Sync 3 Navigation Fault

Ford SYNC 3 Support
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1

Hello,

I bought my Ford Expedition 2018 new from the Ford Dealer in Kuwait. The car came with non-navigation Sync3 system. The system stopped working two months ago and the auto technician determined that the Sync3 APIM module board is shorted out. So I replaced the defective non-navigation Sync3 APIM module board on my Expedition 2018 with a navigation board ordered from China. The system worked with China map with its home set to Shanghai. I flashed the module with Sync3 Updater with the following parameters:

Region: Middle East, Africa, …
Version: Sync 3 3.4.22200
Map Version: Q4 - ROW (Middle East and North Africa)

The upgrade was successful, but I get “Navigation Fault” error message whenever I select the navigation menu item. I also get “GPS data unavailable” when I select GPS option to set the clock. I can fix these errors by re-flashing the module with the following parameters:

Region: China
Version: 3.4.222000
Map Version: 1.19 (2019) - CN

However, this is not useful not me as I am located in Kuwait and the displayed map is for China.

I am guessing that the board came from factory with its IPIM and IPC region set to China and it must be changed to Kuwait in order for the navigation to work correctly with the Middle East maps. Could that be the case? If it is, then is there a step-by-step instructions on how to set the region of APIM/IPC using FORScan?

Thank you.

SYNC Region: Rest Of World

Navigation Variant: Yes

Install Type: Chinese Unit / Replica

Old SYNC Version: 3.4.20220

New SYNC Version: 3.4.22200

Do you have a error message, if so what is it?
Navigation Fault

GPS data unavailable

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
...

PREVIOUS CONFIGURATION
....
Region: ROW
Navigation: True
....
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20


LOG
Selected Region: ROW - Release: Sync 3.4.22200 - Map Version: 2020 Q4 - ROW (Middle East and North Africa) 
...
ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Cyanlabs does not support changing regions.

Having said so, I’m sure you will find good information on the forums and internet… Read threads like:

That should provide enough information for you to get started into the right direction (specially the first one)

3

Sandman,

Thank you very much for the elaborate follow-up. I started looking into the resources you recommended. They look very helpful. I’ll keep you posted how it works out after I apply the suggested procedures.

Best regards.

4

Sure thing, you are welcome.
I’m confident you should be able to make it work with that tutorial.

This thread will remain for 7 days after the last reply.

5

I followed the instructions you provided. Completed successfully. I was able to navigate with local maps and set the clock to GPS. Then I decided to update the maps to latest, which is ROW 2021, from Q4 2020 - ROW (Middle East and North Africa). Weird thing happened. I lost the Nav button after this update and I wasn’t even to recover it even after I changed back to the Q4 2020 map. The GPS is still working, though, because I can still use it to set the clock time. It is just that I can’t get the Nav button back to access the maps. I noticed, after several reflashes, that the Nav button appears for a split of a second after reflashing the device and rebooting for the first time but it then disappears to end up having only five buttons, namely: Audio, Climate, Phone, Apps, and Settings.

6

Which version did you install?.
Post the log of the usb you used to upgrade the system, and also create an interrogator log and post the results (redact your vin if you care about it)

7

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
…
PREVIOUS CONFIGURATION
Version: 3.4.22200
Region: ROW
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: USB SanDisk 3.2Gen1 USB Device
Size: 114.6GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-FT_1660787787000.TAR.GZ
APPS=NU5T-14G381-AA_1660780450000.TAR.GZ
GRACENOTES=4U5T-14G423-FC_1615431949000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
MAP=4U5T-14G421-FAJ_1644012238000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - downgrade Mode - Sync 3.4.22200 ROW

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

FILES (8)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-FT_1660787787000.TAR.GZ (1.4GB)
NU5T-14G381-AA_1660780450000.TAR.GZ (869.8MB)
4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
4U5T-14G421-FAJ_1644012238000.TAR.GZ (5.3GB)

