00

Partition Type = Free / Total
/fs/Nuance/ = 8.4M / 1.9G
/fs/Nuance/grace = 21M / 1003M
/fs/rwdata/ = 996M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 133M / 1.4G
/fs/mp/resources = 432K / 73M
/fs/images/ = 49G / 54G

APIM AsBuilt
DE00: 096865DA9002BC150002
DE01: 554B01064002080000000005
DE02: 0000010000
DE03: 01001A01020001
DE04: 17E8179828BE
DE05: 80
DE06: 15033300000000135600000430670069
1 Like

I am wondering if this is an issue several folks are having with the updates, where the “Media device changed” or “Insert USB” messages are coming up and nothing appears to be wrong with the software configurations, etc. Thanks for the update, enjoy…!

Just for clarification (incase it helps anyone else), to get the latest version to load it took me at least 10 resets, on the last try I inserted the USB during the ‘Starting update…’ prompt which last for about ~5 seconds and then it seemed to kick in.

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