Sync 3 to Sync 3.4 help

trying now with mobile hotspot. I will let you know.

This time it failed much quicker…

[10/10/2022 5:10:31 PM] Selected Region: NA - Release: Sync 3.4.22110 - Map Version: Non Nav APIM
[10/10/2022 5:10:31 PM] Install Mode: Auto-Detect (reformat) Forced: False
[10/10/2022 5:10:31 PM] MY20 Protection: Disabled / Not MY20
[10/10/2022 5:10:31 PM] Formatting USB drive
[10/10/2022 5:10:31 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/10/2022 5:10:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[10/10/2022 5:10:39 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[10/10/2022 5:10:39 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:39 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:44 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:44 PM] Validate: 4U5T-14G423-CC_1615429225000.TAR.GZ (Failed!, Downloading)
[10/10/2022 5:10:44 PM] Downloading (Attempt #2): 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:49 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:49 PM] Validate: 4U5T-14G423-CC_1615429225000.TAR.GZ (Failed!, Downloading)
[10/10/2022 5:10:49 PM] Downloading (Attempt #3): 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:54 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/10/2022 5:10:54 PM] Validate: 4U5T-14G423-CC_1615429225000.TAR.GZ (Failed!, Downloading)
[10/10/2022 5:10:54 PM] Unable to validate 4U5T-14G423-CC_1615429225000.TAR.GZ after 3 attempts, ABORTING PROCESS!

I just tried manually downloading it through the link you provided and it still says network error

This is with the mobile’s data on your PC, right?.

Do this: on your mobile (not PC), try downloading the file using the link I’ve provided before.

Yup I was able to download it on my phone.

If you were able to download it on your mobile using your mobile’s internet but you can’t download it on your computer using your mobile’s internet, then the issue is your computer.

I would also think you would be able to download the file on your mobile using your home’s internet.

To confirm…

Can you access that link but not click download or can you not access that link at all?

If it’s the first then your ISP, Firewall, Corporate policy is blocking my site
If it’s the latter then your ISP, Firewall, Corporate policy is blocking Fords (Microsoft Azure) servers

EDIT: just read @SaNdMaN 's last reply, yeah something on your pc is blocking it, proxy settings? VPN? Corporate firewall? Endpoint protection? etc

Yup I can access the link but when I go to download it it says network failed. Definitely the computer…Any ideas on how to fix this?

Who’s computer is it?
Operating System?
Security Software?
VPN / Proxy Software?

Can you access this below? (will be removed from the post in the next 30 minutes)
---- REMOVED ----

My computer
windows 11
windows defender
no vpn
no i cannot access that link…

I just turned off my firewall to see if it will work. I will update after trying again

I can’t access that link either, but I can download it through 5U5T-14G391-CS - SYNC 3 APIM Software (IVSU) Database - CyanLabs

I noticed your link is HTTP, not HTTPS.
HTTPS should work.

This was the whole point of the test lol

Soo I was able to just try both with my firewall being disabled. Neither through the updater or the manual link will download still

Unfortunately there is nothing we can do, your ISP is intentionally or unintentionally blocking access to Azure “Blobs” for some reason, this is microsofts storage used by businesses, (its more than that but this is the simpe version) so it makes no sense why they would be blocking it intentionally, incase your IP is blocked you could cycle the power of your router, this depends on if you have a static IP or not though

Actually… when you used your phone was it on your WiFi or on Mobile Data? that will confirm if it was the Router/ISP or your local PC.

mobile data. I can try it while on wifi right now

it let me download on my phone while on wifi

Adblock? Hosts file modification? Something else with your computer that unfortunately we can’t assist with

Do you block any Microsoft analytics/telemetry? It might be accidentally blocking Microsoft Azure

I decide to break out the laptop I have and try it on that. So far I am much farther along in the download process. I will update when it completes, good or bad.

Thank you for the help so far

If you passed the point of “no access” to the files, you are good to go then.
Process should end successfully.

Yup, I am all set!

I am assuming its something internally with the truck but would you guys know what I would have to do to add navigation?

You would need hardware.
Non nav APIMs do not have a lot of storage, and maps do require some space, plus a GPS antenna that you almost certainly do not have.

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I accessed the link no issues. FYI