Hello,
I have a Sync 3 system installed on my Ford Fusion 13 (3.4.21265). For a reason I can not get hold of, I cannot use the voice controls properly, it seems the machine does not hear me. I used to make phone calls from my car with no problems, but I have to literally shout for the other caller to hear me. They tell me they can barely hear me as if I am calling from a distant place.
Admittedly, I have recently done some changes to the As-Built Data but don’t really recall with full confidence that I tampered with anything related to the car’s microphone or voice settings.
In a bid to resolve the problem, I upgraded from 3.3 (19052) to 3.4 (21265) and did a master reset afterward but to no avail.
I would highly appreciate your input and assistance if possible and how to restore the correct phone calls/ voice control settings.
Thanks
SYNC Region: Rest Of The World
Navigation Variant: Yes
Old SYNC Version: 3.3 19052
New SYNC Version: 3.4.21265
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.10.6.0
Syn3 Updater Documentation Read: Yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.4.20196
Region: ROW
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20
DESTINATION DETAILS
Mode: Drive
Model: SMI USB DISK USB Device
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
ENH_DAB=1U5T-14G658-AG_1626915602000.TAR.GZ
GRACENOTES=4U5T-14G423-FC_1615431949000.TAR.GZ
VOICE=5U5T-14G391-FR_1626960707000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ
MAP=4U5T-14G421-FAH_1598637879000.TAR.GZ
MAP_LICENSE=4U5T-14G424-FAH_1598638505000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - downgrade Mode - Sync 3.4.21265 ROW
[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction
FILES (9)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
1U5T-14G658-AG_1626915602000.TAR.GZ (56.8MB)
4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB)
5U5T-14G391-FR_1626960707000.TAR.GZ (1.4GB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847.2MB)
4U5T-14G421-FAH_1598637879000.TAR.GZ (4.9GB)
4U5T-14G424-FAH_1598638505000.TAR.GZ (1.7KB)
LOG
[12/6/2021 6:33:26 PM] Selected Region: ROW - Release: Sync 3.4.21265 - Map Version: 2019 Q4 - ROW (All)
[12/6/2021 6:33:26 PM] Install Mode: Auto-Detect (downgrade) Forced: False
[12/6/2021 6:33:26 PM] MY20 Protection: Disabled / Not MY20
[12/6/2021 6:33:26 PM] Formatting USB drive
[12/6/2021 6:33:26 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/6/2021 6:33:34 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[12/6/2021 6:33:36 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[12/6/2021 6:33:36 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[12/6/2021 6:33:36 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[12/6/2021 6:33:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[12/6/2021 6:33:36 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[12/6/2021 6:33:36 PM] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ
[12/6/2021 6:33:37 PM] Validated: 1U5T-14G658-AG_1626915602000.TAR.GZ (Skipping Download)
[12/6/2021 6:33:37 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ
[12/6/2021 6:33:41 PM] Validated: 4U5T-14G423-FC_1615431949000.TAR.GZ (Skipping Download)
[12/6/2021 6:33:41 PM] Checking Existing File: 5U5T-14G391-FR_1626960707000.TAR.GZ
[12/6/2021 6:33:47 PM] Validated: 5U5T-14G391-FR_1626960707000.TAR.GZ (Skipping Download)
[12/6/2021 6:33:47 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ
[12/6/2021 6:33:51 PM] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download)
[12/6/2021 6:33:51 PM] Checking Existing File: 4U5T-14G421-FAH_1598637879000.TAR.GZ
[12/6/2021 6:34:12 PM] Validated: 4U5T-14G421-FAH_1598637879000.TAR.GZ (Skipping Download)
[12/6/2021 6:34:12 PM] Checking Existing File: 4U5T-14G424-FAH_1598638505000.TAR.GZ
[12/6/2021 6:34:12 PM] Validated: 4U5T-14G424-FAH_1598638505000.TAR.GZ (Skipping Download)
[12/6/2021 6:34:12 PM] Preparing USB drive
[12/6/2021 6:34:12 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[12/6/2021 6:34:12 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[12/6/2021 6:34:34 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[12/6/2021 6:34:38 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[12/6/2021 6:34:38 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[12/6/2021 6:34:38 PM] Copying: GB5T-14G386-SC_85041.tar.gz
[12/6/2021 6:34:39 PM] Validating: GB5T-14G386-SC_85041.tar.gz
[12/6/2021 6:34:39 PM] Copied: GB5T-14G386-SC_85041.tar.gz
[12/6/2021 6:34:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[12/6/2021 6:34:39 PM] Copying: 1u5t-14g386-cb.tar.gz
[12/6/2021 6:34:39 PM] Validating: 1u5t-14g386-cb.tar.gz
[12/6/2021 6:34:39 PM] Copied: 1u5t-14g386-cb.tar.gz
[12/6/2021 6:34:39 PM] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ
[12/6/2021 6:34:39 PM] Copying: 1U5T-14G658-AG_1626915602000.TAR.GZ
[12/6/2021 6:34:41 PM] Validating: 1U5T-14G658-AG_1626915602000.TAR.GZ
[12/6/2021 6:34:42 PM] Copied: 1U5T-14G658-AG_1626915602000.TAR.GZ
[12/6/2021 6:34:42 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ
[12/6/2021 6:34:42 PM] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ
[12/6/2021 6:35:28 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ
[12/6/2021 6:35:36 PM] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ
[12/6/2021 6:35:36 PM] Checking Existing File: 5U5T-14G391-FR_1626960707000.TAR.GZ
[12/6/2021 6:35:36 PM] Copying: 5U5T-14G391-FR_1626960707000.TAR.GZ
[12/6/2021 6:36:41 PM] Validating: 5U5T-14G391-FR_1626960707000.TAR.GZ
[12/6/2021 6:36:53 PM] Copied: 5U5T-14G391-FR_1626960707000.TAR.GZ
[12/6/2021 6:36:53 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ
[12/6/2021 6:36:53 PM] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ
[12/6/2021 6:37:34 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ
[12/6/2021 6:37:42 PM] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ
[12/6/2021 6:37:42 PM] Checking Existing File: 4U5T-14G421-FAH_1598637879000.TAR.GZ
[12/6/2021 6:37:42 PM] Copying: 4U5T-14G421-FAH_1598637879000.TAR.GZ
[12/6/2021 6:41:38 PM] Validating: 4U5T-14G421-FAH_1598637879000.TAR.GZ
[12/6/2021 6:42:23 PM] Copied: 4U5T-14G421-FAH_1598637879000.TAR.GZ
[12/6/2021 6:42:23 PM] Checking Existing File: 4U5T-14G424-FAH_1598638505000.TAR.GZ
[12/6/2021 6:42:23 PM] Copying: 4U5T-14G424-FAH_1598638505000.TAR.GZ
[12/6/2021 6:42:23 PM] Validating: 4U5T-14G424-FAH_1598638505000.TAR.GZ
[12/6/2021 6:42:23 PM] Copied: 4U5T-14G424-FAH_1598638505000.TAR.GZ
[12/6/2021 6:42:23 PM] Generating reformat.lst
[12/6/2021 6:42:23 PM] Generating autoinstall.lst
[12/6/2021 6:42:23 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!