Sadly, yes.
The unit works, but it’s in a non operative state, that’s why you can connect to it.
In fact, since you have Forscan, can you pull the model number of the APIM?.
You can also check this thread for reference → https://community.cyanlabs.net/t/black-screen-after-update-from-sync-3-v3-0-to-v3-3-ford-mustang-2018/
As yours, the unit was responsive to Forscan, but user ended up changing the unit.