Sync 3.4.19200 update to 3.4.23188. Screen is blackout

Fasihzaidi · 26 August 2023 20:41

Hello,
I have updated the Sync from 3.4.19200 to latest 3.4.23188 in my Ford Explorer 2014. The installation took less than a minute and asked me to restart the vehicle. After restart, the screen is blackout.
Is there any way to fix the issue?

SYNC Region: ROW

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: OEM Replacement

Old SYNC Version: 3.4.19200

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.10.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.10.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.19000
Region: ROW
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Blade USB Device
Size: 117.4GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-FT_1660787787000.TAR.GZ
GRACENOTES=4U5T-14G423-FC_1615431949000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-FBK.tar.gz
MAP_LICENSE=4U5T-14G424-FBK.tar.gz


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.10.0 Stable - reformat  Mode - Sync 3.4.23188 ROW

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (7)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-FT_1660787787000.TAR.GZ (1.4GB)
4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-FBK.tar.gz (719.2MB)
4U5T-14G424-FBK.tar.gz (1.7KB)

LOG
[26/08/2023 15:02:21] Selected Region: ROW - Release: Sync 3.4.23188 - Map Version: 2021 Q4 - ROW (Middle East and North Africa) 
[26/08/2023 15:02:21] Install Mode: Auto-Detect (reformat) Forced: False 
[26/08/2023 15:02:21] MY20 Protection: Auto-Detect 
[26/08/2023 15:02:21] Formatting USB drive
[26/08/2023 15:02:21] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[26/08/2023 15:02:29] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:02:29] Downloading: 1u5t-14g386-cb.tar.gz
[26/08/2023 15:02:32] Validating: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:02:32] Downloaded: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:02:32] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:02:32] Downloading: 5U5T-14G391-FT_1660787787000.TAR.GZ
[26/08/2023 15:04:09] Validating: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:04:13] Downloaded: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:04:13] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:04:13] Downloading: 4U5T-14G423-FC_1615431949000.TAR.GZ
[26/08/2023 15:05:10] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:05:12] Downloaded: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:05:12] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:05:12] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[26/08/2023 15:05:18] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:05:18] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:05:18] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:05:18] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[26/08/2023 15:06:14] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:06:16] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:06:16] Checking Existing File: Ford_MENA21Q4.tgz 
[26/08/2023 15:06:16] Downloading: Ford_MENA21Q4.tgz
[26/08/2023 15:06:50] Validating: Ford_MENA21Q4.tgz 
[26/08/2023 15:06:52] Downloaded: Ford_MENA21Q4.tgz 
[26/08/2023 15:06:55] Extracting: Ford_MENA21Q4.tgz (This may take some time!) 
[26/08/2023 15:06:55] Added MultiPackage files to Queue
[26/08/2023 15:06:55] Preparing USB drive
[26/08/2023 15:06:55] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:06:55] Copying: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:06:56] Validating: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:06:56] Copied: 1u5t-14g386-cb.tar.gz 
[26/08/2023 15:06:56] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:06:56] Copying: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:09:33] Validating: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:09:52] Copied: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[26/08/2023 15:09:52] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:09:52] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:11:37] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:11:52] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[26/08/2023 15:11:52] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:11:52] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:11:57] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:11:57] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[26/08/2023 15:11:57] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:11:57] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:13:33] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:13:53] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[26/08/2023 15:13:53] Checking Existing File: 4U5T-14G421-FBK.tar.gz 
[26/08/2023 15:13:53] Copying: 4U5T-14G421-FBK.tar.gz 
[26/08/2023 15:15:13] Validating: 4U5T-14G421-FBK.tar.gz 
[26/08/2023 15:15:26] Copied: 4U5T-14G421-FBK.tar.gz 
[26/08/2023 15:15:26] Checking Existing File: 4U5T-14G424-FBK.tar.gz 
[26/08/2023 15:15:26] Copying: 4U5T-14G424-FBK.tar.gz 
[26/08/2023 15:15:26] Validating: 4U5T-14G424-FBK.tar.gz 
[26/08/2023 15:15:26] Copied: 4U5T-14G424-FBK.tar.gz 
[26/08/2023 15:15:26] Generating reformat.lst
[26/08/2023 15:15:26] Generating autoinstall.lst
[26/08/2023 15:15:26] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 26 August 2023 20:45

Based on this, the APIM could be a MY20 replacement unit. If so, you can’t reformat, which you did, thus killing it.

