Sync 2 to Sync 3 Upgrade Issues with Climate Control/Voice Assistance

benespo30 · 4 December 2022 23:51

Hi everyone!
I just did a sync 2 to sync 3 upgrade in my 2015 Ford Explorer XLT with a unit that came out of a 2017 Ford Explorer. The old sync 2 module is equipped with navigation and so is the sync 3 module. Everything went well except a couple minor issues. For whatever reason none of the climate controls on screen are working, neither is my voice assistant (clicking button on the wheel), or the radio presets. When I click a radio preset, it just doesn’t tune to that channel. Though direct tuning, and tuning from the button panel along with the head cluster works. I’d like to note that I don’t have a upgraded USB hub installed yet that is compatible with sync 3, as I consistently get the incompatible USB message after starting the car. Is this what is causing the issues?

I’ve attached my AsBuilt data below from both the Sync 2 and Sync 3 modules. Thanks!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM Replacement

Old SYNC Version: 2.0.16074

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 2.0.16074
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 57.3GB
FileSystem: NTFS
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[12/4/2022 12:54:47 AM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: 2.21 (2021) - NA 
[12/4/2022 12:54:47 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[12/4/2022 12:54:47 AM] MY20 Protection: Auto-Detect 
[12/4/2022 12:54:47 AM] Formatting USB drive
[12/4/2022 12:54:47 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/4/2022 12:54:55 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/4/2022 12:54:55 AM] Downloading: 1u5t-14g386-cb.tar.gz
[12/4/2022 12:54:59 AM] Validating: 1u5t-14g386-cb.tar.gz 
[12/4/2022 12:54:59 AM] Downloaded: 1u5t-14g386-cb.tar.gz 
[12/4/2022 12:54:59 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 12:54:59 AM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[12/4/2022 12:56:22 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 12:56:23 AM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 12:56:23 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 12:56:23 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[12/4/2022 1:00:03 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 1:00:04 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 1:00:04 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 1:00:04 AM] Downloading: NU5T-14G381-AB_1665525837000.TAR.GZ
[12/4/2022 1:03:58 AM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 1:04:02 AM] Downloaded: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 1:04:02 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 1:04:02 AM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[12/4/2022 1:07:38 AM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 1:07:46 AM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 1:07:46 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 1:07:46 AM] Downloading: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[12/4/2022 1:09:47 AM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 1:09:48 AM] Downloaded: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 1:09:48 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 1:09:48 AM] Downloading: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[12/4/2022 1:13:41 AM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 1:13:43 AM] Downloaded: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 1:13:43 AM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 1:13:43 AM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[12/4/2022 1:21:41 AM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 1:21:47 AM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 1:21:47 AM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 1:21:47 AM] Downloading: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[12/4/2022 1:27:01 AM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 1:27:07 AM] Downloaded: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 1:27:07 AM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 1:27:07 AM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[12/4/2022 1:34:04 AM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 1:34:09 AM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 1:34:09 AM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 1:34:09 AM] Downloading: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[12/4/2022 1:37:42 AM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 1:37:44 AM] Downloaded: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 1:37:44 AM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 1:37:44 AM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[12/4/2022 1:43:52 AM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 1:43:56 AM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 1:43:56 AM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 1:43:56 AM] Downloading: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[12/4/2022 1:49:46 AM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 1:49:52 AM] Downloaded: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 1:49:52 AM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 1:49:52 AM] Downloading: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[12/4/2022 1:56:27 AM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 1:56:33 AM] Downloaded: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 1:56:33 AM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 1:56:33 AM] Downloading: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[12/4/2022 2:01:16 AM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 2:01:24 AM] Downloaded: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 2:01:24 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:01:24 AM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[12/4/2022 2:05:43 AM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:05:49 AM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:05:49 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:05:49 AM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[12/4/2022 2:05:49 AM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:05:49 AM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:05:49 AM] Preparing USB drive
[12/4/2022 2:05:49 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/4/2022 2:05:49 AM] Copying: 1u5t-14g386-cb.tar.gz 
[12/4/2022 2:05:49 AM] Validating: 1u5t-14g386-cb.tar.gz 
[12/4/2022 2:05:49 AM] Copied: 1u5t-14g386-cb.tar.gz 
[12/4/2022 2:05:49 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 2:05:49 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 2:05:58 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 2:06:01 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/4/2022 2:06:01 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 2:06:01 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 2:06:14 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 2:06:19 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/4/2022 2:06:19 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 2:06:19 AM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 2:06:54 AM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 2:07:02 AM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/4/2022 2:07:02 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 2:07:02 AM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 2:07:56 AM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 2:08:05 AM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/4/2022 2:08:05 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 2:08:05 AM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 2:08:32 AM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 2:08:36 AM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/4/2022 2:08:36 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 2:08:36 AM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 2:09:15 AM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 2:09:21 AM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/4/2022 2:09:21 AM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 2:09:21 AM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 2:10:28 AM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 2:10:38 AM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/4/2022 2:10:38 AM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 2:10:38 AM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 2:11:31 AM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 2:11:39 AM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/4/2022 2:11:39 AM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 2:11:39 AM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 2:12:37 AM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 2:12:46 AM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/4/2022 2:12:46 AM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 2:12:46 AM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 2:13:22 AM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 2:13:27 AM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/4/2022 2:13:27 AM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 2:13:27 AM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 2:14:23 AM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 2:14:32 AM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/4/2022 2:14:32 AM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 2:14:32 AM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 2:15:29 AM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 2:15:38 AM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/4/2022 2:15:38 AM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 2:15:38 AM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 2:16:46 AM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 2:16:58 AM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/4/2022 2:16:58 AM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 2:16:58 AM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 2:17:51 AM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 2:18:00 AM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/4/2022 2:18:00 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:18:00 AM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:19:00 AM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:19:08 AM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/4/2022 2:19:08 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:19:08 AM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:19:08 AM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:19:08 AM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/4/2022 2:19:08 AM] Generating reformat.lst
[12/4/2022 2:19:08 AM] Generating autoinstall.lst
[12/4/2022 2:19:08 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

