SYNC 3 problem with update and setting reset every engine start

Vehicle
Ford Edge_Galaxy_S-Max Duratorq Turbo Diesel Common Rail Injection 2_0L 2018 ( 2015 MY ) VIN WF0JXXWPCJJG55934
APIM data from FORSCAN
3U5T-14G371-GDD;
1U5T-14G374-AE;
1U5T-14G375-HA;
GB5T-14G379-AA;
JB5T-14G379-BA
1U5T-14G380-FD;
SYNC 3 SW: 3.4.21194, MAPS F10
Initial symptoms:
The car was bought with an old battery (what was there is no data)
After replacing the battery with a new one, we noticed that when the car is started, the settings of APIM SYNC 3 are reset, including the language to English and the display of a screen with a question about automatic updates and the transmission of diagnostic information.
When trying to make a MASTER RESET from the SYNC 3 menu, the MASTER RESET key freezes when pressed and the screen no longer reacted to pressing. Then Soft Reset helps (Off + >>)
Audio and navigation in the cluster continued to function.
CYANLAB interrogator failed to start – PKG_ERR04
The installation in REFORMAT mode also does not start with the same code PKG_ERR 04
Installation in automatic mode up to 3.4.21265 failed. After about 20 minutes after installation, it gives the error VER_ERR08
Downgrade to version 3.0 gives the error VER_ERR08
Installed Jail Break from USB
1 USB Crack – OK
2 USB Daemon – OK
3 Mod Tool writes that it has been installed, but after restarting the mod will not be installed due to the absence of Mod Tool
The module configuration was changed to the factory one
After all these manipulations, we tried to go to the hidden settings menu SYNC 3 (Testing Settings) (^ + >>)
In this menu, the theme was changed to Mustang and some system logs were installed.
After that, they left this menu. After trying the MASTER RESET menu again, we found that it was working and started the MASTER RESET process. After that, SYNC rebooted, the FORD logo and a black screen were visible, and then a reboot followed again. After several reboots, the screen turned on, and it hung on the initial settings
for updating and transmitting diagnostic data
Rebooting and resetting the APIM module via FORSCAN and removing the battery terminal did not lead to anything.
Flashing the FORSCAN module to the latest available firmware and back to the factory also did not solve the problem.
FORSCAN sees the module. There are no errors in the system. The radio is working and switching from the cluster, the APIM buttons are not working. The rear view camera is working.
The module reacts to USB flash drives and installs, but apparently with the same errors as before (think so)
How can I reset all SYNC 3 settings, including testing settings, which may have been set incorrectly?
What kind of installation can I run for this SYNC that could update the system and reset the settings?
What firmware can I recommend for this APM module? Bootloader, strategists and firmware mode?
What are the reasons for resetting the mod tool, is it possible to make a mod that will reformat this module so that you can start the installation from clear system?


SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.21194

New SYNC Version: 3.4.21265

Do you have a error message, if so what is it?
CYANLAB interrogator failed to start – PKG_ERR04
The installation in REFORMAT mode also does not start with the same code PKG_ERR 04
Installation in automatic mode up to 3.4.21265 failed. After about 20 minutes after installation, it gives the error VER_ERR08
Downgrade to version 3.0 gives the error VER_ERR08

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Майкрософт Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: False
Install Mode: autoinstall (autoinstall)
Install Mode Overridden: True
My20 Protection Enabled: Отключено / не MY20

DESTINATION DETAILS
Mode: Drive
Model: Netac OnlyDisk USB Device
Size: 7,3GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - Autoinstall FORCED Mode - Sync 3.4.21265 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-AR_1633363332000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-AR_1633363332000.TAR.GZ
Item2 = APPS - 5U5T-14G381-EU_1634769242000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-EU_1634769242000.TAR.GZ
Options = AutoInstall


FILES (2)
5U5T-14G391-AR_1633363332000.TAR.GZ (1,5GB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847,2MB)

LOG
[04.02.2023 14:26:05] Selected Region: EU - Release: Sync 3.4.21265 - Map Version: APIM без навигации 
[04.02.2023 14:26:05] Install Mode: autoinstall (autoinstall) Forced: True 
[04.02.2023 14:26:05] MY20 Protection: Отключено / не MY20 
[04.02.2023 14:26:05] Formatting USB drive
[04.02.2023 14:26:05] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[04.02.2023 14:26:16] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[04.02.2023 14:26:31] Validated: 5U5T-14G391-AR_1633363332000.TAR.GZ (Skipping Download) 
[04.02.2023 14:26:31] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[04.02.2023 14:26:40] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download) 
[04.02.2023 14:26:40] Preparing USB drive
[04.02.2023 14:26:40] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[04.02.2023 14:26:40] Copying: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[04.02.2023 14:29:57] Validating: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[04.02.2023 14:31:08] Copied: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[04.02.2023 14:31:08] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[04.02.2023 14:31:08] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[04.02.2023 14:32:55] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[04.02.2023 14:33:33] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[04.02.2023 14:33:33] Generating Autoinstall.lst
[04.02.2023 14:33:33] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Майкрософт Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21194
Region: EU
Navigation: True
Install Mode: downgrade (downgrade)
Install Mode Overridden: True
My20 Protection Enabled: Отключено / не MY20

