Sync 3.0 19205 to Sync 3.4

What is your SYNC Region?Europa

What was your Old SYNC Version? Sync 3.0.19205

What is your current SYNC Version? Sync 3.4.21098

What version of Syn3 Updater are you using?2.10.1.0

Do you have Navigation? F8

Have you read the documentation at Syn3 Updater Documentation - CyanLabs ? not completely

Do you have a error message, if so what is it?no


Please paste your log output or provide the URL to your log file below
(Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)
CYANLABS - SYN3 UPDATER - V2.10.1.0
Branch: Stable
Operating System: Microsoft Windows 7 Home Premium ()

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Enabled

DESTINATION DETAILS
Mode: Drive
Model: USB Disk 3.0 USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
APPS=5U5T-14G381-ES_1619042260000.TAR.GZ
MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.1.0 Stable - reformat Mode - Sync 3.4.21098 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (19)
1u5t-14g386-cb.tar.gz (8,5MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G391-AN_1615393794000.TAR.GZ (1,5GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)
1U5T-14G421-BGH_1615430797000.TAR.GZ (2GB)
1U5T-14G421-BBH_1615430406000.TAR.GZ (473,7MB)
1U5T-14G421-BJH_1615431074000.TAR.GZ (23,9MB)
1U5T-14G421-BHH_1615430859000.TAR.GZ (2,6GB)
1U5T-14G421-BFH_1615432204000.TAR.GZ (2,4GB)
1U5T-14G421-BEH_1615430614000.TAR.GZ (1,6GB)
1U5T-14G421-BDH_1615430533000.TAR.GZ (1,1GB)
1U5T-14G421-BCH_1615430471000.TAR.GZ (1,7GB)
1U5T-14G421-BAH_1615430310000.TAR.GZ (2,2GB)
1U5T-14G424-BK_1616682400000.TAR.GZ (1,7KB)
4U5T-14G422-BDF_1615431510000.TAR.GZ (2GB)
4U5T-14G422-BCF_1615431448000.TAR.GZ (1,6GB)
4U5T-14G422-BBF_1615431222000.TAR.GZ (2,2GB)
4U5T-14G422-BAF_1615431156000.TAR.GZ (2,3GB)

