Sync 3.4 won't upload to 2016 F150

Ford SYNC 3 Support CyanLabs Update Support
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1

Was on 1.0.15139 and upgraded to most recent upgrade through Ford Website 3.0.23219. Found Cyanlabs online and downloaded most recent Cyan Sync 3.4 version and after 18 minutes the red screen of death appeared. It appears it’s failing to download once it gets to the maps. I have downloaded different versions and they all say “Failed!, Downloading” in the Log. In Settings I marked “yes” for navigation. I’m using a cheap Walmart thumb drive 64 gig. Does that have something to do with it? It was brand new with nothing on it.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0.15139

New SYNC Version: 3.0.23219

Do you have a error message, if so what is it?
Yes. 4U5T-14G421-CHG_1709609492000.TAR.GZ : PKG_ERR03

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 57.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[8/2/2024 5:19:26 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[8/2/2024 5:19:26 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[8/2/2024 5:19:26 PM] MY20 Protection: Auto-Detect 
[8/2/2024 5:19:26 PM] Formatting USB drive
[8/2/2024 5:19:26 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/2/2024 5:19:35 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[8/2/2024 5:19:35 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[8/2/2024 5:19:35 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/2/2024 5:19:35 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[8/2/2024 5:19:35 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:19:38 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[8/2/2024 5:19:38 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:19:42 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[8/2/2024 5:19:42 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:19:47 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[8/2/2024 5:19:47 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/2/2024 5:19:51 PM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download) 
[8/2/2024 5:19:51 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/2/2024 5:19:57 PM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download) 
[8/2/2024 5:19:57 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:20:07 PM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:07 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/2/2024 5:20:12 PM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:12 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:20:21 PM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:21 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:20:29 PM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:29 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/2/2024 5:20:38 PM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:38 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:20:46 PM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:46 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:20:55 PM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[8/2/2024 5:20:55 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/2/2024 5:21:03 PM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[8/2/2024 5:21:03 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/2/2024 5:21:11 PM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[8/2/2024 5:21:11 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:21:18 PM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[8/2/2024 5:21:18 PM] Preparing USB drive
[8/2/2024 5:21:18 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[8/2/2024 5:21:18 PM] Copying: 1u5t-14g386-cb.tar.gz 
[8/2/2024 5:21:32 PM] Validating: 1u5t-14g386-cb.tar.gz 
[8/2/2024 5:21:32 PM] Copied: 1u5t-14g386-cb.tar.gz 
[8/2/2024 5:21:32 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/2/2024 5:21:32 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/2/2024 5:21:32 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/2/2024 5:21:32 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/2/2024 5:21:32 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:21:32 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:22:14 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:22:18 PM] Validate: 5U5T-14G391-CS_1660783942000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:22:18 PM] Copying (Attempt #2): 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:22:27 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:22:29 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/2/2024 5:22:29 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:22:29 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:22:58 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:23:03 PM] Validate: 4U5T-14G423-CC_1615429225000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:23:03 PM] Copying (Attempt #2): 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:23:21 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:23:24 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/2/2024 5:23:24 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:23:24 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:24:03 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:24:11 PM] Validate: NU5T-14G381-AD_1689364279000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:24:11 PM] Copying (Attempt #2): NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:24:43 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:24:49 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/2/2024 5:24:49 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/2/2024 5:24:49 PM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/2/2024 5:25:17 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/2/2024 5:25:22 PM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/2/2024 5:25:22 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/2/2024 5:25:22 PM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/2/2024 5:26:04 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/2/2024 5:26:11 PM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/2/2024 5:26:11 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:26:11 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:27:22 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:27:34 PM] Validate: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:27:34 PM] Copying (Attempt #2): 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:28:10 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:28:15 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/2/2024 5:28:15 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/2/2024 5:28:15 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/2/2024 5:28:50 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/2/2024 5:28:55 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/2/2024 5:28:55 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:28:55 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:29:50 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:29:58 PM] Validate: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:29:58 PM] Copying (Attempt #2): 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:30:26 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:30:30 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/2/2024 5:30:30 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:30:30 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:31:31 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:31:41 PM] Validate: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:31:41 PM] Copying (Attempt #2): 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:32:18 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:32:23 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/2/2024 5:32:23 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/2/2024 5:32:23 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/2/2024 5:33:09 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/2/2024 5:33:17 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/2/2024 5:33:17 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:33:17 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:34:04 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:34:13 PM] Validate: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:34:13 PM] Copying (Attempt #2): 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:34:44 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:34:48 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/2/2024 5:34:48 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:34:48 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:36:18 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:36:28 PM] Validate: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:36:28 PM] Copying (Attempt #2): 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:37:11 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:37:16 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/2/2024 5:37:16 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/2/2024 5:37:16 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/2/2024 5:38:04 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/2/2024 5:38:13 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/2/2024 5:38:13 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/2/2024 5:38:13 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/2/2024 5:39:00 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/2/2024 5:39:09 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/2/2024 5:39:09 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:39:09 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:40:09 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:40:17 PM] Validate: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Failed!, Downloading)
[8/2/2024 5:40:17 PM] Copying (Attempt #2): 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:40:49 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:40:54 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/2/2024 5:40:54 PM] Generating reformat.lst
[8/2/2024 5:40:54 PM] Generating autoinstall.lst
[8/2/2024 5:40:54 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Are you 100% sure the unit has native NAV?.

The maps are not failing, what’s failing is the USB where they are written and validated on.

Yep, use a good quality one (like Sandisk) instead of your current generic, cheap and unreliable one from Walmart.

3

It’s the lariat version. I know for a fact it has navigation. I’ll have my wife pick up a sandisk on the way home. I’ll keep you posted.

4

I had to ask, since usually installing maps on the wrong APIM may fail at around 18 minutes in…

So yeah, then it’s the crappy USB… once you get a proper device you should be good to go…

5

Any suggestions as to which Sandisk to get? or just get a sandisk?

6

None in particular, any SanDisk or equivalent brand (Kingstone for instance) will work…
Just don’t go crazy on the capacity, you do not need a 1TB drive…

7

It worked. My local Walmart only had brand PNY thumb drive. I bought the 64gig Elite and it worked like a charm. Thanks for your help.

8

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