DESTINATION DETAILS
Mode: Drive
Model: Netac OnlyDisk USB Device
Size: 14,5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-AJ_1552513063000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BL_1646159765000.TAR.GZ
MAP=1U5T-14G421-BAJ_1644010894000.TAR.GZ
MAP=1U5T-14G421-BBJ_1644008981000.TAR.GZ
MAP=1U5T-14G421-BHJ_1644011371000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCG_1644011850000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - downgrade FORCED  Mode - Sync 3.3.19052 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (9)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
GB5T-14G386-SC_85041.tar.gz (1,8KB)
1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G391-AJ_1552513063000.TAR.GZ (1,5GB)
1U5T-14G424-BL_1646159765000.TAR.GZ (1,7KB)
1U5T-14G421-BAJ_1644010894000.TAR.GZ (2,3GB)
1U5T-14G421-BBJ_1644008981000.TAR.GZ (478,9MB)
1U5T-14G421-BHJ_1644011371000.TAR.GZ (2,7GB)
4U5T-14G422-BCG_1644011850000.TAR.GZ (1,6GB)

LOG
[04.02.2023 17:21:42] Selected Region: EU - Release: Sync 3.3.19052 - Map Version: EU - 2023-02-04 - 1675492720 
[04.02.2023 17:21:42] Install Mode: downgrade (downgrade) Forced: True 
[04.02.2023 17:21:42] MY20 Protection: Отключено / не MY20 
[04.02.2023 17:21:42] Formatting USB drive
[04.02.2023 17:21:42] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[04.02.2023 17:21:53] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:21:58] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[04.02.2023 17:21:58] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[04.02.2023 17:21:58] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[04.02.2023 17:21:58] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[04.02.2023 17:21:58] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[04.02.2023 17:21:58] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:22:02] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[04.02.2023 17:22:02] Checking Existing File: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[04.02.2023 17:22:19] Validated: 4U5T-14G391-AJ_1552513063000.TAR.GZ (Skipping Download) 
[04.02.2023 17:22:19] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04.02.2023 17:22:19] Validated: 1U5T-14G424-BL_1646159765000.TAR.GZ (Skipping Download) 
[04.02.2023 17:22:19] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04.02.2023 17:22:41] Validated: 1U5T-14G421-BAJ_1644010894000.TAR.GZ (Skipping Download) 
[04.02.2023 17:22:41] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04.02.2023 17:22:45] Validated: 1U5T-14G421-BBJ_1644008981000.TAR.GZ (Skipping Download) 
[04.02.2023 17:22:45] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[04.02.2023 17:23:11] Validated: 1U5T-14G421-BHJ_1644011371000.TAR.GZ (Skipping Download) 
[04.02.2023 17:23:11] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[04.02.2023 17:23:27] Validated: 4U5T-14G422-BCG_1644011850000.TAR.GZ (Skipping Download) 
[04.02.2023 17:23:27] Preparing USB drive
[04.02.2023 17:23:27] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:23:27] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:24:27] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:24:55] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:24:55] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[04.02.2023 17:24:55] Copying: GB5T-14G386-SC_85041.tar.gz 
[04.02.2023 17:24:56] Validating: GB5T-14G386-SC_85041.tar.gz 
[04.02.2023 17:24:56] Copied: GB5T-14G386-SC_85041.tar.gz 
[04.02.2023 17:24:56] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[04.02.2023 17:24:56] Copying: 1u5t-14g386-cb.tar.gz 
[04.02.2023 17:24:56] Validating: 1u5t-14g386-cb.tar.gz 
[04.02.2023 17:24:57] Copied: 1u5t-14g386-cb.tar.gz 
[04.02.2023 17:24:57] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04.02.2023 17:25:00] 4U5T-14G381-AN_1552583626000.TAR.GZ exists and validated successfully, skipping copy 
[04.02.2023 17:25:00] Checking Existing File: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[04.02.2023 17:25:00] Copying: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[04.02.2023 17:28:08] Validating: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[04.02.2023 17:29:41] Copied: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[04.02.2023 17:29:41] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04.02.2023 17:29:41] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04.02.2023 17:29:41] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04.02.2023 17:29:41] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04.02.2023 17:29:41] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04.02.2023 17:29:41] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04.02.2023 17:34:23] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04.02.2023 17:36:44] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04.02.2023 17:36:44] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04.02.2023 17:36:44] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04.02.2023 17:37:43] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04.02.2023 17:38:11] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04.02.2023 17:38:11] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[04.02.2023 17:38:11] Copying: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[04.02.2023 17:43:47] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[04.02.2023 17:46:36] Copied: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[04.02.2023 17:46:36] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[04.02.2023 17:46:36] Copying: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[04.02.2023 17:49:58] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[04.02.2023 17:51:41] Copied: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[04.02.2023 17:51:41] Generating reformat.lst
[04.02.2023 17:51:41] Generating autoinstall.lst
[04.02.2023 17:51:41] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Майкрософт Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21020
Region: 
Navigation: False
Install Mode: reformat (reformat)
Install Mode Overridden: True
My20 Protection Enabled: Отключено / не MY20

