Okay its my turn… a few days ago I upgraded my 2017 f150 with no nav from 2.2 to 3.0 with fords directions. I found out I can get into the 3.4 with the help of Cyanlabs but I am struggling. I have 4 USB ports on my desktop and I have tried all of them as well as 5 different USBs. Everytime before I can even get the USB back into the truck the download aborts after 2 attempts listed below happens. If I need a specific USB can someone point me in the right direction for it. Also the region saying its not the same, I have no clue… Truck is from Canada and I am selecting United States, Canada…
[10/10/2022 2:14:18 PM] Selected Region: NA - Release: Sync 3.4.22200 - Map Version: Non Nav APIM#2 ): 5U5T-14G391-CS_1660783942000.TAR.GZ#3 ): 5U5T-14G391-CS_1660783942000.TAR.GZ
SYNC Region: North America & Canada
Navigation Variant: No
Install Type: Stock (Original Unit)
Old SYNC Version: 2.2.00
New SYNC Version: 3.0.20204
Do you have a error message, if so what is it?
Update Method: Official Ford
Syn3 Updater Version:
Syn3 Updater Documentation Read:
Syn3 Updater Log File
SaNdMaN
10 October 2022 18:52
2
You left out the most important part of the log.
Post the full log, it’s easier than sending all the logs than editing it.
Log folder is empty after it aborts. So I copied the last time I ran it right before it aborts… I must be doing something wrong. How is this?
[10/10/2022 2:53:08 PM] Selected Region: NA - Release: Sync 3.4.22200 - Map Version: Non Nav APIM#2 ): 5U5T-14G391-CS_1660783942000.TAR.GZ#3 ): 5U5T-14G391-CS_1660783942000.TAR.GZ
SaNdMaN
10 October 2022 19:01
4
By folder you mean the one on your computer where logs should be located?.
If so, let me ask you this:
CyanLabs
10 October 2022 19:02
5
My checksum matches fine so either your internet or your azure end point is having issues.
Internet seems fine, i will have to look into what azure end point is.
F150Chief
10 October 2022 19:50
8
I just tested and found the US Azure sites are well under 100ms.
@bbenjamin21 Maybe clear your computer and internet caches and make sure your Windows disk is not over 85% full.
Azura speed test is around 175ms for me.
@F150Chief I cleared my internet caches and my windows disk has 375gb free space out of 464gb.
Do you guys think its the Azure? If so is this something I just need to wait out?
I just tried it again with the same results…
[10/10/2022 4:29:48 PM] Selected Region: NA - Release: Sync 3.4.22200 - Map Version: Non Nav APIM#2 ): 5U5T-14G391-CS_1660783942000.TAR.GZ#3 ): 5U5T-14G391-CS_1660783942000.TAR.GZ
SaNdMaN
10 October 2022 20:39
10
SaNdMaN:
By folder you mean the one on your computer where logs should be located?.
If so, let me ask you this:
Care to answer question A @bbenjamin21 ?
Forgive me, what do you mean by what kind?
SaNdMaN
10 October 2022 20:42
12
Forgive me, but I think I misread your log.
I believe so, after it aborts there is nothing on the USB.
SaNdMaN
10 October 2022 20:43
14
Have you checked the folder you configured to receive the files?, any files there?
yes there is. Three different files. Looking at the times they are probably all from different times of me trying…
1u5t-14g386-cb.tar.gz (file size is 8,683kb)
SaNdMaN
10 October 2022 20:54
16
Good… lets try this, ok?.
Since the log you mentioned before showed that a file is failing validation, you are going to download it with your browser. Go here and download it → 5U5T-14G391-CS - SYNC 3 APIM Software (IVSU) Database - CyanLabs
While it downloads, are you comfortable with computers?, do you know your ways around Windows?.
I would say I am not the greatest… but I think you found my issue. As soon as I hit download the windows says failed. Network error. Were you right on my internet?
SaNdMaN
10 October 2022 20:58
18
Bingo.
If your browser can’t access a file on the internet, surely Syn3updater won’t either.
ugh okay. Not sure how to go about this but I will start by calling my internet provider… Thank you for helping me get this far.
1 Like
SaNdMaN
10 October 2022 21:04
20
One quick way for you to test it would be using your mobile as hotspot.
