Sync 3 Update Problem

Wilfi54 · 5 February 2023 13:47

Picked up my Kuga in early January this year. What surprised me was the navigation software version F 6.1
After that worked great on my Mondeo, I thought you’d try it on the Kuga too. Sync3 Updater installed.
My version Sync 3 was 3.0 , 17276, cards F 6.1. Installed the last version 22251 on the USB stick with the Sync3Updater.
Unfortunately, I forgot to tick the navigation software, after the installation in the car I had it
the version 3.4 on it but no more navigation software. I can do a reset in the Sync3 menu, but I can’t go back one step.
Even when I try to install the software for my Ford VIN, I get the error no matching hardware found.
Unfortunately I won’t be coming back. Today I installed version 3.4 19200. The error message PBK_ERR04 appears

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?
PGK_ERR04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17276
Region: EU
Navigation: True
Install Mode: Automatische Erkennung (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Automatische Erkennung

DESTINATION DETAILS
Mode: Drive
Model: Verbatim STORE N GO USB Device
Size: 57,7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=5U5T-14G381-CD_1564401086000.TAR.GZ
ENH_DAB=1U5T-14G658-AD_1544799507000.TAR.GZ
GRACENOTES=4U5T-14G423-AA_123694.tar.gz
VOICE=5U5T-14G391-AK_1571068712000.TAR.GZ
MAP=1U5T-14G421-BAJ_1644010894000.TAR.GZ
MAP=1U5T-14G421-BBJ_1644008981000.TAR.GZ
MAP=1U5T-14G421-BCJ_1644009116000.TAR.GZ
MAP=1U5T-14G421-BDJ_1644009729000.TAR.GZ
MAP=1U5T-14G421-BEJ_1644010041000.TAR.GZ
MAP=1U5T-14G421-BFJ_1644010644000.TAR.GZ
MAP=1U5T-14G421-BGJ_1644011311000.TAR.GZ
MAP=1U5T-14G421-BHJ_1644011371000.TAR.GZ
MAP=1U5T-14G421-BJJ_1644011473000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAG_1644245686000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDG_1644012081000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBG_1644011700000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCG_1644011850000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BL_1646159765000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.19200 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (19)
1u5t-14g386-cb.tar.gz (8,5MB)
5U5T-14G381-CD_1564401086000.TAR.GZ (828,2MB)
1U5T-14G658-AD_1544799507000.TAR.GZ (61,8MB)
4U5T-14G423-AA_123694.tar.gz (709,2MB)
5U5T-14G391-AK_1571068712000.TAR.GZ (1,5GB)
1U5T-14G421-BAJ_1644010894000.TAR.GZ (2,3GB)
1U5T-14G421-BBJ_1644008981000.TAR.GZ (478,9MB)
1U5T-14G421-BCJ_1644009116000.TAR.GZ (1,7GB)
1U5T-14G421-BDJ_1644009729000.TAR.GZ (1,1GB)
1U5T-14G421-BEJ_1644010041000.TAR.GZ (1,6GB)
1U5T-14G421-BFJ_1644010644000.TAR.GZ (2,4GB)
1U5T-14G421-BGJ_1644011311000.TAR.GZ (2GB)
1U5T-14G421-BHJ_1644011371000.TAR.GZ (2,7GB)
1U5T-14G421-BJJ_1644011473000.TAR.GZ (24,1MB)
4U5T-14G422-BAG_1644245686000.TAR.GZ (2,3GB)
4U5T-14G422-BDG_1644012081000.TAR.GZ (2GB)
4U5T-14G422-BBG_1644011700000.TAR.GZ (2,1GB)
4U5T-14G422-BCG_1644011850000.TAR.GZ (1,6GB)
1U5T-14G424-BL_1646159765000.TAR.GZ (1,7KB)

