The "master reset" button has been disabled

I upgraded from version 3.0 (19205) to version 3.4 (23188).
At first the map/GPS stopped working. After restarting twice, it appeared again (reestablished communication with the GPS).

However, I always read here that it is necessary to do the master reset, but after updating, the “master reset” button became inactive, I cannot click.
What should I do to perform a master reset?


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 3.4.23188

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

[19/02/2024 23:41:27] Selected Region: ANZ - Release: Sync 3.4.23188 - Map Version: 2.22 (2022) - ANZ, SA and TW 
[19/02/2024 23:41:27] Install Mode: Auto-Detectarar (reformat) Forced: False 
[19/02/2024 23:41:27] MY20 Protection: Auto-Detectar 
[19/02/2024 23:41:27] Formatting USB drive
[19/02/2024 23:41:27] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[19/02/2024 23:41:49] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[19/02/2024 23:41:49] Downloading: 1u5t-14g386-cb.tar.gz
[19/02/2024 23:41:52] Validating: 1u5t-14g386-cb.tar.gz 
[19/02/2024 23:41:53] Downloaded: 1u5t-14g386-cb.tar.gz 
[19/02/2024 23:41:53] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[19/02/2024 23:41:53] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[19/02/2024 23:41:53] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[19/02/2024 23:41:53] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[19/02/2024 23:41:53] Checking Existing File: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[19/02/2024 23:41:53] Downloading: 5U5T-14G391-DS_1660784642000.TAR.GZ
[19/02/2024 23:45:39] Validating: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[19/02/2024 23:45:47] Downloaded: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[19/02/2024 23:45:47] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[19/02/2024 23:45:47] Downloading: 4U5T-14G423-DC_1615429585000.TAR.GZ
[19/02/2024 23:49:01] Validating: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[19/02/2024 23:49:08] Downloaded: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[19/02/2024 23:49:08] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[19/02/2024 23:49:08] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[19/02/2024 23:51:48] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[19/02/2024 23:51:55] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[19/02/2024 23:51:55] Checking Existing File: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[19/02/2024 23:51:55] Downloading: 4U5T-14G421-DAH_1683053828000.TAR.GZ
[20/02/2024 00:04:26] Validating: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[20/02/2024 00:04:59] Downloaded: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[20/02/2024 00:04:59] Checking Existing File: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:04:59] Downloading: 4U5T-14G422-DH_1644008342000.TAR.GZ
[20/02/2024 00:09:00] Validating: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:09:10] Downloaded: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:09:10] Preparing USB drive
[20/02/2024 00:09:10] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[20/02/2024 00:09:10] Copying: 1u5t-14g386-cb.tar.gz 
[20/02/2024 00:09:15] Validating: 1u5t-14g386-cb.tar.gz 
[20/02/2024 00:09:15] Copied: 1u5t-14g386-cb.tar.gz 
[20/02/2024 00:09:15] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/02/2024 00:09:15] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/02/2024 00:09:15] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/02/2024 00:09:15] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/02/2024 00:09:15] Checking Existing File: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[20/02/2024 00:09:15] Copying: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[20/02/2024 00:12:24] Validating: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[20/02/2024 00:12:54] Copied: 5U5T-14G391-DS_1660784642000.TAR.GZ 
[20/02/2024 00:12:54] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[20/02/2024 00:12:54] Copying: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[20/02/2024 00:15:39] Validating: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[20/02/2024 00:16:05] Copied: 4U5T-14G423-DC_1615429585000.TAR.GZ 
[20/02/2024 00:16:05] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[20/02/2024 00:16:05] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[20/02/2024 00:18:48] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[20/02/2024 00:19:13] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[20/02/2024 00:19:13] Checking Existing File: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[20/02/2024 00:19:13] Copying: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[20/02/2024 00:34:15] Validating: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[20/02/2024 00:36:35] Copied: 4U5T-14G421-DAH_1683053828000.TAR.GZ 
[20/02/2024 00:36:35] Checking Existing File: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:36:35] Copying: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:41:21] Validating: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:42:06] Copied: 4U5T-14G422-DH_1644008342000.TAR.GZ 
[20/02/2024 00:42:06] Generating reformat.lst
[20/02/2024 00:42:06] Generating autoinstall.lst
[20/02/2024 00:42:06] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

If I remember right I think you need the Key in the on position and not Accessory for it to show up.

2 Likes

That’s correct, or start the engine.