Sync 2 to Sync 3 black screen issue

Yousit · 22 April 2023 00:27

Hello! I’ve got a 2014 Ford Edge Limited that came factory equipped with an 8" Sync 2 MFT system which I’m upgrading (or at least trying to ) to Sync 3. I’ve purchased everything I believe I need; GPS Antenna, USB Hub, the adapter cable for the USB Hub, the adapter plate for the USB Hub so it fits properly, the screen, the APIM itself of course, and an OBDLink EX cable. The cable connecting the display and APIM was missing when it got here so I picked one up on Amazon as well, although I believe everything should be compatible.

Anyways, I finally got everything installed and set up today but I have a completely black screen (not even LCD backlight glow). The USB Hub’s lights around the ports are on, and the IPC’s time is filled in which I believe is fetched from the GPS Antenna attached to the APIM. I was also able to retrieve an interrogator log (attached) so all signs point to the APIM itself working fine as far as I can tell.
Are there any troubleshooting steps I should take or anything I can do to confirm whether the screen, connector, or something else is the culprit?

Part Numbers & Details

APIM: KU5T-14G371-GJA (64GB Nav MY19)
Screen: GA1T-18B955-SA (8" Recessed)
USB Hub: HC3Z-19A387-F

interrogator log

<?xml version="1.0" encoding="UTF-8"?>
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2014-01-01" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
  <p:VIN>2FMDK4KC3EBA44022</p:VIN>
  <p:ModuleName>ECU</p:ModuleName>
  <p:RequestRole>
    <d2p1:Role>CONSUMER</d2p1:Role>
    <d2p1:RoleSource>OTA</d2p1:RoleSource>
    <d2p1:RoleDesc>SYNC</d2p1:RoleDesc>
    <d2p1:RoleID>OTA</d2p1:RoleID>
  </p:RequestRole>
  <p:Node isFlashed="false" specificationCategory="GGDS">
    <d2p1:Address>7D0</d2p1:Address>
    <d2p1:ECUAcronym name="APIM">
      <d2p1:State>
        <d2p1:Gateway gatewayType="NONE">
          <d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
            <d2p1:Response>4U5T-14G381-AN</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
            <d2p1:Response>315535542d3134473432312d424145000000000000000000315535542d3134473432312d424245000000000000000000315535542d3134473432312d424345000000000000000000315535542d3134473432312d424445000000000000000000315535542d3134473432312d424545000000000000000000315535542d3134473432312d424645000000000000000000315535542d3134473432312d424745000000000000000000315535542d3134473432312d424845000000000000000000315535542d3134473432312d424a45000000000000000000315535542d3134473635382d414400000000000000000000345535542d3134473339312d414a00000000000000000000345535542d3134473432322d424143000000000000000000345535542d3134473432322d424243000000000000000000345535542d3134473432322d424343000000000000000000345535542d3134473432322d424443000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
            <d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
            <d2p1:Response>53c92c0f</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
            <d2p1:Response>b12e88ba</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
            <d2p1:Response>0a6a05da50027c0640c2</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
            <d2p1:Response>554b0b0ac08a0890a8b84e04</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
            <d2p1:Response>0000010000</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
            <d2p1:Response>00001d82010101</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
            <d2p1:Response>190819082653</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
            <d2p1:Response>80</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
            <d2p1:Response>0b0533000000006428000056565f0061</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
            <d2p1:Response>DS-1U5T-14G371-DA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
            <d2p1:Response>GU5T-14G380-FE</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
            <d2p1:Response>KU5T-14G371-GJA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
            <d2p1:Response>1U5T-14G375-HA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
            <d2p1:Response>NY9101C5</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
            <d2p1:Response>Blank</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
            <d2p1:Response>03</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
            <d2p1:Response>1U5T-14G374-DA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
            <d2p1:Response></d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
            <d2p1:Response>90:9a:77:d2:d2:06</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
            <d2p1:Response>90:9a:77:d2:d2:07</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
        </d2p1:Gateway>
      </d2p1:State>
    </d2p1:ECUAcronym>
    <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
    <d2p1:AdditionalAttributes logGeneratedDateTime="2014-01-01T00:17:52+00:00" RAM="1094377472" vmcuVersion="Vector_VMCU_02.02.20">
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.1G" available="20M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.6G" available="26M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.3G" available="11M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.5G" available="5.1M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.2G" available="17M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.4G" available="23M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="31M" available="708K"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.1G" available="30M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.6G" available="15M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="4.3G" available="56M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="4.4G" available="13M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="4.0G" available="12M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="3.3G" available="23M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="1.9G" available="91M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="870M"/>
      <d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="505M"/>
      <d2p1:PartitionHealth type="/fs/mp/resources" total="91M" available="260K"/>
      <d2p1:PartitionHealth type="/fs/images/" total="54G" available="14G"/>
      <d2p1:InstallationLog/>
      <d2p1:SyncData>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</d2p1:SyncData>
    </d2p1:AdditionalAttributes>
  </p:Node>
</p:OTAModuleSnapShot>

AzureMilk · 22 April 2023 00:45

You have an OBDLink cable… can Forscan see the APIM? Are there any codes?

Yousit · 22 April 2023 01:03

I am able to see the APIM in FORScan, I can bring up the AsBuilt configuration and it loads as expected. I do have a previous DTC relating to the APIM however I’m assuming it came up during the hardware swap:

Code: U0253 - Lost Communication With Accessory Protocol Interface Module

Status (-2C):
 - DTC Maturing - Intermittent at Time of Request
 - Malfunction Indicator Lamp is Off for this DTC

Module: Instrument Panel Control Module

F150Chief · 22 April 2023 05:29

The LVDS cable is in place? The short one from the APIM to the screen…
Did the APIM come with the screen or did you buy it separately. If you purchased a new version screen with an older APIM this could be an issue.
Please post the part numbers of the APIM and screen.

You will need to likely adjust the clock master in the APIM asbuilt for the 2014 Edge.
Ford Master Clock.pdf (298.8 KB)

Yousit · 22 April 2023 05:42

The LVDS cable is in place? The short one from the APIM to the screen…

LVDS cable is completely seated in the connectors on both sides.

Did the APIM come with the screen or did you buy it separately. If you purchased a new version screen with an older APIM this could be an issue.

Separetly, the APIM is KU5T-14G371-GJA (MY19), screen is GA1T-18B955-SA (not sure of the exact model year but should be from a 16-18 Lincoln MKX I believe), basically the screen should be older than the APIM- not the other way around.

bill32399 · 22 April 2023 05:43

It’s older, 1st Gen Sync 3. This is from a 2016 Lincoln.

F150Chief · 22 April 2023 19:36

The APIM is from a 2019 Fiesta Mk8:
KU5T‑14G371‑GJA, 64GB, WITH NAV

Screen is 2016 Lincoln MKX
GA1T-18B955-SA

The screen age in relation to the APIM does not matter other than it is Not a MY20+ connected to this APIM. I think you might want to try another screen since the backlight does not even come up.

Yousit · 22 April 2023 19:42

I figured that was going to be the case.
I do have another LVDS cable I’m getting today to try just in case. If that doesn’t fix it, I’ll be back with an update once I get my hands on a new screen

Thanks for the quick responses guys!

bill32399 · 22 April 2023 21:56

I have an L series APIM connected to a J series(2018) FCIM and it works fine for me. So like F150Chief said you can’t have the newer monitor with the old APIM but you can go the other way.

Yousit · 22 April 2023 22:18

Great news! It was actually just a shoddy LVDS cable and I’m updating it to the latest software and maps now

F150Chief · 25 April 2023 22:19

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