DESTINATION DETAILS
Mode: Directory
Path: D:\Downloads\Ford\SYNC3\Updates\EU-EU\3.4.21265 NO NAV\

REFORMAT.LST
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AG_1626915602000.TAR.GZ
VOICE=5U5T-14G391-AR_1633363332000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat FORCED  Mode - Sync 3.4.21265 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8,5MB)
1U5T-14G658-AG_1626915602000.TAR.GZ (56,8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847,2MB)
5U5T-14G391-AR_1633363332000.TAR.GZ (1,5GB)

LOG
[16.01.2023 19:48:20] Selected Region: EU - Release: Sync 3.4.21265 - Map Version: APIM без навигации 
[16.01.2023 19:48:20] Install Mode: reformat (reformat) Forced: True 
[16.01.2023 19:48:20] MY20 Protection: Отключено / не MY20 
[16.01.2023 19:48:20] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[16.01.2023 19:48:21] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[16.01.2023 19:48:21] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16.01.2023 19:48:28] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[16.01.2023 19:48:28] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[16.01.2023 19:48:28] Validated: 1U5T-14G658-AG_1626915602000.TAR.GZ (Skipping Download) 
[16.01.2023 19:48:28] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[16.01.2023 19:48:44] Validated: 5U5T-14G391-AR_1633363332000.TAR.GZ (Skipping Download) 
[16.01.2023 19:48:44] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[16.01.2023 19:48:52] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download) 
[16.01.2023 19:48:52] Preparing selected directory (No USB Drive Selected)
[16.01.2023 19:48:52] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[16.01.2023 19:48:52] Copying: 1u5t-14g386-cb.tar.gz 
[16.01.2023 19:48:52] Validating: 1u5t-14g386-cb.tar.gz 
[16.01.2023 19:48:52] Copied: 1u5t-14g386-cb.tar.gz 
[16.01.2023 19:48:52] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16.01.2023 19:48:52] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16.01.2023 19:48:56] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16.01.2023 19:49:15] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16.01.2023 19:49:15] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[16.01.2023 19:49:15] Copying: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[16.01.2023 19:49:15] Validating: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[16.01.2023 19:49:16] Copied: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[16.01.2023 19:49:16] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[16.01.2023 19:49:16] Copying: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[16.01.2023 19:49:30] Validating: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[16.01.2023 19:50:10] Copied: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[16.01.2023 19:50:10] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[16.01.2023 19:50:10] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[16.01.2023 19:50:18] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[16.01.2023 19:50:34] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[16.01.2023 19:50:34] Generating reformat.lst
[16.01.2023 19:50:34] Generating autoinstall.lst
[16.01.2023 19:50:34] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY! 

That unit exhibited possible hw issues even before you messing with it.
And I’m using “messing” not in a negative way, but lets just say that unit is beyond stock and God only knows what’s on it, you did t a lot of things to it.

The rear camera working is because it does not go through normal Sync3/APIM channels, so it bypasses it. That’s why it work.

But since the unit is operative, which Sync3 version is currently running ?

It is 3.4.21194. And I cant update it due
I going to try reformat mod from Fmods.net it looks like only one way to format memory ti clean error in memory/ I guess some memory cells have bad sectors and need to be excluded

So if you create an interrogator log with 3.4.21194 as current version, it fails with the previous error?.

Also, do you have a quality branded USB pendrive to try with?.

Since we didn’t hear back from you in about 10 days, I’m assuming no farther assistance is needed, thus I’m closing the thread.