Sync 3.0 to 3.4 update, no navigation

Hello, I have a Ford Focus RS 2017, I updated the SYNC 3.0 version using Syn3Updater, everything went well, the update was loaded correctly, however, the navigation has not been operational, “Navigation Failed” The navigation does not work correctly. Contact dealer for repair.

It should be noted that we are changing the navigation version from NA to South America (Chile), can you please help us or guide us what could be the problem? I share the record.

SYNC Region: North America & Canada

Navigation Variant: Yes

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.21194

Do you have a error message, if so what is it?
“Navigation Failed” The navigation does not work correctly. Contact dealer for repair.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.80

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

Version: 3.0.19205
Region: ANZ
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: TS-RDF5A Transcend USB Device
FileSystem: exFAT
Partition Type: MBR


; CyanLabs Syn3Updater Stable - reformat  Mode - Sync 3.4.21194 ANZ

Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G423-DC_1615429585000.TAR.GZ (896MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847,2MB)
5U5T-14G391-DP_1626960105000.TAR.GZ (1GB)
4U5T-14G422-DG_1615429764000.TAR.GZ (1,5GB)
4U5T-14G421-DAF_1615429515000.TAR.GZ (4,6GB)
4U5T-14G424-DAF_1616778205000.TAR.GZ (1,6KB)

[09-03-2022 11:49:04] Selected Region: ANZ - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - ANZ, SA and TW 
[09-03-2022 11:49:04] Install Mode: Auto-Detect (reformat) Forced: False 
[09-03-2022 11:49:04] MY20 Protection: Auto-Detect 
[09-03-2022 11:49:04] Formatting USB drive
[09-03-2022 11:49:04] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[09-03-2022 11:49:11] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:49:11] Downloading: 1u5t-14g386-cb.tar.gz
[09-03-2022 11:49:15] Validating: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:49:15] Downloaded: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:49:15] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:49:15] Downloading: 4U5T-14G423-DC_1615429585000.TAR.GZ
[09-03-2022 11:50:04] Validating: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:50:09] Downloaded: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:50:09] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 11:50:09] Downloading: 5U5T-14G381-ET_1627475308000.TAR.GZ
[09-03-2022 11:50:57] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 11:51:01] Downloaded: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 11:51:01] Checking Existing File: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 11:51:01] Downloading: 5U5T-14G391-DP_1626960105000.TAR.GZ
[09-03-2022 11:51:59] Validating: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 11:52:05] Downloaded: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 11:52:05] Checking Existing File: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 11:52:05] Downloading: 4U5T-14G422-DG_1615429764000.TAR.GZ
[09-03-2022 11:53:34] Validating: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 11:53:43] Downloaded: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 11:53:43] Checking Existing File: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 11:53:43] Downloading: 4U5T-14G421-DAF_1615429515000.TAR.GZ
[09-03-2022 11:57:54] Validating: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 11:58:21] Downloaded: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 11:58:21] Checking Existing File: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 11:58:21] Downloading: 4U5T-14G424-DAF_1616778205000.TAR.GZ
[09-03-2022 11:58:21] Validating: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 11:58:21] Downloaded: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 11:58:21] Preparing USB drive
[09-03-2022 11:58:21] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:58:21] Copying: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:58:22] Validating: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:58:22] Copied: 1u5t-14g386-cb.tar.gz 
[09-03-2022 11:58:22] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:58:22] Copying: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:59:01] Validating: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:59:14] Copied: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[09-03-2022 11:59:14] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 11:59:14] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 11:59:52] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 12:00:02] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09-03-2022 12:00:02] Checking Existing File: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 12:00:02] Copying: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 12:00:50] Validating: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 12:01:04] Copied: 5U5T-14G391-DP_1626960105000.TAR.GZ 
[09-03-2022 12:01:04] Checking Existing File: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 12:01:04] Copying: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 12:02:12] Validating: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 12:02:33] Copied: 4U5T-14G422-DG_1615429764000.TAR.GZ 
[09-03-2022 12:02:33] Checking Existing File: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 12:02:33] Copying: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 12:05:58] Validating: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 12:06:51] Copied: 4U5T-14G421-DAF_1615429515000.TAR.GZ 
[09-03-2022 12:06:51] Checking Existing File: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 12:06:51] Copying: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 12:06:51] Validating: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 12:06:51] Copied: 4U5T-14G424-DAF_1616778205000.TAR.GZ 
[09-03-2022 12:06:51] Generating reformat.lst
[09-03-2022 12:06:51] Generating autoinstall.lst

CyanLabs does not support changing region, however you will need to tweak asbuilt entries to be the correct navigation type and region.

Thank you CyanLabs for accommodating my request.

When you mention adjust, is it via Fordscan APIM or parameters in Sync Updater?

This tutorial is for ROW, but it’s the same procedure for South America. You only need to look at the Region Programming part. Your system is Telenav, so you don’t need to do anything about that entry.
Tutorial: Installation of ROW (NNG) Maps on NA 32GB Sync 3 APIM - Ford / Guides & Info - CyanLabs Official Community

Thank you very much!
I will review the tutorial and comment on the result.

Mention that the setting defaults to “Enable common interface”, “NAV N GO external interface” and “Telenav external interface” are available

we must keep the default parameters (Enable common interface)

Thank you very much for your time and understanding.


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Dear, I’m still in the review. I will update this case as soon as I have news. Thanks for the help

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Hi team,

After the recommendation of @F150Chief I managed to change the navigation to SA, the only change that was pending was to modify the region, by doing this the navigation started to work perfectly. Thank you very much!

APIM Asbuilt Settings:

The country information in the APIM As Built needs to be changed:
from 7D0-02-01 5553 xxxx xxxx
to 7D0-02-01 XXXX xxxx xxxx
This setting changes the country from US to your country code.

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