Sync 2.0 to 3.4 endless update loop

samnichols · 15 January 2023 09:27

Hi all,
Used Syn3 updater to download Sync 3.4.22251 NA to a new SanDisk flashdrive (formatted to ExFat). Plug into vehicle and get “updating system software” but that is it. Idled/drove car for almost 2 hours with no change. I came to Cyanlabs because I had just tried to perform fords update and had the same result. Not sure what I might be doing wrong… Log below. Thanks in advance.
Results of Interrogator log:
VIN: WF0DP3TH4H4124208
Version HB5T-14G381-AJ
APIM Model: HP5T-14G371-CAG

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.0.16074

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0 Stable

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 2.0.16074
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[1/14/2023 10:45:53 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: 2.21 (2021) - NA 
[1/14/2023 10:45:53 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[1/14/2023 10:45:53 PM] MY20 Protection: Auto-Detect 
[1/14/2023 10:45:53 PM] Formatting USB drive
[1/14/2023 10:45:53 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[1/14/2023 10:46:00 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/14/2023 10:46:00 PM] Downloading: 1u5t-14g386-cb.tar.gz
[1/14/2023 10:46:11 PM] Validating: 1u5t-14g386-cb.tar.gz 
[1/14/2023 10:46:11 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[1/14/2023 10:46:11 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/14/2023 10:46:11 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[1/14/2023 10:52:30 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/14/2023 10:52:32 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/14/2023 10:52:32 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/14/2023 10:52:32 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[1/14/2023 11:01:50 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/14/2023 11:01:51 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/14/2023 11:01:51 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/14/2023 11:01:51 PM] Downloading: NU5T-14G381-AB_1665525837000.TAR.GZ
[1/14/2023 11:13:46 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/14/2023 11:13:49 PM] Validate: NU5T-14G381-AB_1665525837000.TAR.GZ (Failed!, Downloading)
[1/14/2023 11:13:49 PM] Downloading (Attempt #2): NU5T-14G381-AB_1665525837000.TAR.GZ
[1/14/2023 11:16:45 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/14/2023 11:16:48 PM] Downloaded: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/14/2023 11:16:48 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/14/2023 11:16:48 PM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[1/14/2023 11:20:20 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/14/2023 11:20:23 PM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/14/2023 11:20:23 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/14/2023 11:20:23 PM] Downloading: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[1/14/2023 11:22:10 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/14/2023 11:22:12 PM] Downloaded: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/14/2023 11:22:12 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/14/2023 11:22:12 PM] Downloading: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[1/14/2023 11:24:43 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/14/2023 11:24:48 PM] Downloaded: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/14/2023 11:24:48 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/14/2023 11:24:48 PM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[1/14/2023 11:29:06 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/14/2023 11:29:10 PM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/14/2023 11:29:10 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/14/2023 11:29:10 PM] Downloading: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[1/14/2023 11:32:27 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/14/2023 11:32:30 PM] Downloaded: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/14/2023 11:32:30 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/14/2023 11:32:30 PM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[1/14/2023 11:36:16 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/14/2023 11:36:19 PM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/14/2023 11:36:19 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/14/2023 11:36:19 PM] Downloading: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[1/14/2023 11:38:46 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/14/2023 11:38:48 PM] Downloaded: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/14/2023 11:38:48 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/14/2023 11:38:48 PM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[1/14/2023 11:43:10 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/14/2023 11:43:13 PM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/14/2023 11:43:13 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/14/2023 11:43:13 PM] Downloading: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[1/14/2023 11:46:44 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/14/2023 11:46:48 PM] Downloaded: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/14/2023 11:46:48 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/14/2023 11:46:48 PM] Downloading: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[1/14/2023 11:51:05 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/14/2023 11:51:09 PM] Downloaded: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/14/2023 11:51:09 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/14/2023 11:51:09 PM] Downloading: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[1/15/2023 12:57:57 AM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/15/2023 12:58:00 AM] Downloaded: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/15/2023 12:58:00 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 12:58:00 AM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[1/15/2023 1:56:52 AM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 1:56:53 AM] Validate: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Failed!, Downloading)
