Sync 3 Problems with Build 21194

SSG_EchoBravo · 5 October 2023 16:54

Hello community, I have the following problem with my Sync 3.4:
3 weeks ago the radio simply switched to English after starting the engine. After researching online, I wanted to update to 23188, but it doesn’t. RW data cleaner connected several times and log file, it simply does not delete the rw data.
Can you help me. LOG file follows.
Ford Mondeo ST-Line 07/2019 Sony Radio
Thank you, greetings from Germany

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Unknown

Old SYNC Version: 21194

New SYNC Version: 23188

Do you have a error message, if so what is it?
after attempted installation 23188, after about 20 minutes, VER_ERR08

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2023-10-05" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN>WF0FXXWPCFKL10173</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
<d2p1:Role>CONSUMER</d2p1:Role>
<d2p1:RoleSource>OTA</d2p1:RoleSource>
<d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
<d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType/>
<p:Node isFlashed="false" specificationCategory="GGDS">
<d2p1:Address>7D0</d2p1:Address>
<d2p1:ECUAcronym name="APIM">
<d2p1:State>
<d2p1:Gateway gatewayType="NONE">
<d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
<d2p1:Response>5U5T-14G381-ET</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
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<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
<d2p1:Response>315535542d3134473432342d424b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
<d2p1:Response>f99bc3ce</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
<d2p1:Response>3f68cbb3</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
<d2p1:Response>8a6a059a17026e4006c2</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
<d2p1:Response>474d0106c00b488000801400</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
<d2p1:Response>0203000004</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
<d2p1:Response>01001d00240107</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
<d2p1:Response>1ac21aa42bd0</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
<d2p1:Response>80</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
<d2p1:Response>07003300000000171c000056566e006a</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
<d2p1:Response>DS-1U5T-14G371-DA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
<d2p1:Response>GU5T-14G380-FE</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
<d2p1:Response>KU5T-14G371-GFA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
<d2p1:Response>1U5T-14G375-HA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
<d2p1:Response>NY4A02R3</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
<d2p1:Response>1U5T-14G374-DA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
<d2p1:Response/>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
<d2p1:Response>38:81:d7:9a:cf:7b</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
<d2p1:Response>38:81:d7:9a:cf:7c</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
<d2p1:AdditionalAttributes logGeneratedDateTime="2023-10-05T17:10:54+00:00" RAM="1060458496" vmcuVersion="Vector_VMCU_02.02.20">
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.1G" available="892K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.8G" available="14M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.3G" available="14M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.5G" available="7.9M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.2G" available="17M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.7G" available="21M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="38M" available="396K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.2G" available="5.7M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.1G" available="24M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="4.3G" available="56M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="4.9G" available="29M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="4.0G" available="12M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="3.3G" available="23M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="1.9G" available="8.4M"/>
<d2p1:PartitionHealth type="/fs/Nuance/grace" total="1003M" available="21M"/>
<d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="0"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="80M"/>
<d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="132M"/>
<d2p1:PartitionHealth type="/fs/mp/resources" total="71M" available="476K"/>
<d2p1:PartitionHealth type="/fs/images/" total="54G" available="13G"/>
<d2p1:PartitionHealth type="(/fs/rwdata/quip" total="35M" available="0"/>
<d2p1:InstallationLog/>
<d2p1:SyncData>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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

SSG_EchoBravo · 5 October 2023 16:55

thank you for help

SaNdMaN · 5 October 2023 21:40

Hi.

Could you please upload the actual XML file instead of pasting “code”?, thanks.

Also, if the tool is not working for you, I would try the other methods described here → APIM Sync Settings Not Saving, VER_ERR08 Errors, Cannot Perform Master Reset or Upgrades/Updates (Solved) .

Once you make enough room on the APIM proceed and install the latest 3.4 version (which contains the fix for the issue). If your unit is not MY20 reformat it, otherwise a simple Sync3 upgrade with autoinstall should be enough.

