Sync3 show different version then Interrogator

pawelszczypior · 26 January 2025 15:57

Hi
I’m new on this forum.
I try to find solution for my issues but I didn’t find anything.
A want update my sync3 to latest version on My Ford Fusion Energi 2017 (PHEV) APIM version HP5T-14G371-CAF (32GB navi)
I use interrogator GB5T-14G386-AC and based on log file sync3 updater show current version as 3.4.22021 but sync3 information screen show Software version 3.4 compilation 20021 product.
Apim was adopted to eu by somone when car was imported to eu, and I heve no idea what version was originally and what methods he use, I also haven’t contact with him to ask.
I have couple another issues with it.
Harmonogram is hard to program, and it clear and switched off by self after couple days.
Sometimes charging times is revert by self to setings from first settings I make.
Tcu modem serial no. don’t show.
What should I do to update and fix problem’s
Inerrogator log:
<p:OTAModuleSnapShot xmlns:d2p1=“urn:ford/Vehicle/Module/Information/v3.0” xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:p=“urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0” version=“2025-01-26” xsi:schemaLocation=“urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd”>
<p:VIN>3FA6P0PU5HRXXXXXX</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
d2p1:RoleCONSUMER</d2p1:Role>
d2p1:RoleSourceOTA</d2p1:RoleSource>
d2p1:RoleDescSYNCGEN3</d2p1:RoleDesc>
d2p1:RoleIDOTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType>
<d2p1:DTC DTCValue=“c1840008”/>
<d2p1:DTC DTCValue=“c1980008”/>
</p:BroadcastDTCType>
<p:Node isFlashed=“false” specificationCategory=“GGDS”>
d2p1:Address7D0</d2p1:Address>
<d2p1:ECUAcronym name=“APIM”>
d2p1:State
<d2p1:Gateway gatewayType=“NONE”>
<d2p1:DID didFormat=“ASCII” didType=“Embedded Consumer Operating System Part Number” didValue=“8033” responseLength=“24”>
d2p1:Response5U5T-14G381-EB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8060” responseLength=“384”>
d2p1:Response315535542d3134473432312d424146000000000000000000315535542d3134473432312d424246000000000000000000315535542d3134473432312d424646000000000000000000315535542d3134473432342d424800000000000000000000355535542d3134473339312d414b00000000000000000000345535542d3134473432322d424345000000000000000000345535542d3134473432332d414100000000000000000000315535542d3134473635382d414500000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8061” responseLength=“384”>
d2p1:Response000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 1” didValue=“D704” responseLength=“4”>
d2p1:Response756671fe</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 2” didValue=“D705” responseLength=“4”>
d2p1:Response3f92a261</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE00” didValue=“DE00”>
d2p1:Response2a2a050210028902868a</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE01” didValue=“DE01”>
d2p1:Response504c0101c002409000000005</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE02” didValue=“DE02”>
d2p1:Response0003000000</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE03” didValue=“DE03”>
d2p1:Response01000200030001</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE04” didValue=“DE04”>
d2p1:Response1ac21aa42bd0</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE05” didValue=“DE05”>
d2p1:Response80</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE06” didValue=“DE06”>
d2p1:Response07003300000000171c000056566d006a</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“On-line Diagnostic Database Reference Number” didValue=“F110” responseLength=“24”>
d2p1:ResponseDS-GB5T-14G371-CB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Core Assembly Number” didValue=“F111” responseLength=“24”>
d2p1:ResponseHP5T-14G380-BA</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Delivery Assembly Number” didValue=“F113” responseLength=“24”>
d2p1:ResponseHP5T-14G371-CAF</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Calibration Data #1 Number” didValue=“F124” responseLength=“24”>
