Sync 3 update, black screen, Bad APIM

IDntKnwWhtImDoin · 21 January 2024 22:11

I tried to update my 2018 f150 sync 3 from 3.0 to 3.4 via the usb update. when doing so I saw the update start then my screen went black. I left the usb in for 30min to ensure it was able to finish the update incase I just couldn’t see. I have not pulled the APIM to see it physically but I am able to scan via forscan. I do see the module. I have attempted the restore to asbuilt with forscan as well. the forscan data is :
APIM - Accessory Protocol Interface Module
Part number: JS7T-14G371-JHD
Calibration level: JS7T-14G371-JHF
Strategy : HB5T-14G374-CA
Calibration: HB5T-14G375-BA

Please let me know if I can save this!

Also, I did buy this truck used so I’m not sure the APIM hasn’t been replaced.

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.2.0 (Stable)

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 57.6GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[12/26/2023 8:51:27 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[12/26/2023 8:51:27 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[12/26/2023 8:51:27 PM] MY20 Protection: Auto-Detect 
[12/26/2023 8:51:27 PM] Formatting USB drive
[12/26/2023 8:51:27 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/26/2023 8:51:35 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:51:35 PM] Downloading: 1u5t-14g386-cb.tar.gz
[12/26/2023 8:51:37 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:51:37 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:51:37 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:51:37 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[12/26/2023 8:51:38 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:51:38 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:51:38 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:51:38 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[12/26/2023 8:52:21 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:52:23 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:52:23 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:52:23 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[12/26/2023 8:53:27 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:53:30 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:53:30 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:53:30 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[12/26/2023 8:54:59 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:55:03 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:55:03 PM] Preparing USB drive
[12/26/2023 8:55:03 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:55:03 PM] Copying: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:55:04 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:55:04 PM] Copied: 1u5t-14g386-cb.tar.gz 
[12/26/2023 8:55:04 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:55:04 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:55:04 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:55:04 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 8:55:04 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:55:04 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:55:16 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:55:17 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 8:55:17 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:55:17 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:55:31 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:55:33 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 8:55:33 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:55:33 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:56:04 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:56:08 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 8:56:08 PM] Generating reformat.lst
[12/26/2023 8:56:08 PM] Generating autoinstall.lst
[12/26/2023 8:56:08 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 21 January 2024 22:17

Hi there.

Are you willing to unmount the unit to check the sticker?.
Based on the model number, a J series APIM like yours should not be MY20, but Ford started pushing out J series replacement APIM that are in fact MY20.

Detection for these kind of APIMs are user driven, since there’s no real way to know about them beforehand.

Not really, no. If it’s MY20, the unit is dead, even if it’s read by Forscan.
It can be fixed but it requires specialized hardware (and knowledge, of course), so not by the average end user.

IDntKnwWhtImDoin · 21 January 2024 22:19

I will, I was hoping it wouldn’t come to that. I’m terrified that I’m going to mar up the dash.

Headed to the truck, wish me luck.

SaNdMaN · 21 January 2024 22:58

GL!

While you are at it, can you take a picture of the stickers for both the APIM and screen and share them here?.

Thanks.

NaviUpgrade · 21 January 2024 23:10

If it ends up being a MY20 unit I just wanted to let you know that not all hope is lost as I’ve recently learned how to unbrick them.

I want to make a video on it, but it pretty much requires a bench tester and linux knowledge. For now, I offer a module unbricking service on my site, naviupgrade.com

SaNdMaN · 21 January 2024 23:12

That’s good to know!, and both of you are NA based.
It’s good to have options.

IDntKnwWhtImDoin · 21 January 2024 23:22

Hopefully that works, I’m sure you will confirm that my truck time traveled.

It will only let me imbed 1 picture per comment so I’ll have to separate these.

Sorry for spamming! I just wanted to get these pictures out!

SaNdMaN · 21 January 2024 23:30

No worries about the spam, I will merge them now to keep the thread organized.

Sadly, yes, that APIM is MY20:

It was manufactured in 2021… (MFG DATE)
~~I’ve performed a quick search on both the forums and our multiple DBs, and yours is the first one we see with that model number.~~ EDIT/UPDATE, scratch that… There are 2 that were seen before, but we didn’t get any report of them being MY20… I can’t find that model on the forums though…

As I said before, identification of these APIMs are user driven/based and it’s not 100% accurate because of this… Based on your case, this APIM will be flagged as MY20 in the future…

IDntKnwWhtImDoin · 21 January 2024 23:36

Thank you for the confirmation! I wish I had posted here a month ago instead of trying to figure it out myself for the last month!

looks like I’ll be headed over to naviupgrade.com

SaNdMaN · 21 January 2024 23:47

Np!.

I hope you sort this out soon.

2 final things:

A) I’ve edited my previous response since I did find 2 references to that APIM model in our HW DB, but didn’t get any report of them being MY20… in fact, I cannot find any reference to that APIM model on the forums, except for this thread (which lead me to believe the others didn’t have issues or just reported them in). I’m just saying this in case you missed my on-the-fly edit.

B) Should you get your MY20 APIM back to operational status, there’s a way to reformat MY20 hardware with a different method than Syn3updater: FMODS’ universal reformat package. I’m not sure if this will apply to you though, it would be only relevant if the unit is back at 3.0… moving among 3.4 builds on a NON-NAV APIM like yours does not require reformat, they are just autoinstall.

Any ways, take care and good luck, this will be solved somehow.

IDntKnwWhtImDoin · 23 January 2024 16:47

Side question, I’ll be shipping my APIM out to @NaviUpgrade, will driving my truck without it installed affect anything?

NaviUpgrade · 23 January 2024 17:44

No hurt to the truck at all!

system · 25 January 2024 17:44

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.