Syn3 Crash when Reading Interrogator File

pongolo · 2 October 2023 18:00

Hello,

I have a 2016 Ford Expedition w/Nav and yesterday updated SYNC3 to 3.0.20204 from 1.0.15139 using the Ford website (via USB). I’m having issues where I don’t have Android Auto as an option and I’ve tried different cables with no success. I used the Syn3 Interrogator to get some data from the unit and when I try to read the XML file, Syn3 crashes. The XML file does have information and looks to be properly formatted so not sure why it’s crashing. I’ve tried the Reset Settings button but Syn3 keeps crashing.

The error is long but it starts with the following:

"Syn3 Updater has crashed.
An error occurred and couldn’t be handled.
If you keep experiencing this issue try using the “Reset Settings” button below

Cannot deserialize the current JSON object…".

Thanks for the help!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0.15139

New SYNC Version: 3.0.20204

Do you have a error message, if so what is it?
Syn3 crashes when trying to read the XML file generated by the Interrogator

Update Method: Official Ford

CyanLabs · 2 October 2023 18:01

Post your XML

pongolo · 2 October 2023 18:09

Here’s the XML file…

<?xml version="1.0" encoding="UTF-8"?>
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2004-02-16" xsi:schemaLocation="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0 ModuleSnapshot.xsd">
  <p:VIN>XXX</p:VIN>
  <p:ModuleName>ECU</p:ModuleName>
  <p:RequestRole>
    <d2p1:Role>CONSUMER</d2p1:Role>
    <d2p1:RoleSource>OTA</d2p1:RoleSource>
    <d2p1:RoleDesc>SYNC</d2p1:RoleDesc>
    <d2p1:RoleID>OTA</d2p1:RoleID>
  </p:RequestRole>
  <p:BroadcastDTCType>
    <d2p1:DTC DTCValue="f0000408"/>
    <d2p1:DTC DTCValue="e0175108"/>
  </p:BroadcastDTCType>
  <p:Node isFlashed="false" specificationCategory="GGDS">
    <d2p1:Address>7D0</d2p1:Address>
    <d2p1:ECUAcronym name="APIM">
      <d2p1:State>
        <d2p1:Gateway gatewayType="NONE">
          <d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
            <d2p1:Response>JR3T-14G381-AX</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
            <d2p1:Response>4a5233542d3134473339312d434500000000000000000000474235542d3134473432322d434a000000000000000000004a5233542d3134473432332d434200000000000000000000474235542d3134473432312d434a00000000000000000000474235542d3134473432342d434800000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
            <d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
            <d2p1:Response>a124108f</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
            <d2p1:Response>e9593705</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
            <d2p1:Response>b222050128028300000a</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
            <d2p1:Response>Blank</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
            <d2p1:Response>0100000300</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
            <d2p1:Response>01000800000002</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
            <d2p1:Response>1a2c1a402e7c</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
            <d2p1:Response>80</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
            <d2p1:Response>2200330000000008eb000056569a0077</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
            <d2p1:Response>DS-GB5T-14G371-AF</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
            <d2p1:Response>GB5T-14G380-BC</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
            <d2p1:Response>GB5T-14G371-CFC</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
            <d2p1:Response>GB5T-14G375-CA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
            <d2p1:Response>WV1M02L2</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
            <d2p1:Response>Blank</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
            <d2p1:Response>03</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
            <d2p1:Response>GB5T-14G374-AF</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
            <d2p1:Response></d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
            <d2p1:Response>68:c9:0b:ec:c7:24</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
            <d2p1:Response>68:c9:0b:ec:c7:25</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
        </d2p1:Gateway>
      </d2p1:State>
    </d2p1:ECUAcronym>
    <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
    <d2p1:DTC DTCValue="f0000408"/>
    <d2p1:DTC DTCValue="e0175108"/>
    <d2p1:AdditionalAttributes logGeneratedDateTime="2004-02-16T11:31:42+00:00" RAM="1234567" vmcuVersion="Vector_VMCU_02.02.20">
      <d2p1:PartitionHealth type="/fs/usb0/" total="30G" available="30G"/>
      <d2p1:InstallationLog/>
      <d2p1:SyncData>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</d2p1:SyncData>
    </d2p1:AdditionalAttributes>
  </p:Node>
</p:OTAModuleSnapShot>

CyanLabs · 2 October 2023 18:31

Can you post the unedited file, i need the encoding and stuff which isn’t visible when copy and pasting, DM if you want, i won’t reply to DM’s though

pongolo · 2 October 2023 18:46

File sent via DM.

Thanks

pongolo · 2 October 2023 23:23

Hello, just checking to see if you received the file and were able to open it.

CyanLabs · 3 October 2023 07:51

Received, i will look at it when i can, please be aware of timezones

CyanLabs · 29 November 2023 16:40

I completely forget about this, did you manage to solve it without me?

pongolo · 30 November 2023 10:43

Hello,

Yes, i was able to eventually get it working.

Thanks

CyanLabs · 1 December 2023 09:52

Thanks for the update, i still need to review the file to see where the issue is, but i haven’t had time recently.

system · 3 December 2023 09:53

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