LOG
[9/5/2022 5:02:42 PM] Selected Region: ROW - Release: Sync 3.4.22200 - Map Version: 2021 - ROW
[9/5/2022 5:02:42 PM] Install Mode: Auto-Detect (downgrade) Forced: False
[9/5/2022 5:02:43 PM] MY20 Protection: Disabled / Not MY20
[9/5/2022 5:02:43 PM] Formatting USB drive
[9/5/2022 5:02:43 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[9/5/2022 5:02:52 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[9/5/2022 5:02:53 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[9/5/2022 5:02:53 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[9/5/2022 5:02:53 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[9/5/2022 5:02:53 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[9/5/2022 5:02:53 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[9/5/2022 5:02:53 PM] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ
[9/5/2022 5:02:57 PM] Validated: 5U5T-14G391-FT_1660787787000.TAR.GZ (Skipping Download)
[9/5/2022 5:02:57 PM] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ
[9/5/2022 5:02:59 PM] Validated: NU5T-14G381-AA_1660780450000.TAR.GZ (Skipping Download)
[9/5/2022 5:02:59 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ
[9/5/2022 5:03:02 PM] Validated: 4U5T-14G423-FC_1615431949000.TAR.GZ (Skipping Download)
[9/5/2022 5:03:02 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[9/5/2022 5:03:02 PM] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download)
[9/5/2022 5:03:02 PM] Checking Existing File: 4U5T-14G421-FAJ_1644012238000.TAR.GZ
[9/5/2022 5:03:14 PM] Validated: 4U5T-14G421-FAJ_1644012238000.TAR.GZ (Skipping Download)
[9/5/2022 5:03:14 PM] Preparing USB drive
[9/5/2022 5:03:14 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[9/5/2022 5:03:14 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[9/5/2022 5:03:24 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[9/5/2022 5:03:25 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[9/5/2022 5:03:25 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[9/5/2022 5:03:25 PM] Copying: GB5T-14G386-SC_85041.tar.gz
[9/5/2022 5:03:25 PM] Validating: GB5T-14G386-SC_85041.tar.gz
[9/5/2022 5:03:25 PM] Copied: GB5T-14G386-SC_85041.tar.gz
[9/5/2022 5:03:25 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[9/5/2022 5:03:25 PM] Copying: 1u5t-14g386-cb.tar.gz
[9/5/2022 5:03:25 PM] Validating: 1u5t-14g386-cb.tar.gz
[9/5/2022 5:03:25 PM] Copied: 1u5t-14g386-cb.tar.gz
[9/5/2022 5:03:25 PM] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ
[9/5/2022 5:03:25 PM] Copying: 5U5T-14G391-FT_1660787787000.TAR.GZ
[9/5/2022 5:03:58 PM] Validating: 5U5T-14G391-FT_1660787787000.TAR.GZ
[9/5/2022 5:04:01 PM] Copied: 5U5T-14G391-FT_1660787787000.TAR.GZ
[9/5/2022 5:04:01 PM] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ
[9/5/2022 5:04:01 PM] Copying: NU5T-14G381-AA_1660780450000.TAR.GZ
[9/5/2022 5:04:23 PM] Validating: NU5T-14G381-AA_1660780450000.TAR.GZ
[9/5/2022 5:04:25 PM] Copied: NU5T-14G381-AA_1660780450000.TAR.GZ
[9/5/2022 5:04:25 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ
[9/5/2022 5:04:25 PM] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ
[9/5/2022 5:04:50 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ
[9/5/2022 5:04:52 PM] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ
[9/5/2022 5:04:52 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[9/5/2022 5:04:52 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ
[9/5/2022 5:04:54 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ
[9/5/2022 5:04:54 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ
[9/5/2022 5:04:54 PM] Checking Existing File: 4U5T-14G421-FAJ_1644012238000.TAR.GZ
[9/5/2022 5:04:54 PM] Copying: 4U5T-14G421-FAJ_1644012238000.TAR.GZ
[9/5/2022 5:07:17 PM] Validating: 4U5T-14G421-FAJ_1644012238000.TAR.GZ
[9/5/2022 5:07:27 PM] Copied: 4U5T-14G421-FAJ_1644012238000.TAR.GZ
[9/5/2022 5:07:27 PM] Generating reformat.lst
[9/5/2022 5:07:28 PM] Generating autoinstall.lst
[9/5/2022 5:07:28 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

8

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