Good morning friends, I need help from the team, if by chance the translation is bad, I’m sorry because I’m from Brazil and I used google translator to translate into English.
My problem is with the Sync3 that has a black screen, no update was made, I was traveling and the radio simply started to slow down, locking the GPS, and not responding to the commands on the screen, very slow indeed, the next day already it didn’t turn on anymore.
It was then that I started researching the internet and saw that this is a common problem with Sync3, several reports from users with the same problem, there is even a bulletin published by FORD to technicians that I had access to on the website https://www. fordserviceinfo.com/, informing you of the problem.
I took the car to the dealership and they told me that it was necessary to change the APIM, due to the very high value I did not authorize it. But I think if the reverse camera works, why change the APIM, I don’t think it’s totally dead. So I started researching how to recover the APIM, so I bought an ELM327 vLinker FS recommended by ForScan and ventured out to try to recover. So far without success.
My ForScan does not give an option to update firmware, I don’t know why. Then I found your website https://cyanlabs.net/, as I didn’t know the version of the software installed I was afraid of making things worse and tried to find out the version of my software beforehand. On the ford website it says my version is 3.0.17276, not sure thats what ford says.
I downloaded the programs to the pendrive, I put it in the car and nothing happens, I created a log pendrive, but it does not generate the XML.
Then I saw that it is possible to record directly on the eMMc, through USB, I found a tutorial on github, I even made a USB adapter, I connected it to the APIM board and put it in the notebook, it recognized the chip and even asked to do the formatting, that is he is still alive, i hope i can recover. What I couldn’t do was compile the programs to boot MLO and QNX-IFS-REFORMAT.
Can anyone help me with a solution?
SYNC Region: ANZ
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.0.17276
New SYNC Version: 3.4.21265
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 188.8.131.52
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V184.108.40.206 Branch: Stable Operating System: Microsoft Windows 11 Home Single Language (2009) PREVIOUS CONFIGURATION Version: 3.0.17276 Region: ANZ Navigation: True Install Mode: reformat (reformat) Install Mode Overridden: True My20 Protection Enabled: Desabilitado / Não Modelo 2020+ DESTINATION DETAILS Mode: Drive Model: SanDisk Cruzer Blade USB Device Size: 29,8GB FileSystem: exFAT Partition Type: MBR REFORMAT.LST GRACENOTES=4U5T-14G423-DC_1615429585000.TAR.GZ VOICE=5U5T-14G391-DP_1626960105000.TAR.GZ APPS=5U5T-14G381-EU_1634769242000.TAR.GZ MAP=4U5T-14G421-DAG_1644011139000.TAR.GZ VOICE_NAV=4U5T-14G422-DH_1644008342000.TAR.GZ AUTOINSTALL.LST ; CyanLabs Syn3Updater 220.127.116.11 Stable - reformat FORCED Mode - Sync 3.4.21265 ANZ [SYNCGen3.0_ALL_PRODUCT] Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz Options = AutoInstall FILES (6) 1u5t-14g386-cb.tar.gz (8,5MB) 4U5T-14G423-DC_1615429585000.TAR.GZ (896MB) 5U5T-14G391-DP_1626960105000.TAR.GZ (1GB) 5U5T-14G381-EU_1634769242000.TAR.GZ (847,2MB) 4U5T-14G421-DAG_1644011139000.TAR.GZ (4,7GB) 4U5T-14G422-DH_1644008342000.TAR.GZ (1,5GB) LOG [18/01/2023 19:30:21] Selected Region: ANZ - Release: Sync 3.4.21265 - Map Version: 2.21 (2021) - ANZ, SA and TW [18/01/2023 19:30:21] Install Mode: reformat (reformat) Forced: True [18/01/2023 19:30:21] MY20 Protection: Desabilitado / Não Modelo 2020+ [18/01/2023 19:30:21] Checking Existing File: 1u5t-14g386-cb.tar.gz [18/01/2023 19:30:21] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) [18/01/2023 19:30:21] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ [18/01/2023 19:30:24] Validated: 4U5T-14G423-DC_1615429585000.TAR.GZ (Skipping Download) [18/01/2023 19:30:24] Checking Existing File: 5U5T-14G391-DP_1626960105000.TAR.GZ [18/01/2023 19:30:27] Validated: 5U5T-14G391-DP_1626960105000.TAR.GZ (Skipping Download) [18/01/2023 19:30:27] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ [18/01/2023 19:30:30] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download) [18/01/2023 19:30:30] Checking Existing File: 4U5T-14G421-DAG_1644011139000.TAR.GZ [18/01/2023 19:30:44] Validated: 4U5T-14G421-DAG_1644011139000.TAR.GZ (Skipping Download) [18/01/2023 19:30:44] Checking Existing File: 4U5T-14G422-DH_1644008342000.TAR.GZ [18/01/2023 19:30:49] Validated: 4U5T-14G422-DH_1644008342000.TAR.GZ (Skipping Download) [18/01/2023 19:30:49] Preparing USB drive [18/01/2023 19:30:49] Checking Existing File: 1u5t-14g386-cb.tar.gz [18/01/2023 19:30:49] 1u5t-14g386-cb.tar.gz exists and validated successfully, skipping copy [18/01/2023 19:30:49] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ [18/01/2023 19:31:15] 4U5T-14G423-DC_1615429585000.TAR.GZ exists and validated successfully, skipping copy [18/01/2023 19:31:15] Checking Existing File: 5U5T-14G391-DP_1626960105000.TAR.GZ [18/01/2023 19:31:47] 5U5T-14G391-DP_1626960105000.TAR.GZ exists and validated successfully, skipping copy [18/01/2023 19:31:47] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ [18/01/2023 19:32:12] 5U5T-14G381-EU_1634769242000.TAR.GZ exists and validated successfully, skipping copy [18/01/2023 19:32:12] Checking Existing File: 4U5T-14G421-DAG_1644011139000.TAR.GZ [18/01/2023 19:34:32] 4U5T-14G421-DAG_1644011139000.TAR.GZ exists and validated successfully, skipping copy [18/01/2023 19:34:32] Checking Existing File: 4U5T-14G422-DH_1644008342000.TAR.GZ [18/01/2023 19:35:25] 4U5T-14G422-DH_1644008342000.TAR.GZ exists and validated successfully, skipping copy [18/01/2023 19:35:25] Generating reformat.lst [18/01/2023 19:35:25] Generating autoinstall.lst [18/01/2023 19:35:25] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!