Sync3 updating software status

Ford SYNC 3 Support
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1

Hey team. Please advise.
Ford Edge 2020, Sync3.4 19200 firmware. I played with Auto updates and added wifi, but then the connection was interrupted. But my sync repeately inform me - Update is progress, please store update to USB…etc.
I tried to update with Flash, only sync, no maps - Updating system line dissappear in 25 minutes, retry it with many usb. Then - power off, power on the engine - and again, warning from Sync - update is in progress, some function may not be available. Tried to delete gracenote - no luck.
How to drop this in-memory update process and do it from usb normally?

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.19200

New SYNC Version: 3.4.1900

Do you have a error message, if so what is it?
“Install in progress please do not remove the USB…” message. There’s nothing in the USB port, putting the Sync update USB back in and re-running does nothing.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

no logs on flash
<?xml version="1.0" encoding="UTF-8"?>
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  <p:ModuleName>ECU</p:ModuleName>
  <p:RequestRole>
    <d2p1:Role>CONSUMER</d2p1:Role>
    <d2p1:RoleSource>OTA</d2p1:RoleSource>
    <d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
    <d2p1:RoleID>OTA</d2p1:RoleID>
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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          <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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          <d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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          <d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
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          <d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
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            <d2p1:IsConfig>true</d2p1:IsConfig>
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          <d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
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            <d2p1:IsConfig>true</d2p1:IsConfig>
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          <d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
            <d2p1:Response>0000000200</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
            <d2p1:Response>00000300090007</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
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          <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
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            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
            <d2p1:Response>90</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
            <d2p1:Response>08003300000000186a00005656880070</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
            <d2p1:Response>DS-1U5T-14G371-EH</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
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          <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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          <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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          <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
            <d2p1:Response>WZ11FV39</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
            <d2p1:Response>Blank</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
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            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
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            <d2p1:IsConfig>false</d2p1:IsConfig>
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          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
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            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
        </d2p1:Gateway>
      </d2p1:State>
    </d2p1:ECUAcronym>
    <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
    <d2p1:AdditionalAttributes logGeneratedDateTime="2000-01-04T14:38:53+00:00" RAM="1100693504" vmcuVersion="Vector_VMCU_02.02.20">
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="10M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="14M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="13M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="11M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="879M" available="4.2M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="2.6M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.7G" available="14M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.4G" available="13M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.0G" available="12M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="1.6G" available="15M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="1.1G" available="10M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="2.5G" available="24M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="465M" available="3.0M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/grace" total="1.0G" available="57M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="514M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="83M"/>
      <d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="144M"/>
      <d2p1:PartitionHealth type="/fs/images/" total="25G" available="4.3G"/>
      <d2p1:InstallationLog/>
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    </d2p1:AdditionalAttributes>
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</p:OTAModuleSnapShot>
2

If you can go here https://www.ford.com/support/sync-maps-updates/
Download the update file and put it directly on the usb and plug it in and see if it brute force goes

Edit:
I forgot to add make sure the two files stay outside the folder I’ve had some goofs where they pop into it when I move them

3

Hi.

It’s not clear what you want to do (or what you have done).

Have you master reset?.

Provide the log for that USB.

You don’t, disable OTA updates.

4

Thank you all! Master reset did the trick.
Successfully updated Sync.
Jailbreaked and deleted US maps, installed EU maps instead:)
Next challenge - make UK TCU work in UA

1 Like
5

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