SSG_EchoBravo · 6 October 2023 14:41

Hi, thanks for the answer
Sync_NY4A02R3_WF0FXXWPCFKL10173.xml (11.1 KB)
@SaNdMaN
I don’t know whether it’s an APIM with my20 or my20+

this is from synupdater:
Version 5U5T-14G381-ET
APIM Model: KU5T-14G371-GFA
APIM Typ: Navigation
APIM Größe: 64GB
APIM Freier Speicherplatz: 13G
05.10.2023 17:10:54 +00:00

is the jailbreak really necessary? I have my concerns about that. if I have to do it all 3 files? After that I can install the RW data cleaner and the new software?

SSG_EchoBravo · 6 October 2023 19:18

my rw data cleaner with number PU5T-14G … has the following script file
[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Options = AutoInstall
maybe the wrong one?

SaNdMaN · 7 October 2023 16:00

Thanks for the file.
I have my doubts the tool will work for you, since you are on a build that should not have that issue and the tool checks for 2 versions… My doubt is that it may also check for slogs larger than 50MB, but clearly in your case is not doing anything, so I would discard the rwdata cleaner tool for the time being.

KU5T-14G371-GFA is not MY20 as per our hw db, so you could reformat it.
Also, it seems your unit has some kind of mixture for NAV_VOICEs files, maybe a failed update?.

About JB, it’s up to you. All known methods for dealing with the rwdata partition being full are described in the link I sent before, those are the only methods currently known for solving your issue. So if you want to recover the unit you should try every one of them, even JB.

SSG_EchoBravo · 7 October 2023 18:55

thanks sandman,
I have no idea about the different navigation voices, I’m trying to reform the radio first, I’ll write it here again so that I understand it and please check it again before I use it,
equal to 23188 as seen in the picture or something else? if that doesn’t help jb

Do I need a reformat stick and a stick with the Cynlabs software or is that all on the cynlabs stick?

SaNdMaN · 7 October 2023 19:25

That looks ok, but you will first need to make enough room in the rwdata partition for that install to run.

I do not want to sound repetitive, but again, go through the tutorial since everything is explained there.

Also, at this point I’m assuming your unit does not have MY20 components based on the information provided, otherwise you could not reformat it.

SSG_EchoBravo · 7 October 2023 19:36

“but you will first need to make enough room in the rwdata partition for that install to run.”
and how?
I’m sorry, but my English isn’t the best and I don’t understand everything in the forum, so I would be very grateful if you could give me a little instruction. I’m sorry for the trouble
Which sw do I have to downgrade Sync 3 to? 19200?

SaNdMaN · 7 October 2023 20:02

Please, read the tutorial → APIM Sync Settings Not Saving, VER_ERR08 Errors, Cannot Perform Master Reset or Upgrades/Updates (Solved)
It’s really well explained, I won’t be able to explain it better than it’s there… If you have specific questions or doubts, just ask… But “how” is broad and generic, plus “how” is explained in the uide.

Since the RWdata cleaner tool does not work for you, you will need to attempt the other methods described in the “Historical Solutions” section of the guide.

You are stuck until that happens, since Sync3 won’t be able to process any upgrade USB.
So once you make enough room with those procedures you will be able to either reformat the unit (clean start, which is recommended) or just installing Sync3 3.4.23188 without any other package (this build has de solution for the rwdata partition issue as well).

SSG_EchoBravo · 8 October 2023 15:14

Softreset 2 times ( if this work) downgrade, than rw data cleaner and than 23188?
If it dont work JB, Right?

SSG_EchoBravo · 8 October 2023 16:41

Soft reset and downgrade without function, now all I have left is JB right?

SaNdMaN · 20 October 2023 22:01

Apologies for the delayed response.
Yep, if nothing works, you must try JBing the APIM in order to run the script.

system · 27 October 2023 21:39

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