AsBuilt Data from old Sync 2 Module

Sync 2 Pre-Upgrade.abt (196 Bytes)

AsBuilt Data from Sync 3 module

Sync 3 AsBuilt Pre-Prog.abt (349 Bytes)

Also, when I set the climate strategy field to Europe, it starts working, except none of the buttons toggle neither does the temperature actually appear. When I increase the fan speed on screen the heat starts to come out like normal, but I can’t even see what fan speed I’m on.

bill32399 · 5 December 2022 03:46

I don’t have time to look through your AB settings on your Sync 3 module, but I can tell you all the problems your having are because of settings. If F1150Chief does not tell you what changes to make I can give you my AB settings when I have time.

The USB message will stop once you upgrade the USB hub.

F150Chief · 5 December 2022 05:18

@bill32399
Post your asbuilt, it will be more complete. Thanks.

benespo30 · 5 December 2022 19:27

I understand! Thanks for your input. I figured it was due to settings. I just couldn’t figure out which ones were causing the issues.

benespo30 · 5 December 2022 19:32

Thanks for your help as well.

bill32399 · 5 December 2022 22:06

I’ll try to get those APIM AB settings tonight. Very busy at work and all I usually wanna do is goto bed.

benespo30 · 5 December 2022 22:12

Of course, whenever you have time much appreciated. Thanks again.

benespo30 · 7 December 2022 19:39

My time also isn’t working. If I turn the radio on with the car off it works, but not when the car is running. You can click on the time and it’ll bring up the time configuration menu (shows the correct time), but not from the home screen. It just displays as —:—. Is this just another AsBuilt setting?

F150Chief · 7 December 2022 20:51

Yes.

benespo30 · 7 December 2022 22:27

Gotcha ok. I’m assuming @bill32399 also has a 2015 Explorer?

F150Chief · 7 December 2022 23:19

Yep.

benespo30 · 9 December 2022 19:10

I was able to fix the climate controls completely using an AsBuilt file from someone in the Discord server with a 2014 Explorer! I’ve also gotten back voice control and the seek button on the steering wheel.

bill32399 · 12 December 2022 04:42

So sorry man, I have been working nights everyday this whole week, 6 nights in a row so far. Sounds like you got it fixed though. 2014 should be the same as 15 settings wise. I think even the Calibrations are the same.

benespo30 · 12 December 2022 17:06

No problem! Yeah it was basically the same. I only tweaked a few minor things and it fixed my climate page completely.

F150Chief · 19 December 2022 17:07

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