Stuck on Updating System Software

Wkaq196 · 4 April 2023 14:30

Hello, I’m trying to update my Sync3 from version 3.4 build 21265 to 3.4 build 22251 and the update is stuck on Updating System Software. I have changed the USB drive, master reset, but not luck. Here are my log files when I create the usb drive.

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
Size: 57.7GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - Autoinstall Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item2 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item3 = APPS - NU5T-14G381-AB_1665525837000.TAR.GZ
Open3 = SyncMyRide\NU5T-14G381-AB_1665525837000.TAR.GZ
Options = AutoInstall

FILES (3)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)

LOG
[4/4/2023 9:38:39 AM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: Non Nav APIM
[4/4/2023 9:38:39 AM] Install Mode: Auto-Detect (autoinstall) Forced: False
[4/4/2023 9:38:39 AM] MY20 Protection: Auto-Detect
[4/4/2023 9:38:39 AM] Formatting USB drive
[4/4/2023 9:38:39 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/4/2023 9:38:47 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/4/2023 9:38:49 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
[4/4/2023 9:38:49 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/4/2023 9:38:51 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[4/4/2023 9:38:51 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ
[4/4/2023 9:38:53 AM] Validated: NU5T-14G381-AB_1665525837000.TAR.GZ (Skipping Download)
[4/4/2023 9:38:53 AM] Preparing USB drive
[4/4/2023 9:38:53 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/4/2023 9:38:53 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/4/2023 9:39:29 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/4/2023 9:39:30 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/4/2023 9:39:30 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/4/2023 9:39:30 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/4/2023 9:40:26 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/4/2023 9:40:28 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/4/2023 9:40:28 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ
[4/4/2023 9:40:28 AM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ
[4/4/2023 9:41:55 AM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ
[4/4/2023 9:41:58 AM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ
[4/4/2023 9:41:58 AM] Generating Autoinstall.lst
[4/4/2023 9:41:58 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Can you let me know what I’m doing wrong.

Also here is the APIM Interrogator Logfile info

<?xml version="1.0" encoding="UTF-8"?>

<p:OTAModuleSnapShot xmlns:d2p1=“urn:ford/Vehicle/Module/Information/v3.0” xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:p=“urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0” version=“2023-04-04” xsi:schemaLocation=“urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd”>
<p:VIN></p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
d2p1:RoleCONSUMER</d2p1:Role>
d2p1:RoleSourceOTA</d2p1:RoleSource>
d2p1:RoleDescSYNCGEN3</d2p1:RoleDesc>
d2p1:RoleIDOTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType>
<d2p1:DTC DTCValue=“c238000b”/>
<d2p1:DTC DTCValue=“919f130b”/>
</p:BroadcastDTCType>
<p:Node isFlashed=“false” specificationCategory=“GGDS”>
d2p1:Address7D0</d2p1:Address>
<d2p1:ECUAcronym name=“APIM”>
d2p1:State
<d2p1:Gateway gatewayType=“NONE”>
<d2p1:DID didFormat=“ASCII” didType=“Embedded Consumer Operating System Part Number” didValue=“8033” responseLength=“24”>
d2p1:Response5U5T-14G381-EU</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8060” responseLength=“384”>
d2p1:Response355535542d3134473339312d435000000000000000000000345535542d3134473432332d434300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8061” responseLength=“384”>
d2p1:Response000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 1” didValue=“D704” responseLength=“4”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 2” didValue=“D705” responseLength=“4”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE00” didValue=“DE00”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE01” didValue=“DE01”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE02” didValue=“DE02”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE03” didValue=“DE03”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE04” didValue=“DE04”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE05” didValue=“DE05”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE06” didValue=“DE06”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“On-line Diagnostic Database Reference Number” didValue=“F110” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Core Assembly Number” didValue=“F111” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Delivery Assembly Number” didValue=“F113” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Calibration Data #1 Number” didValue=“F124” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Private Sub Node #1 Serial Number” didValue=“F141” responseLength=“16”>
d2p1:ResponseVVA2F4AA</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Software Download Specification Version” didValue=“F162” responseLength=“1”>
d2p1:Response00</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Diagnostic Specification Version” didValue=“F163” responseLength=“1”>
d2p1:Response00</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Vehicle Manufacturer ECU Software Number” didValue=“F188” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Serial Number” didValue=“F18C” responseLength=“16”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 1” didValue=“F1D0” responseLength=“6”>
d2p1:Responsea8:1b:6a:0e:3f:0c</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 2” didValue=“F1D1” responseLength=“6”>
d2p1:Responsea8:1b:6a:0e:3f:0d</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate=“500” d2p1:NetworkName=“HS-CAN” d2p1:NetworkProtocol=“CAN” d2p1:DLCName=“SAE J1962” d2p1:Pins=“6,14”/>
<d2p1:DTC DTCValue=“c238000b”/>
<d2p1:DTC DTCValue=“919f130b”/>
<d2p1:AdditionalAttributes logGeneratedDateTime=“2023-04-04T10:08:46+00:00” RAM=“1494310912” vmcuVersion=“Vector_VMCU_02.02.20”>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“465M” available=“3.2M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“775M” available=“5.8M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1.2G” available=“917M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“35M” available=“35M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“90M” available=“90M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1.4G” available=“132M”/>
<d2p1:PartitionHealth type=“/fs/images/” total=“3.0G” available=“1.7G”/>
d2p1:InstallationLog/
d2p1: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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

