So it’s a retrofit. I wondered because he asked if he should load the Backup AB or the OEM one for his rig. So this could be anything from wiring to AB.
@Wkaq196 Loading the AB on your APIM from Ford is no longer an option for you. The data does not line up in the Sync 3 AB.
Thanks to all for the great info. I’m going to try to do the downgrade tomorrow and reload the backup ABs that I have since everything is working except the sound settings. I’ll let you know the results as soon is done.
Did you find the solution? I think you did not find a solution to the problem. It happened to me in more than one car, and the problem was eliminated and treated despite the dealer saying that the entire unit was damaged.