d2p1:ResponseGB5T-14G375-CA</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Private Sub Node #1 Serial Number” didValue=“F141” responseLength=“16”>
d2p1:ResponseVV4MVFPA</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Software Download Specification Version” didValue=“F162” responseLength=“1”>
d2p1:Response00</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Diagnostic Specification Version” didValue=“F163” responseLength=“1”>
d2p1:Response00</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Vehicle Manufacturer ECU Software Number” didValue=“F188” responseLength=“24”>
d2p1:ResponseGB5T-14G374-CB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Serial Number” didValue=“F18C” responseLength=“16”>
d2p1:Response/
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 1” didValue=“F1D0” responseLength=“6”>
d2p1:Response88:c2:55:7c:c9:6c</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 2” didValue=“F1D1” responseLength=“6”>
d2p1:Response88:c2:55:7c:c9:6d</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate=“500” d2p1:NetworkName=“HS-CAN” d2p1:NetworkProtocol=“CAN” d2p1:DLCName=“SAE J1962” d2p1:Pins=“6,14”/>
<d2p1:DTC DTCValue=“c1840008”/>
<d2p1:DTC DTCValue=“c1980008”/>
<d2p1:AdditionalAttributes logGeneratedDateTime=“2025-01-26T14:13:29+00:00” RAM=“1080291328” vmcuVersion=“Vector_VMCU_02.02.20”>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“1.1G” available=“676K”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“3.2G” available=“8.4M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“3.6G” available=“29M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“3.4G” available=“33M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.9G” available=“8.5M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1.0G” available=“59M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1.2G” available=“877M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“35M” available=“35M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“90M” available=“90M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1.4G” available=“143M”/>
<d2p1:PartitionHealth type=“/fs/mp/resources” total=“74M” available=“380K”/>
<d2p1:PartitionHealth type=“/fs/images/” total=“25G” available=“9.5G”/>
d2p1:InstallationLog/
d2p1:SyncDataMIIEtAYJKoZIhvcNAQcDoIIEpTCCBKECAQAxggG4MIIBtAIBADCBmzCBhjEbMBkGA1UEChMSRm9yZCBNb3RvciBDb21wYW55MQswCQYDVQQGEwJVUzERMA8GA1UEBxMIRGVhcmJvcm4xHjAcBgkqhkiG9w0BCQEWD21nbXNlY0Bmb3JkLmNvbTEnMCUGA1UEAxMeU3luYyBNb2R1bGUgRW5jcnlwdGlvbiBHZW4zIEEyAhDfwyMpAoa+v0vYmqleqJR7MA0GCSqGSIb3DQEBAQUABIIBACIdYeOCWWkVO4fNRbjx4SRtv259sNOqx53UWi4wURhEBzAMx7QSTWe9eV+ZtaG0zrPgX2RfjVCrZqsHFROMzDVGWtDiGIo3t/5x+thEO/sTcXNLzvKs2r+gM6dKoQ8XsREbSOHrccy8u5YpKCI4Rnj83Qg1QNz5MKGzW2hxlDB1C4cRZ/w7jCU2avjSVPaJFCJ7UGN0+x4mtyex2TIQ8H7qbHmkUesfC99PtEZBrQ1Eyu+CENjCou/iENp9g5aXKzb4eBzGp1RNy8655fso/c46Ucxq6YheGT+/QMQk0vTCSQdUMV1qYPk8jFxNri23J+Toe45rpg1cL2HvxzxB52EwggLeBgkqhkiG9w0BBwEwHQYJYIZIAWUDBAEqBBAciLBXfFufoVpCBeMXtt0wgIICsOgt1FK983H5QAq/cKxG2g/vujnT6fXbZcTyZRKwyV0WEJPPvwzUjKjJYnpCvKDZEQ7j45x2g35d6LqyRc6zl9rYTEAShmSoTg+YZVfR6VNBaQ1uFBYq8vBR+zDWFaJNbIY87eKVrm2NZ1dxgEYYXUixgoGT/GbQmotpM/9QC4H2qy67OjbydgQMvsic/w9bOjhbV+VfbGVlraLhJDtC1U8Qy0jwVKLGsJwZVdEsJ+ebc4vSYrogGUuyFfa9Azv1jH2ddLsi74XKJL2yZFx+bfZPqO+zSvQLn2+pM3jvNYsZ1XjjsvBcEz+Bl96ClwAOq88z8vmLatdLYquJPE6mJf+zNFhkCBIxFh6TmTkFMJijMDCFjqrCephKoaJtrZwlOI6flCHooErN2dHVRrw57UgcISLJM540paz759gLPTVh003PemSfPdX+mYN0N3jmm4JD3wZIDXQ5SBDHZLLiT8exIWqV/z5SCLFaHNFzppplUNIlHF4e1hORfIUkdh+SpVmJ4JetS5q/25Q+QtO9dGKTPrwqjrVrdl2nqD0LqKsfmp3/ClnrlQhb19SUSbE7wFnYE6aTjG3OsK0lkODMExl6Kv5RPn6GaDwip6uGplE1uwl96V58qESb4FIcAb3PXAnuoyAtC9u0KdreoSUAyPLLRl4ZcaXLOCvLweSTlCM9a5QrGV6iSxhEZANHlQV2jTyggeYktNgzqmfbGSpUcOaHyRUUambV6pqseRP0Yzg31ej8RnEEwxCNNYsG2sXbLozsaAqvfsq4/kivLtm3xjvoxzvQxEgjiclshhFmaOZf3CvHfL+ok16ghIESS40hfX4ePJ3vK8SQz/YGt2EthjTsstDPM8ZZrmKKelhgo/y33btq0fDvNaXrRmQyFAK5tG2Xd3tLO/EDVHqFhp94Y3E=</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?
No errors