Thanks

SaNdMaN · 4 April 2023 16:19

Hello.

Take a look at this guide → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4

Wkaq196 · 4 April 2023 16:35

Since my issue is not related to out of space, I used few different usb drives, so the suggestion is to downgrade first and them try to upgrade?

SaNdMaN · 4 April 2023 16:43

Even though the tutorial says 1.5, 1.7 is not enough.
Remove gracenotes, install the small voice package and see how much free space there’s on the APIM.

Wkaq196 · 4 April 2023 17:16

Can I setup another usb, remove gracenotes and proceed with the same procedures and versions mentioned above, without downgrading?

SaNdMaN · 4 April 2023 20:28

Sure, but I didn’t mention downgrade, in any place.
All I said was: remove Gracenotes, install the smaller voice package and check how much free space the unit has. If it’s enough, you may or may not skip downgrading.

F150Chief · 5 April 2023 04:05

Removing GN and running the Sync app update alone should work. After that is done then run the voice file update alone.

Wkaq196 · 5 April 2023 15:55

Now I’m getting Installation failed. Error code: MEM_ERR03.
I follow the first instruction; remove Gracenotes and install the small voice package, and when I try to update is when I’m getting the error code. Below is the latest interrogator log

Partition Type = Free / Total
/fs/Nuance/ = 3.2M / 465M
/fs/Nuance/grace = 5.8M / 775M
/fs/rwdata/ = 917M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 132M / 1.4G
/fs/images/ = 1.7G / 3.0G

Installed Packages
5U5T-14G391-CP
4U5T-14G423-CC

Is there a way to remove the voice package so I can try the update again?

F150Chief · 5 April 2023 18:58

You need to follow the tutorial…

Not enough storage space.

GN is still installed.

NA is the small voice file, that’s good.

Use this only for the Sync app:

[SYNCGen3.0_ALL_PRODUCT]
Item1 = NU5T-14G381-AB_1665525837000.TAR.GZ
Open1 = SyncMyRide\NU5T-14G381-AB_1665525837000.TAR.GZ
Options = AutoInstall

Use this only for the voice app:

[SYNCGen3.0_ALL_PRODUCT]
Item1 = 5U5T-14G391-CS_1660783942000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Options = AutoInstall

Then run the Interrogator again to see what storage you have.

Wkaq196 · 5 April 2023 20:58

How these results look?
If everything looks good, should I continue with the update?

Partition Type = Free / Total
/fs/Nuance/ = 3.2M / 465M
/fs/rwdata/ = 921M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 132M / 1.4G
/fs/images/ = 2.4G / 3.0G

Installed Packages
5U5T-14G391-CS

F150Chief · 5 April 2023 21:17

Looks good. You can install GN if you like. Keep in mind that when you upgrade to the next update that you need to first uninstall GN, then install the new Sync app files. Then install GN again. That’s just the way it is with the Non-Nav units with Sync 3.4 due to the size of the files.

Wkaq196 · 5 April 2023 21:30

I really appreciate your help and the patience with me.
I’m getting ready to update to build 22251. If you look at the pic should I proceed with the installation, or disable GN first, and next proceed with the installation, and after the update repeat the process and install GN.

F150Chief · 5 April 2023 21:38

You already have the voice file installed, so good there. Just do the Sync app first, then check the storage. It should be nearly the same. Once that is done, install GN if desired.

You can’t install all 3 files at once as they are larger than the available storage.

What car model and year?

Wkaq196 · 5 April 2023 22:13

2013 Ford F-150 Lariat.
I successfully was able to update to 22251

Thank You so much for all your help. You guys are the best. Happy camper.

The main reason I was updating is that there is no voice on Google map when using my android (android auto) but I’m going to check other posts and If I don’t find anything I’ll create a new one. I believe iPhone works fine.

F150Chief · 5 April 2023 22:41

Make sure that the permissions on the phone are set to allow use with Sync. If iPhone works then it is not a Sync system issue.

@SaNdMaN might have some insight on this…

F150Chief · 8 April 2023 22:41

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