Sync 3.0 UPDATE INSTL_ERR11

Hello everyone,

here I downloaded the 3.4 update for my focus st 2017. But when I run it asks me if I want to confirm the update and once I confirm I have this message displayed: INSTL_ERR11 I tried to download the update without the maps but I still get the same error.

Do you have a solution?

post your log file from the usb drive.

This one ?

CYANLABS - SYN3 UPDATER - V1.0.1.1
Operating System: Microsoft Windows 10 Famille (1903)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: EU
Navigation: True
Mode: autoinstall

USB DETAILS
Model: SanDisk Ultra Luxe USB Device (Size: 57,3GB)
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater - Autoinstall Mode - Sync 3.4.20196 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 5U5T-14G381-EG_1598634070000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G381-EG_1598634070000.TAR.GZ
Item2 = ENH_DAB - 1U5T-14G658-AF_1598633324000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G658-AF_1598633324000.TAR.GZ
Item3 = VOICE - 5U5T-14G391-AM_1598633466000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G391-AM_1598633466000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = GRACENOTES - 4U5T-14G423-AB_1598633764000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-AB_1598633764000.TAR.GZ
Options = Delay,Include,Transaction

SYNCMYRIDE FILES (4)
5U5T-14G381-EG_1598634070000.TAR.GZ (848,6MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
5U5T-14G391-AM_1598633466000.TAR.GZ (1,5GB)
4U5T-14G423-AB_1598633764000.TAR.GZ (684,9MB)

LOG
INFO: Starting process (Sync 3.4.20196 - EU - Keep Existing Maps)
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating autoinstall autoinstall.lst
INFO: Copying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Copying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Copying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Copying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: PROCESS COMPLETE!

I was just pointed out in the installer app - your current “configuration” details need to have the existing version of sync you are upgrading from.
:man_shrugging:t2:

I’ve changed the configuration to the current version of Sync 3.

Currently trying to “Re download” the files to USB and will retry to update tomorrow on the way to work.

so what should i do? you want a picture of my version?

I have this one now

In the sync downloader software / app - Click the configuration button Existing sync version (from your image posted) should be 3.0.19205 - once that is changed - try the download again.

Configuration button - circled in red;

Ok Nice. Sorry :frowning:

I look tonight

This is all documented guides, please read the documentation.

Click documentation on the left

How’d you go? Did everything successfully update?

Yes, it’s ok.

it was the original version number to correct.

Thank you very much