LOG
[2021.07.28. 22:06:39] Selected Region: EU - Release: Sync 3.4.21098 - Map Version: F10 (2020) - EU (03 2021)
[2021.07.28. 22:06:39] Install Mode: Auto-Detect (reformat) Forced: False
[2021.07.28. 22:06:39] MY20 Protection: Enabled
[2021.07.28. 22:06:39] Formatting USB drive
[2021.07.28. 22:06:39] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2021.07.28. 22:06:46] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2021.07.28. 22:06:47] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[2021.07.28. 22:06:47] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ
[2021.07.28. 22:06:47] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download)
[2021.07.28. 22:06:47] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2021.07.28. 22:06:50] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download)
[2021.07.28. 22:06:50] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ
[2021.07.28. 22:06:57] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download)
[2021.07.28. 22:06:57] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[2021.07.28. 22:07:00] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:00] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ
[2021.07.28. 22:07:09] Validated: 1U5T-14G421-BGH_1615430797000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:09] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ
[2021.07.28. 22:07:11] Validated: 1U5T-14G421-BBH_1615430406000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:11] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ
[2021.07.28. 22:07:11] Validated: 1U5T-14G421-BJH_1615431074000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:11] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ
[2021.07.28. 22:07:22] Validated: 1U5T-14G421-BHH_1615430859000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:22] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ
[2021.07.28. 22:07:33] Validated: 1U5T-14G421-BFH_1615432204000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:33] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ
[2021.07.28. 22:07:40] Validated: 1U5T-14G421-BEH_1615430614000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:40] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ
[2021.07.28. 22:07:45] Validated: 1U5T-14G421-BDH_1615430533000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:45] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ
[2021.07.28. 22:07:52] Validated: 1U5T-14G421-BCH_1615430471000.TAR.GZ (Skipping Download)
[2021.07.28. 22:07:52] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[2021.07.28. 22:08:02] Validated: 1U5T-14G421-BAH_1615430310000.TAR.GZ (Skipping Download)
[2021.07.28. 22:08:02] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ
[2021.07.28. 22:08:02] Validated: 1U5T-14G424-BK_1616682400000.TAR.GZ (Skipping Download)
[2021.07.28. 22:08:02] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[2021.07.28. 22:08:10] Validated: 4U5T-14G422-BDF_1615431510000.TAR.GZ (Skipping Download)
[2021.07.28. 22:08:10] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[2021.07.28. 22:08:17] Validated: 4U5T-14G422-BCF_1615431448000.TAR.GZ (Skipping Download)
[2021.07.28. 22:08:17] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[2021.07.28. 22:08:26] Validated: 4U5T-14G422-BBF_1615431222000.TAR.GZ (Skipping Download)
[2021.07.28. 22:08:26] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[2021.07.28. 22:08:36] Validated: 4U5T-14G422-BAF_1615431156000.TAR.GZ (Skipping Download)
[2021.07.28. 22:08:36] Preparing USB drive
[2021.07.28. 22:08:36] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2021.07.28. 22:08:36] Copying: 1u5t-14g386-cb.tar.gz
[2021.07.28. 22:08:36] Validating: 1u5t-14g386-cb.tar.gz
[2021.07.28. 22:08:36] Copied: 1u5t-14g386-cb.tar.gz
[2021.07.28. 22:08:36] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ
[2021.07.28. 22:08:36] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ
[2021.07.28. 22:08:37] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ
[2021.07.28. 22:08:38] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ
[2021.07.28. 22:08:38] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2021.07.28. 22:08:38] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2021.07.28. 22:09:04] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2021.07.28. 22:09:07] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2021.07.28. 22:09:07] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ
[2021.07.28. 22:09:07] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ
[2021.07.28. 22:11:18] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ
[2021.07.28. 22:11:24] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ
[2021.07.28. 22:11:24] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[2021.07.28. 22:11:24] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[2021.07.28. 22:14:11] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[2021.07.28. 22:14:15] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[2021.07.28. 22:14:15] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ
[2021.07.28. 22:14:15] Copying: 1U5T-14G421-BGH_1615430797000.TAR.GZ
[2021.07.28. 22:15:30] Validating: 1U5T-14G421-BGH_1615430797000.TAR.GZ
[2021.07.28. 22:15:38] Copied: 1U5T-14G421-BGH_1615430797000.TAR.GZ
[2021.07.28. 22:15:38] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ
[2021.07.28. 22:15:38] Copying: 1U5T-14G421-BBH_1615430406000.TAR.GZ
[2021.07.28. 22:15:59] Validating: 1U5T-14G421-BBH_1615430406000.TAR.GZ
[2021.07.28. 22:16:01] Copied: 1U5T-14G421-BBH_1615430406000.TAR.GZ
[2021.07.28. 22:16:01] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ
[2021.07.28. 22:16:01] Copying: 1U5T-14G421-BJH_1615431074000.TAR.GZ
[2021.07.28. 22:16:02] Validating: 1U5T-14G421-BJH_1615431074000.TAR.GZ
[2021.07.28. 22:16:02] Copied: 1U5T-14G421-BJH_1615431074000.TAR.GZ
[2021.07.28. 22:16:02] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ
[2021.07.28. 22:16:02] Copying: 1U5T-14G421-BHH_1615430859000.TAR.GZ
[2021.07.28. 22:17:51] Validating: 1U5T-14G421-BHH_1615430859000.TAR.GZ
[2021.07.28. 22:18:02] Copied: 1U5T-14G421-BHH_1615430859000.TAR.GZ
[2021.07.28. 22:18:02] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ
[2021.07.28. 22:18:02] Copying: 1U5T-14G421-BFH_1615432204000.TAR.GZ
[2021.07.28. 22:19:42] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ
[2021.07.28. 22:19:51] Copied: 1U5T-14G421-BFH_1615432204000.TAR.GZ
[2021.07.28. 22:19:51] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ
[2021.07.28. 22:19:51] Copying: 1U5T-14G421-BEH_1615430614000.TAR.GZ
[2021.07.28. 22:20:56] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ
[2021.07.28. 22:21:03] Copied: 1U5T-14G421-BEH_1615430614000.TAR.GZ
[2021.07.28. 22:21:03] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ
[2021.07.28. 22:21:03] Copying: 1U5T-14G421-BDH_1615430533000.TAR.GZ
[2021.07.28. 22:21:49] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ
[2021.07.28. 22:21:54] Copied: 1U5T-14G421-BDH_1615430533000.TAR.GZ
[2021.07.28. 22:21:54] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ
[2021.07.28. 22:21:54] Copying: 1U5T-14G421-BCH_1615430471000.TAR.GZ
[2021.07.28. 22:23:00] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ
[2021.07.28. 22:23:07] Copied: 1U5T-14G421-BCH_1615430471000.TAR.GZ
[2021.07.28. 22:23:07] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[2021.07.28. 22:23:07] Copying: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[2021.07.28. 22:24:37] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[2021.07.28. 22:24:46] Copied: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[2021.07.28. 22:24:46] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ
[2021.07.28. 22:24:46] Copying: 1U5T-14G424-BK_1616682400000.TAR.GZ
[2021.07.28. 22:24:46] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ
[2021.07.28. 22:24:46] Copied: 1U5T-14G424-BK_1616682400000.TAR.GZ
[2021.07.28. 22:24:46] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[2021.07.28. 22:24:46] Copying: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[2021.07.28. 22:26:18] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[2021.07.28. 22:26:27] Copied: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[2021.07.28. 22:26:27] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[2021.07.28. 22:26:27] Copying: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[2021.07.28. 22:27:38] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[2021.07.28. 22:27:45] Copied: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[2021.07.28. 22:27:45] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[2021.07.28. 22:27:45] Copying: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[2021.07.28. 22:29:20] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[2021.07.28. 22:29:29] Copied: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[2021.07.28. 22:29:29] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[2021.07.28. 22:29:29] Copying: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[2021.07.28. 22:31:01] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[2021.07.28. 22:31:11] Copied: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[2021.07.28. 22:31:11] Generating reformat.lst
[2021.07.28. 22:31:11] Generating autoinstall.lst
[2021.07.28. 22:31:11] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