[1/15/2023 1:56:53 AM] Downloading (Attempt #2): 4U5T-14G421-CBE_1644006981000.TAR.GZ
[1/15/2023 2:00:14 AM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 2:00:18 AM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 2:00:18 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:00:18 AM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[1/15/2023 2:00:18 AM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:00:18 AM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:00:18 AM] Preparing USB drive
[1/15/2023 2:00:18 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/15/2023 2:00:18 AM] Copying: 1u5t-14g386-cb.tar.gz 
[1/15/2023 2:00:19 AM] Validating: 1u5t-14g386-cb.tar.gz 
[1/15/2023 2:00:19 AM] Copied: 1u5t-14g386-cb.tar.gz 
[1/15/2023 2:00:19 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/15/2023 2:00:19 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/15/2023 2:00:33 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/15/2023 2:00:34 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/15/2023 2:00:34 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/15/2023 2:00:34 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/15/2023 2:00:55 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/15/2023 2:00:56 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/15/2023 2:00:56 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/15/2023 2:00:56 AM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/15/2023 2:01:30 AM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/15/2023 2:01:33 AM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/15/2023 2:01:33 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/15/2023 2:01:33 AM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/15/2023 2:02:44 AM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/15/2023 2:02:46 AM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/15/2023 2:02:46 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/15/2023 2:02:46 AM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/15/2023 2:03:24 AM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/15/2023 2:03:26 AM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/15/2023 2:03:26 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/15/2023 2:03:26 AM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/15/2023 2:04:19 AM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/15/2023 2:04:21 AM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/15/2023 2:04:21 AM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/15/2023 2:04:21 AM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/15/2023 2:05:52 AM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/15/2023 2:05:55 AM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/15/2023 2:05:55 AM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/15/2023 2:05:55 AM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/15/2023 2:07:04 AM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/15/2023 2:07:07 AM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/15/2023 2:07:07 AM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/15/2023 2:07:07 AM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/15/2023 2:08:26 AM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/15/2023 2:08:29 AM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/15/2023 2:08:29 AM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/15/2023 2:08:29 AM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/15/2023 2:09:16 AM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/15/2023 2:09:17 AM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/15/2023 2:09:17 AM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/15/2023 2:09:17 AM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/15/2023 2:10:33 AM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/15/2023 2:10:36 AM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/15/2023 2:10:36 AM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/15/2023 2:10:36 AM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/15/2023 2:11:51 AM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/15/2023 2:11:54 AM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/15/2023 2:11:54 AM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/15/2023 2:11:54 AM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/15/2023 2:12:57 AM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/15/2023 2:13:01 AM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/15/2023 2:13:01 AM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/15/2023 2:13:01 AM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/15/2023 2:14:16 AM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/15/2023 2:14:19 AM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/15/2023 2:14:19 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 2:14:19 AM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 2:15:37 AM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 2:15:41 AM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/15/2023 2:15:41 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:15:41 AM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:15:41 AM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:15:41 AM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/15/2023 2:15:41 AM] Generating reformat.lst
[1/15/2023 2:15:41 AM] Generating autoinstall.lst
[1/15/2023 2:15:41 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 15 January 2023 12:04

Hi there.

Could you please post the full results of the interrogator log?.

Also, the USB seems fine, have you tried another device?.

samnichols · 15 January 2023 12:20

I was actually just able to succeed in the update! I tried a total of 5 times, and the final change was a simple master reset. Hopefully this can help someone else, as I triple checked all my info to make sure it was correct, and started to go a bit insane attempting this over and over.
Cheers.

SaNdMaN · 15 January 2023 12:30

Glad it worked, thank you for the feedback.

A Master Reset was among my suggestions list once I could read the actual full interrogator log.

Anyways, enjoy your upgraded system, make sure to perform another master reset once it’s done.

system · 18 January 2023 12:30

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