Update Method: CyanLabs Manual Method

warlock12118 · 26 January 2025 18:28

HP5T means someone dropped in a unit from an MKZ or a counterfeit unit at some point, factory on a 2017 Energi is HS7T-14G370- _ _

What does the screen look like? Is it the 3.4.x blue theme
If its the 3.4.x blue them just use the updater to get you to 3.4.21265
TCU is not going to work, its a 3G unit, to get this working you’re going to need an H or J EU series TCU (there’s a full set of threads on TCU upgrades).

pawelszczypior · 26 January 2025 19:06

Thank you for your reply
The screen looks normal, it have a blue theme. Could it be that interrogator is wrong due to a wrong previous update or change of region? On sticker attached to is HS7T-14G370GCC

What about the differences between the version of the software on the sync information screen and the interrogator, should I set in sync3 updater the one from interrogator? Will the app showing the energy distribution not disappear after the update? I like it very much.
Kind regards

warlock12118 · 27 January 2025 13:23

The Energi powerflow app is part of every Sync3 build, its a series of settings in the APIM that enable/disable it, so updating the Sync3 build will not break it.
Use the Cyanlabs updater to update the app ONLY.
Perform a master rest on the APIM
Set the current version to 3.4.19274, since you’ve got a non-3.4.x APIM set the target to 3.4.21265 with the install method set to auto install.
After the install runs perform another master reset.

pawelszczypior · 9 February 2025 19:01

Hi
I did exactly how you say, everything went smoothly.
Now my sync is 3.4.21265.
Can you tell me what problems could be with newer/latest bulids on my apim?
Is any reason to not update maps to f13?

warlock12118 · 9 February 2025 19:28

Maps are entirely separate from the build, you could do 3.4.21265 + F13 maps.
Keep in mind that a US NAV APIM cannot hold the complete EU F13 maps, it only has 32Gb of storage (an EU NAV APIM has 64Gb) so you’ll need to use the cutdown map generator.

You could try 3.4.23188, there are no visible functional changes from 3.4.21265, they are updated drivers, voice commands and a GraceNote update.

pawelszczypior · 9 February 2025 20:39

Now ewerything is clear, thank you
I will try update maps only.
I still have problem with my “go times schedule”, to set it I must try many times before setings is saved, today after dozens of attempts I successfully set only one setting (for Monday morning). Did you hear anything about this issue? I try googling, but nothing.

system · 11 March 2025 20:39

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