Sync 3.4 Problem with the Clock

[Epex]

Hello,
I am a new user and I don’t have much experience. I hope my English is ok.
I have the following problem
I make an update to Sync 3 version 3.4 build 23188. It works.
But I see that the clock of my Sync is not working properly
Sometimes it restarts => time 0:00 , unfortunately the clock does not continue counting.
What is the best way to update so that the video player works again
Can anyone help me?
Markus

[F150Chief]

Wrong clock time when ignition is off

Hi. I have problem with wrong clock time, when I turn ignition off, clock time changes to completely different (its not time zone difference) - look like 2 separate clocks. Problem started to appear when I updated sync from 21265 to 23188. I read other threads and think it could be something about master clock, I compared APIM as-built from forscan with factory and its the same. Any ideas what can I do? My car - Focus 2017. SYNC Region: EU Navigation Variant: Non Nav Manufacturer Year: Pr…

[Epex]

Is there any software to completely reset the sync?

[warlock12118]

If you follow the link the posted you’ll see that you probably need to downgrade the version from 3.4.23188 to 3.4.21265

[Epex]

Thank you, but where is the link?

[F150Chief]

Use the Syn# Updater to revert to 3.4.21265.

[Epex]

okay,
one question… is it possible to make a downgrade? or must i install in sync a format software to instal an downgrade?

[F150Chief]

You just choose the 3.4.21265 version and the program will make an installation for that version via autoinstall.

[Epex]

okay, if I have done this

1. What do I have to do to get the video player back on?
2. What do I have to do to activate the reversing camera
3. What do I have to do to get the distance warning back on the display (this was there but is no longer there because of the mess with the clock)?

[F150Chief]

@Epex

What do I have to do to get the video player back on?

There is no video player unless you have jailbroken your Sync unit with the FMods applications. If that is the case you might want to remove all those modifications and start with a clean unit, fix your issues, then JB the unit if you desire.

If this is a non-nav Sync unit there is a known issue with the clock and compass which has not been fixed. You will need to downgrade the unit to 3.4.21265.

[bill32399]

Yea I caught that to.

@Epex if you want help you need to be honest and complete about what you have done. Don’t leave stuff out. Your wasting peoples time otherwise.

[Epex]

Hello,
yes I am writing from the beginning
I have the following software 23188 with the video player on my Sync 3.
A friend of mine has a Damin Box and I wanted to try it out
I installed this software and used it for a while. I have to say, it is not what I had hoped for. But that’s another topic.
He unlocked the jailbreak with his laptop.
I think he made a mistake and from then on the following functions no longer work

1. The display in Sync about the distance from the driving sensors
2. The clock goes one way, then another. I can set the clock however I want, it always goes wrong.

The video player runs without problems and the reversing camera also runs without problems

What I would like to have

1. That the display about the distance works again
2. That the clock works again
3. That after the software down and upgrade everything works again, so everything I have now works again (reversing camera, video player, point 1 and also point 2)
   Would be very grateful if you can help me

Another question, or do I have to unlock something else on this laptop?
Theoretically I could get Forscan, but I have no idea about it

To the question, drive to your friend’s house, unfortunately he doesn’t live around the corner, so I have to drive a good 500km

Thank you very much if you can help me step by step!

[F150Chief]

Providing the APIM is not MY20+, I would reformat the unit completely and begin with a clean asbuilt from a 2017 Kuga with Sync 3. Again, if this is a non-nav Sync unit there is a known issue with the clock and compass which has not been fixed. You will need to downgrade the unit to 3.4.21265.