Sync 3

[shaya]

Good Morning

I Have a Sync 3. Sadly it shows no Version or Buildnumber, i cant update or anithyng. The USB connection works just fine (Tried with a bunch of music-sticks)

Does anybody have a solution to Bring the Version and Buildnumber back?

Thans alot.

Greetings from Switzerland

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SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.1234

New SYNC Version: 3.4.123

Do you have a error message, if so what is it?
No Error Message at all

Update Method: Official Ford

[SaNdMaN]

Hello.

Can you share a picture of the about Sync3 section on the screen?.

Also, create and run an interrogator log, then post the XML here.

[shaya]

Thanks for the replay

The inerrogater Log does not work, i tried it too to figure out, witch version is Installed, but dosent show me the :“startung softwareupdate” dialog in the top bar. And also is no xml-file generated

[SaNdMaN]

Why is the unit off the vehicle?
Do you mind sharing context?, or telling us what’s really going on with the unit?.

Also, post a picture of the sticker located on the back of the APIM.

[CyanLabs (Scott)]

Sometimes this happens, have you already simply tried a master reset?

[shaya]

I Changed the Unit. This is the old one, so i made a testbench, to learn something about it, and configer it with forsecan and see what happens. Just fore couriossity… A picture will come tomorrw.
I also build a GWM, TCU and a ACM with a bunch of Speakers in the Bench. So i have Connection throu Forscan.

To Start the Canbus i have a CAN injection tool, that sends the “Start, engine running, shiftet gear(park) and rpm” message to the Can bus

I tried the Master-reset already but diddent work.

I hope i could explain it right, my english isent the best

[CyanLabs (Scott)]

Everytime i’ve had no build number and it can’t be fixed by master reset the unit has been faulty, are you able to run anything on this? reformat? etc?

[shaya]

No sadly not, when i plug the usb stick with the updates, , reformat or irrogator log nothing happens ( it generaits also no log file) but music works on the stick.

Also the stick is corectly formatet (exfat) and has 32gb of space

[CyanLabs (Scott)]

Hmm, not sure what else to suggest then really, i’m leaning towards faulty APIM

[SaNdMaN]

Thank you for the context.

Well, if a master reset and/or module reset from Forscan does not change things, I’m also pointing towards a faulty unit. Why did you replace it in the first place?.

Also, have you verified that the USB you are using is not GPT but MBR?

[F150Chief]

Try running the rwdata tool on it then reboot the unit 2 times and see if the situation changes. This will ensure you have memory space and clear old logging files.