Sync 3 interogator failure

it appears this topic has been broached before but since this forum has a 14 day threads closer(something i’ve never seen before), i’m statrting a new thread.

I recently purchased a 2016 Ford Flex SEL AWD with a Sync 3 1.0 system. I sucessfully updated it to 3.0 build 23219 via ford.com. Some searching led me to this site which appears to be able to update it to 3.4 build 23188 but more importantly up date maps for the nav. I began the process and the warning screen came up suggesting i run the interogator to confirm I’m not going to brick the APIM. The carfax states that in Febuary 2020, the radio was removed, it does not state the reason for it being removed or whether anything was replaced or repaired.

So i loaded the interogator onto my USB key, stuck it in the USB plug in the center console and waited… the instructions said to wait a few minute for it to finish… an hour later it was still “updating”. shut the car off and turned it back on and it gave me “not enough space or will not work with this version” error. Left the usb in over night and while driving around the next day it “completed” told me i could remove the usb key and it rebooted the system.

I stuck the USB key back in my computer and attempted to load the “xml” file from the sync3 folder. It said that it recognized the version but it contained an unexpected output and couldn’t confirm the configuration of the APIM and to post the log here and ask for help so here i am.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
unexted output, unable to confirm configuration of APIM

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.3.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2005-09-01" xsi:schemaLocation="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0 ModuleSnapshot.xsd">
<p:VIN>2FMHK6C82GBA01575</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
<d2p1:Role>CONSUMER</d2p1:Role>
<d2p1:RoleSource>OTA</d2p1:RoleSource>
<d2p1:RoleDesc>SYNC</d2p1:RoleDesc>
<d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:Node isFlashed="false" specificationCategory="GGDS">
<d2p1:Address>7D0</d2p1:Address>
<d2p1:ECUAcronym name="APIM">
<d2p1:State>
<d2p1:Gateway gatewayType="NONE">
<d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
<d2p1:Response>JR3T-14G381-AY</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
<d2p1:Response>4a5233542d3134473339312d434500000000000000000000474235542d3134473432322d434a000000000000000000004a5233542d3134473432332d434200000000000000000000474235542d3134473432312d434a00000000000000000000474235542d3134473432342d434800000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
<d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
<d2p1:Response>WUCN022F</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
<d2p1:Response>68:c9:0b:e2:f0:dd</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
<d2p1:Response>68:c9:0b:e2:f0:de</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
<d2p1:AdditionalAttributes logGeneratedDateTime="2005-09-01T17:54:42+00:00" RAM="1234567" vmcuVersion="Vector_VMCU_02.02.20">
<d2p1:PartitionHealth type="/fs/usb0/" total="1000G" available="1000G"/>
<d2p1:InstallationLog/>
<d2p1:SyncData>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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

You are running Sunc 3.0, here is what is loaded on the APIM…
JR3T-14G381-AY
JR3T-14G391-CE
GB5T-14G422-CJ
JR3T-14G423-CB
GB5T-14G421-CJ
GB5T-14G424-CH

Your APIM is NOT MY20+.

Keep in mind also that once you do finally get upgraded you may get the USB hub error. Since you have a 2016 there is a huge chance you do not have the CP upgraded USB hub.

yes, i’ve already purchased an upgraded hub

1 Like

thanks gentlemen. upload went off without a hitch in a quarter of the time that the ford update took. the upgraded USB 3.0 hub may have helped with that. Wouldn’t have been able to commit to it without seal of approval.

2 Likes

Nice job!

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