LOG
[05.02.2023 11:37:28] Selected Region: EU - Release: Sync 3.4.19200 - Map Version: F11 (2021) - EU (05 2022) 
[05.02.2023 11:37:28] Install Mode: Automatische Erkennung (reformat) Forced: False 
[05.02.2023 11:37:28] MY20 Protection: Automatische Erkennung 
[05.02.2023 11:37:28] Formatting USB drive
[05.02.2023 11:37:28] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[05.02.2023 11:37:37] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[05.02.2023 11:37:37] Downloading: 1u5t-14g386-cb.tar.gz
[05.02.2023 11:37:40] Validating: 1u5t-14g386-cb.tar.gz 
[05.02.2023 11:37:40] Downloaded: 1u5t-14g386-cb.tar.gz 
[05.02.2023 11:37:40] Checking Existing File: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 11:37:40] Downloading: 5U5T-14G381-CD_1564401086000.TAR.GZ
[05.02.2023 11:40:13] Validating: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 11:40:15] Downloaded: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 11:40:15] Checking Existing File: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 11:40:15] Downloading: 1U5T-14G658-AD_1544799507000.TAR.GZ
[05.02.2023 11:40:26] Validating: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 11:40:26] Downloaded: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 11:40:26] Checking Existing File: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 11:40:26] Downloading: 4U5T-14G423-AA_123694.tar.gz
[05.02.2023 11:42:34] Validating: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 11:42:35] Downloaded: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 11:42:35] Checking Existing File: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 11:42:35] Downloading: 5U5T-14G391-AK_1571068712000.TAR.GZ
[05.02.2023 11:47:19] Validating: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 11:47:22] Downloaded: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 11:47:22] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 11:47:22] Downloading: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[05.02.2023 11:54:20] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 11:54:25] Downloaded: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 11:54:25] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 11:54:25] Downloading: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[05.02.2023 11:55:49] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 11:55:50] Downloaded: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 11:55:50] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 11:55:50] Downloading: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[05.02.2023 12:00:57] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 12:01:01] Downloaded: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 12:01:01] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 12:01:01] Downloading: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[05.02.2023 12:04:29] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 12:04:31] Downloaded: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 12:04:31] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 12:04:31] Downloading: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[05.02.2023 12:09:31] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 12:09:35] Downloaded: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 12:09:35] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 12:09:35] Downloading: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[05.02.2023 12:17:11] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 12:17:17] Downloaded: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 12:17:17] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 12:17:17] Downloading: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[05.02.2023 12:23:03] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 12:23:07] Downloaded: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 12:23:07] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 12:23:07] Downloading: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[05.02.2023 12:31:02] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 12:31:08] Downloaded: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 12:31:08] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 12:31:08] Downloading: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[05.02.2023 12:31:13] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 12:31:13] Downloaded: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 12:31:13] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 12:31:13] Downloading: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[05.02.2023 12:37:53] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 12:37:58] Downloaded: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 12:37:58] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 12:37:58] Downloading: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[05.02.2023 12:43:45] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 12:43:49] Downloaded: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 12:43:49] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 12:43:49] Downloading: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[05.02.2023 12:50:03] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 12:50:08] Downloaded: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 12:50:08] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 12:50:08] Downloading: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[05.02.2023 12:54:56] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 12:54:59] Downloaded: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 12:54:59] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 12:54:59] Downloading: 1U5T-14G424-BL_1646159765000.TAR.GZ
[05.02.2023 12:54:59] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 12:54:59] Downloaded: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 12:54:59] Preparing USB drive
[05.02.2023 12:55:00] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[05.02.2023 12:55:00] Copying: 1u5t-14g386-cb.tar.gz 
[05.02.2023 12:55:01] Validating: 1u5t-14g386-cb.tar.gz 
[05.02.2023 12:55:02] Copied: 1u5t-14g386-cb.tar.gz 
[05.02.2023 12:55:02] Checking Existing File: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 12:55:02] Copying: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 12:56:30] Validating: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 12:57:09] Copied: 5U5T-14G381-CD_1564401086000.TAR.GZ 
[05.02.2023 12:57:09] Checking Existing File: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 12:57:09] Copying: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 12:57:15] Validating: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 12:57:18] Copied: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[05.02.2023 12:57:18] Checking Existing File: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 12:57:18] Copying: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 12:58:49] Validating: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 12:59:20] Copied: 4U5T-14G423-AA_123694.tar.gz 
[05.02.2023 12:59:20] Checking Existing File: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 12:59:20] Copying: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 13:02:51] Validating: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 13:04:00] Copied: 5U5T-14G391-AK_1571068712000.TAR.GZ 
[05.02.2023 13:04:00] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 13:04:00] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 13:09:18] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 13:10:58] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[05.02.2023 13:10:58] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 13:10:58] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 13:12:01] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 13:12:21] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[05.02.2023 13:12:21] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 13:12:21] Copying: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 13:16:41] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 13:17:55] Copied: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[05.02.2023 13:17:55] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 13:17:55] Copying: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 13:20:23] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 13:21:11] Copied: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
[05.02.2023 13:21:11] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 13:21:11] Copying: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 13:24:52] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 13:26:04] Copied: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
[05.02.2023 13:26:04] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 13:26:04] Copying: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 13:31:32] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 13:33:19] Copied: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
[05.02.2023 13:33:19] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 13:33:19] Copying: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 13:37:43] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 13:39:10] Copied: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[05.02.2023 13:39:10] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 13:39:10] Copying: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 13:45:03] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 13:46:59] Copied: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
[05.02.2023 13:46:59] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 13:46:59] Copying: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 13:47:03] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 13:47:04] Copied: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
[05.02.2023 13:47:04] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 13:47:04] Copying: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 13:52:20] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 13:54:01] Copied: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[05.02.2023 13:54:01] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 13:54:01] Copying: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 13:58:40] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 14:00:08] Copied: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[05.02.2023 14:00:08] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 14:00:08] Copying: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 14:05:11] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 14:06:46] Copied: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
[05.02.2023 14:06:46] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 14:06:46] Copying: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 14:10:30] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 14:11:42] Copied: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
[05.02.2023 14:11:42] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 14:11:42] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 14:11:42] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 14:11:42] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[05.02.2023 14:11:42] Generating reformat.lst
[05.02.2023 14:11:42] Generating autoinstall.lst
[05.02.2023 14:11:42] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 5 February 2023 13:58

If the unit is running 3.4 configure Syn3Updater accordingly, since the log you provided states 3.0 as current version.

Wilfi54 · 5 February 2023 14:07

Version 3.4 /22251 is now installed on the car but without navigation software. I am using google translator as my english is not so good. What exactly has to be set in Cyanlabs?

SaNdMaN · 5 February 2023 23:14

In configuration, set 3.0.17276 as current version and set Nav to yes.
It’s documented here → Configuration - CyanLabs

On a side note, I’m not sure what language do you speak, but syn3updater has been translated to many ones. And also, the extensive documentation page (which some includes images) can also be translated by Google Chrome. Did you really read the documentation?.

CyanLabs · 6 February 2023 16:06

if he is on 3.4 that won’t work, he will need to do 3.4.22251 or similiar to do a downgrade

SaNdMaN · 6 February 2023 16:20

Thank you, I typed that wrong. I pasted the version he had on the log and Syn3Updater, that’s what needs to change to 3.4.
Thanks again.

system · 9 February 2023 16:20

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