Sync 3.3.20204 to 3.4.23188 update failed BLACK SCREEN

Uncle_Cletus · 16 March 2024 02:06

Tried to update my 2018 Ford F-250 (Gas) from Sync 3.3.2024 to 3.4.23188. I was doing this update because I got a new usb module that had USB-C connector and the connector instructions said I had to have Sync 3.4. I downloaded the driver package fine to a USB stuck it in the truck and the screen said update in progress, then said to remove USB (which the instructions said not to) and the screen has gone black since. tried removing the fuse, no luck. Tried disconnecting the battery for 30 min., no luck. Backup camera doesnt even work. I have seen some other similar posts on here and tried clikcing on the links posted for recovery but the links no longer work.

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.3.20204

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Just a black screen

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: MUSHKIN MKNUFDVS8GB USB Device
Size: 7.4GB
FileSystem: NTFS
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[3/15/2024 5:54:13 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[3/15/2024 5:54:13 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[3/15/2024 5:54:13 PM] MY20 Protection: Auto-Detect 
[3/15/2024 5:54:13 PM] Formatting USB drive
[3/15/2024 5:54:13 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/15/2024 5:54:21 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:54:21 PM] Downloading: 1u5t-14g386-cb.tar.gz
[3/15/2024 5:54:24 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:54:24 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:54:24 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:54:24 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[3/15/2024 5:54:24 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:54:24 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:54:24 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:54:24 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[3/15/2024 5:54:46 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:54:46 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:54:46 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:54:46 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[3/15/2024 5:55:10 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:55:12 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:55:12 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:55:12 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[3/15/2024 5:55:44 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:55:46 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:55:46 PM] Preparing USB drive
[3/15/2024 5:55:46 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:55:46 PM] Copying: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:55:46 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:55:46 PM] Copied: 1u5t-14g386-cb.tar.gz 
[3/15/2024 5:55:46 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:55:46 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:55:47 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:55:47 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/15/2024 5:55:47 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:55:47 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:56:22 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:56:23 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/15/2024 5:56:23 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:56:23 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:57:15 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:57:17 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/15/2024 5:57:17 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:57:17 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:58:46 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:58:48 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/15/2024 5:58:48 PM] Generating reformat.lst
[3/15/2024 5:58:48 PM] Generating autoinstall.lst
[3/15/2024 5:58:48 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

bill32399 · 16 March 2024 02:13

I suspect you bought a Chinese clone USB module. Fords don’t come with those instructions as you don’t have to have 3.4.23188.

SaNdMaN · 16 March 2024 02:19

Are you the first owner of the car? If so, has the APIM ever been serviced?.

From what you are describing, it’s almost as if you reformated a MY20 unit .

If you want confirmation, you need to unmount the unit and check the sticker on its back.

Uncle_Cletus · 16 March 2024 02:26

No I am not the first owner, but I purchased it in 2020 as a 2018 model so I when I formatted the USB for update I selected the pre 2020 option. What am I looking for on the back of the unit?

Uncle_Cletus · 16 March 2024 02:26

Hey Bill thanks for the quick follow up! You may be right but I didn’t replace the USB module before updating. The instructions sent me straight to Cyan labs to update before changing out the module. Tried to update the Sync version before changing and I still have a black screen of death. This creates bigger questions in my head though as maybe I need to change out the module first and see if it works? It definitely wasn’t an OEM module but it had upwards of 5k reviews so I thought it was good. The writing on it definitely makes me think it’s Chinese though

Uncle_Cletus · 16 March 2024 02:33

Bill here’s the link to what I bought. But regardless I didn’t switch out the module yet. My old module had two typical USB ports and the new one has 1 typical USB port and 1 USB -C port

https://a.co/d/2d78bo1

SaNdMaN · 16 March 2024 02:35

The sticker, take a photo of it and share it with us.

Uncle_Cletus · 16 March 2024 02:50

Ok I’ll do that. But before I do what is the outcome if it’s actually a 20+ model?

SaNdMaN · 16 March 2024 02:58

If it’s a MY20 model then it’s bricked and you will need to either replace it or have it recovered. Both options will require $$$.

Uncle_Cletus · 16 March 2024 03:07

Is it worth it to try this process? If so the instructions dont make total sense:

1.) In the root of the usb, place the reformat.lst file. What does this mean and how do i do it? Do I just create a text file?

2.) Step 2 a seems to contradict, create the file place it in the root folder but then also create another “SyncMyRide” folder and place the same file in it? or does the root file point to the newly made “SyncMyRide” folder file?

SaNdMaN · 16 March 2024 03:08

Not really, I would like to see the sticker first.

F150Chief · 16 March 2024 03:26

The USB module is not the issue here, does not matter. The issue is whether or not you reformatted a MY20+ APIM. Since you are not the original owner of the vehicle, you will need to determine if the APIM was ever replaced. This could be the whole problem if it was replaced with a Ford Service replacement as those are MY20+ units.

You will need to determine if the unit is original or a replacement. If you want you can post your VIN or PM me the VIN and we can see if the unit was ever replaced under warranty.

Uncle_Cletus · 16 March 2024 04:44

Ok here’s the stick on the APIM

MFG date says 2021 wat now?!

SaNdMaN So it looks like a tried to update a post 20+ model with pre 20 software…. I assumed this was correct due to the year of my truck (2018). Now that I know this what are my options?

SaNdMaN · 16 March 2024 12:49

Your APIM is MY20, it’s a replacement unit… the previous owner did something with it, maybe the original one had issues and got replaced, who knows.

Just a comment that may be helpful in the future to you and to others: Syn3updater would had prevented this if you selected that you were not sure about the unit. Syn3updater would had made you run an interrogator log and identified the unit as MY20 since that unit is already flagged as MY20 in our HW DB:

As said before, the unit is dead. These are your options:

If you have all the required hardware and knowledge, you can recover it by following this procedure: GitHub - bigunclemax/sync3flash: Ford Sync 3 reformat flash tool
Have someone else repair it, like https://naviupgrade.com/ (since you are NA based, he’s also a forum member)
Get that APIM replaced by a new one

Uncle_Cletus · 16 March 2024 15:16

Thanks for all the info and help. This is a very active and helpful community. You know I hesitated for a second when selecting the my20 option. Wished I had done a little more research. Just tried to rush through the process. I’ll check out the links you sent and let you know which route I end up going

bill32399 · 16 March 2024 16:43

In your defense 99.9% of the time a 2018 would not have a 2020+ APIM in it.

SaNdMaN · 16 March 2024 17:20

I would have to agree with that, yes.
Not being the first owner of the vehicle played against you this time, since you could not have known the unit was replaced at some point.

Uncle_Cletus · 17 March 2024 15:30

Looked through the Linux repair option and that is just way over my head. The link you sent to get a repair sends me to a new units purchase page. Is this the guy that can repair it?

bill32399 · 17 March 2024 15:54

Yea that’s the @NaviUpgrade guy and he can fix them.

SaNdMaN · 17 March 2024 15:58

Have you checked his site?, specially → https://naviupgrade.com/shop/hardware/sync-3-apim-module-unbricking-service/