I tried to refresh, but the screen, no picture, no sound went dark
I restarted the car, but the same neither picture nor sound.
Please help.

Best regard:Attila

:thinking: is this a bug?


Any way likely you had some non default theme set on your SYNC 3.0, reset your theme to Ford MY20 in ForScan and see if the picture returns

1 Like

Were you using the blue Ford GT theme on the old system? Do you get the Ford oval on startup?

Ford Kuga factory theme. Sync does not start

Your profile says it was a 2019 Kuga.
Did it came with 3.0 from the factory?
Has it been serviced a new APIM or screen?

Yes, Ford Kuga 2019

  1. No, but there was an automation replacement and 3.0 was installed

What do you mean by this?

Sync unit was an exchange, in service

I’m sure this is a language barrier thing, but please from now on, try to explain things a bit better. I feel we are pulling data from you; the more detail and context you give us, the easier the troubleshooting will be. Keep in mind we do not know anything about you or your car, only what you tell us.

Now, back to your case: if I read “unit was an exchange”, that tells me that for some reason the original unit was swapped for a different, possibly newer one.

The symptom you are describing (black screen after reformat) is very common on MY20 cars / components, since the reformat tool does not support MY20 or later components.

If that’s the case, there’s not much you can do actually, since your unit may be bricked for good.

Do you have a part number of the unit they installed?.

1 Like

I’m Hungarian, I speak a little English. I agree with what has been described
Where to find part number?
I know the sync serial number and gracenote version

2 Likes

The model of the APIM is not related to Sync3.
There are 2 ways to figure it out:

  • By reading the sticker that the unit has, which requires physical access to the unit
  • By running the interrogator log, but you need a working unit for that to work

What you could try is to unplug the battery for 30 minutes and then try booting it up to see if anything is displayed on the screen (no USB).

Speaking of USB, are the USB ports illuminated? If so, do they do anything when you try to boot the unit?

1 Like

Does not work with usb.
Did not restart after the battery was turned off

I agree, the screen was likely replaced with a MY20 screen.

what is the solution so i can recover?

If the unit is MY20 or later (which seems to be the case, since it had stock theme), there’s no solution other than replacing the unit.

If the car is under warrant, you could try just playing dumb and say the unit just die, do not mention you tried to upgrade it.

Dealers do not really fix things, if they can’t figure things out they will just swap the unit for a new one.

Is there no other solution but replacement?

Auron on our discord server had said
but one thing they can try is polling the module with forscan if the module is detected and strategy and calibration are there, well, something weird happened during the reformat package installation. Instead, if strategy and calibration are not deteted… well my friend was right. And in that case you can fix it by reflashing the calibration and the strategy with forscan (which is exactly what i did to my friend apim)

1 Like

For average end user as most of us are, there’s no other solution if it’s bricked.

For advanced “users” with specialized hardware, there’s light at the end of the tunnel. But that requires physical access to the unit.

Is the car under warranty?
Do you have forscan and a compatible interface?

1.yes, under warranty
2. No

Try the warranty, just play dumb and say it died… You turned the car on, and it was like that, and you know nothing about anything…

1 Like