SYNC 3 V3.4.23188 Red screen issue

after updating the screen from3.0 build 18093 to 3.4 Build 22020 then to v3.4.23188 gave me a red screen with the below error :
Error in 4u5t-14G23-FC-1615431949000.TAR.GC

so please i need your support in fixing this issue

SYNC Region: ROW

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Unknown

Old SYNC Version: 3.0

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Error in 4u5t-14G23-FC-1615431949000.TAR.GC

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: v3.4.23188

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

not available

It seems you are trying to install maps on a non-NAV APIM.
If so, recreate the USB without maps.


Error update packages not found … :disappointed:

Is the upgrade USB the only device connected?.

yes … log :point_down:

Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

Version: 3.4.22020
Region: ROW
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: JetFlash Transcend 8GB USB Device
Size: 7.5GB
FileSystem: exFAT
Partition Type: MBR

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Sync 3.4.23188 ROW

Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-BS_1660772122000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-BS_1660772122000.TAR.GZ
Item3 = ENH_DAB - 1U5T-14G658-AH_1644006443000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G658-AH_1644006443000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall

PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-BS_1660772122000.TAR.GZ (1.4GB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

[2/17/2024 5:33:27 PM] Selected Region: ROW - Release: Sync 3.4.23188 - Map Version: Non Nav APIM
[2/17/2024 5:33:27 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[2/17/2024 5:33:27 PM] MY20 Protection: Auto-Detect
[2/17/2024 5:33:27 PM] Formatting USB drive
[2/17/2024 5:33:27 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/17/2024 5:33:37 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/17/2024 5:33:37 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[2/17/2024 5:33:37 PM] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:33:37 PM] Downloading: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:43:02 PM] Validating: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:43:14 PM] Downloaded: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:43:14 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/17/2024 5:43:15 PM] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download)
[2/17/2024 5:43:15 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/17/2024 5:43:27 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[2/17/2024 5:43:27 PM] Preparing USB drive
[2/17/2024 5:43:27 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/17/2024 5:43:27 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/17/2024 5:43:27 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/17/2024 5:43:27 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/17/2024 5:43:27 PM] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:43:27 PM] Copying: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:50:00 PM] Validating: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:51:46 PM] Copied: 5U5T-14G391-BS_1660772122000.TAR.GZ
[2/17/2024 5:51:46 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/17/2024 5:51:46 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/17/2024 5:52:02 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/17/2024 5:52:06 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/17/2024 5:52:06 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/17/2024 5:52:06 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/17/2024 5:55:57 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/17/2024 5:56:59 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/17/2024 5:56:59 PM] Generating Autoinstall.lst

This is wrong, you are not on 3.4.
Select any 3.0 as current and redo everything.

please let me know the steps on how to downgrade to the old version ?

As clearly stated, you can’t downgrade back to 3.0.

It is a little unclear…were you actually able to update to version 3.4.22020 successfully and everything worked fine before attempting to update to version 3.4.23188?

As mentioned you cannot downgrade to 3.0.20204 or whatever but you can use that as your current version to update to 3.4.23188 if you are still on version 3.0.