Remove the unit from the car and check for the stickers to confirm if it’s MY20 or not.

NaviUpgrade · 26 August 2023 20:47

Whoever did your Sync 2 to Sync 3 upgrade used a MY20 unit. You have bricked your unit since you didn’t research or follow any of the instructions online before updating. You’ll now need a new APIM module to replace your bricked module.

wiz043 · 27 August 2023 00:59

So you don’t know if the APIM is a MY20 replacement or an earlier unit?

If not, just in case the APIM is not a MY20 unit before you do anything else you could try the upload again.

Prior to that you could try a soft reset by starting the engine and holding the power/volume and seek forward >> buttons down at the same time for 10 seconds or so to see if it reboots before trying a new upload as this sometimes fixes a black screen.

You said that the update took less than a minute in the car and you were told to remove the stick and restart the car which obviously isn’t right and normally you ignore that first message and allow the system to reboot and continue with the update which should take 20 or 30 minutes and probably more with Nav.

Not saying it will work and your APIM might be bricked but before doing anything else try uploading again in the car to see if it picks up the update and if you get an early message to remove the USB stick from the drive leave it there til it hopefully completes the update.

You have nothing to lose and normally the update with maps is completed in 30 to 60 minutes and you usually end up with a green screen and a final message to remove the stick from the drive. It is then wise to do a sync master reset.

Please keep us posted.

CyanLabs · 27 August 2023 11:39

Rebooted in to reformat tool, reformat tool not compatible with the my20 screen or apim therefore bricked.

Fasihzaidi · 27 August 2023 14:22

This is the picture. It says 2019 if this is the date we are referring to.

Fasihzaidi · 27 August 2023 14:42

A silly question though… how to find out if it is My20?

SaNdMaN · 27 August 2023 15:18

If you ask me, that looks like a counterfeit unit.
The sticker is “odd looking”, it’s been “made” in CHINA and the model number has a typo.

That 6 in the middle should be a G: 14G371 instead of 146371.

So, I would not trust that unit, not one bit.

Based on the number it should not be MY20, but again, I do not trust that sticker or APIM.

Fasihzaidi · 27 August 2023 19:06

Thank you for the response.
Shall I consider that this is already bricked and get a new APIM?
If so, could you please guide me from where to get the right APIM? Is My20 better or not? And how to identify if the APIM is My20 or not?
I am in the United Arab Emirates.
Thanks

SaNdMaN · 27 August 2023 22:26

I would consider your current APIM dead. Based on the sticker it does not seem an original one, so who knows what’s going on with it.

I can’t guide you on buying a new one, really. But general recommendations apply:

source them from a respectable shop on ebay or amazon (forget about those cheap sites)
do not get a MY20 unit, since you can’t format them
get a K or J series as long as they are not MY20. You can check if an APIM model is MY20 or not in our hardware db → SYNC 3 APIM Hardware Database - CyanLabs

Killer_Volt · 27 August 2023 22:29

I replaced my china APIM as I had black screen issues, I just replaced my APIM with a LC3T-14G370-BCH and my ACM with KL3T-18D832-FJ everything works great except my station buttons 1 thru 6 don’t work I can tune a station and save it to a button but when I push the button the station does not change, any idea’s?
Thanks

CyanLabs · 27 August 2023 22:34

i think your post is fine, as you said you replaced your dodgy china unit with a specific different model and it works well, i get keeping things on topic but i think in this instance it’s fine

Regardless though, if you want help with your issue i would suggest making a new topic and post your asbuilt config

infact i would post the asbuilt of a few modules
fcim, apim and acm

Fasihzaidi · 28 August 2023 05:15

Thank you very much for the info and link

bill32399 · 28 August 2023 06:59

J series built in 2019 with 2 USB ports and built in China? That is a scam APIM.

The dual USB ports were the original APIM’s built in and around 2016 & 2017 and were H series.

system · 30 August 2023 07:00

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.