Sync 3 voice control issue

Hello,

I have a Sync 3 system installed on my Ford Fusion 13 (3.4.21265). For a reason I can not get hold of, I cannot use the voice controls properly, it seems the machine does not hear me. I used to make phone calls from my car with no problems, but I have to literally shout for the other caller to hear me. They tell me they can barely hear me as if I am calling from a distant place.

Admittedly, I have recently done some changes to the As-Built Data but don’t really recall with full confidence that I tampered with anything related to the car’s microphone or voice settings.

In a bid to resolve the problem, I upgraded from 3.3 (19052) to 3.4 (21265) and did a master reset afterward but to no avail.

I would highly appreciate your input and assistance if possible and how to restore the correct phone calls/ voice control settings.

Thanks


SYNC Region: Rest Of The World

Navigation Variant: Yes

Old SYNC Version: 3.3 19052

New SYNC Version: 3.4.21265

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.6.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.20196
Region: ROW
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: SMI USB DISK USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AG_1626915602000.TAR.GZ
GRACENOTES=4U5T-14G423-FC_1615431949000.TAR.GZ
VOICE=5U5T-14G391-FR_1626960707000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ
MAP=4U5T-14G421-FAH_1598637879000.TAR.GZ
MAP_LICENSE=4U5T-14G424-FAH_1598638505000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - downgrade  Mode - Sync 3.4.21265 ROW

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (9)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
1U5T-14G658-AG_1626915602000.TAR.GZ (56.8MB)
4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB)
5U5T-14G391-FR_1626960707000.TAR.GZ (1.4GB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847.2MB)
4U5T-14G421-FAH_1598637879000.TAR.GZ (4.9GB)
4U5T-14G424-FAH_1598638505000.TAR.GZ (1.7KB)

LOG
[12/6/2021 6:33:26 PM] Selected Region: ROW - Release: Sync 3.4.21265 - Map Version: 2019 Q4 - ROW (All) 
[12/6/2021 6:33:26 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
[12/6/2021 6:33:26 PM] MY20 Protection: Disabled / Not MY20 
[12/6/2021 6:33:26 PM] Formatting USB drive
[12/6/2021 6:33:26 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/6/2021 6:33:34 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/6/2021 6:33:36 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[12/6/2021 6:33:36 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[12/6/2021 6:33:36 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[12/6/2021 6:33:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/6/2021 6:33:36 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[12/6/2021 6:33:36 PM] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[12/6/2021 6:33:37 PM] Validated: 1U5T-14G658-AG_1626915602000.TAR.GZ (Skipping Download) 
[12/6/2021 6:33:37 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[12/6/2021 6:33:41 PM] Validated: 4U5T-14G423-FC_1615431949000.TAR.GZ (Skipping Download) 
[12/6/2021 6:33:41 PM] Checking Existing File: 5U5T-14G391-FR_1626960707000.TAR.GZ 
[12/6/2021 6:33:47 PM] Validated: 5U5T-14G391-FR_1626960707000.TAR.GZ (Skipping Download) 
[12/6/2021 6:33:47 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[12/6/2021 6:33:51 PM] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download) 
[12/6/2021 6:33:51 PM] Checking Existing File: 4U5T-14G421-FAH_1598637879000.TAR.GZ 
[12/6/2021 6:34:12 PM] Validated: 4U5T-14G421-FAH_1598637879000.TAR.GZ (Skipping Download) 
[12/6/2021 6:34:12 PM] Checking Existing File: 4U5T-14G424-FAH_1598638505000.TAR.GZ 
[12/6/2021 6:34:12 PM] Validated: 4U5T-14G424-FAH_1598638505000.TAR.GZ (Skipping Download) 
[12/6/2021 6:34:12 PM] Preparing USB drive
[12/6/2021 6:34:12 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/6/2021 6:34:12 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/6/2021 6:34:34 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/6/2021 6:34:38 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/6/2021 6:34:38 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[12/6/2021 6:34:38 PM] Copying: GB5T-14G386-SC_85041.tar.gz 
[12/6/2021 6:34:39 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[12/6/2021 6:34:39 PM] Copied: GB5T-14G386-SC_85041.tar.gz 
[12/6/2021 6:34:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/6/2021 6:34:39 PM] Copying: 1u5t-14g386-cb.tar.gz 
[12/6/2021 6:34:39 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/6/2021 6:34:39 PM] Copied: 1u5t-14g386-cb.tar.gz 
[12/6/2021 6:34:39 PM] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[12/6/2021 6:34:39 PM] Copying: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[12/6/2021 6:34:41 PM] Validating: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[12/6/2021 6:34:42 PM] Copied: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[12/6/2021 6:34:42 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[12/6/2021 6:34:42 PM] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[12/6/2021 6:35:28 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[12/6/2021 6:35:36 PM] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[12/6/2021 6:35:36 PM] Checking Existing File: 5U5T-14G391-FR_1626960707000.TAR.GZ 
[12/6/2021 6:35:36 PM] Copying: 5U5T-14G391-FR_1626960707000.TAR.GZ 
[12/6/2021 6:36:41 PM] Validating: 5U5T-14G391-FR_1626960707000.TAR.GZ 
[12/6/2021 6:36:53 PM] Copied: 5U5T-14G391-FR_1626960707000.TAR.GZ 
[12/6/2021 6:36:53 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[12/6/2021 6:36:53 PM] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[12/6/2021 6:37:34 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[12/6/2021 6:37:42 PM] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[12/6/2021 6:37:42 PM] Checking Existing File: 4U5T-14G421-FAH_1598637879000.TAR.GZ 
[12/6/2021 6:37:42 PM] Copying: 4U5T-14G421-FAH_1598637879000.TAR.GZ 
[12/6/2021 6:41:38 PM] Validating: 4U5T-14G421-FAH_1598637879000.TAR.GZ 
[12/6/2021 6:42:23 PM] Copied: 4U5T-14G421-FAH_1598637879000.TAR.GZ 
[12/6/2021 6:42:23 PM] Checking Existing File: 4U5T-14G424-FAH_1598638505000.TAR.GZ 
[12/6/2021 6:42:23 PM] Copying: 4U5T-14G424-FAH_1598638505000.TAR.GZ 
[12/6/2021 6:42:23 PM] Validating: 4U5T-14G424-FAH_1598638505000.TAR.GZ 
[12/6/2021 6:42:23 PM] Copied: 4U5T-14G424-FAH_1598638505000.TAR.GZ 
[12/6/2021 6:42:23 PM] Generating reformat.lst
[12/6/2021 6:42:23 PM] Generating autoinstall.lst
[12/6/2021 6:42:23 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

This is actually a rather common issue with Sync 3 and phone pairing. Usually solved by the following:

Perform a master reset on the Sync system. This will wipe all phones, etc., from the system. It will not change the asbuilt settings. Let the system reboot.
In the phone, go to your Bluetooth and delete the Sync 3 system (Your vehicle.)
Now the important part:
Shut off the vehicle.
Reboot your phone, power down completely.
Once those are rebooted, go into the phone audio section and disable the equalizer. Both Android and Apple have this, and it can be an issue with AA and CP.
Turn on vehicle. Now re-pair your phone with Sync.

Hey, since we didn’t hear back from you, this thread will be closed after 48 hours since the last response.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.