Are you aware that you omitted all relevant information?
The purpose of the template is to gather information, yet you didn’t complete it accordingly. It’s not even coherent, you say you used official Ford update, but also say that you selected ANZ. Also, both versions (new and old) are the same.
So you just repeated what you said before but now using the template.
My recommendation is that you complete the information as requested, I think no one will be able to help without having details.
I completed the template as requested. There was no sync upgrade done so provided the same serial number - they are mandatory fields so what did you expect me to enter in the original field. The template is not fit for purpose clearly (I took a screen shot of my sync 4 screen but cannot upload it). The main software does not appear to have been modified from what was set up by Ford in the US so responded like that. I have done what has been requested.