I just picked up a new 2021 Escape PHEV Titanium Premium and am using a USB stick for music. After the vehicle has been off for a while, it can never resume USB music playback by itself. It times out with message “the media device is not available”. It can always play fine when I manually re-select the USB source, but cannot resume on startup, unless the vehicle has been off for only a very short while (just a couple seconds), then it does resume properly.
It seems to just be too slow to mount the USB device and times out. But it then detects the USB media just fine a couple seconds after startup (as can be seen in the video I made).
I tried with 3 different brands, sizes and USB versions (1.1, 2 and 3.1) of memory sticks with the same results with each device.
I tried different file systems on the USB sticks (FAT32, exFat) and different sector sizes.
I tried re-indexing the USB media multiple times. It does indeed complete successfully the indexing each time.
I tried multiple master reset of Sync.
I tried a cold reboot, by disconnecting the 12v battery for 45 minutes.
Any ideas of what would be causing this ?
Here is what it looks like.
Thanks in advance for your time !
SYNC Region: North America & Canada
Navigation Variant: Yes
Old SYNC Version: 3.4.21194
New SYNC Version: 3.4.21194
Do you have a error message, if so what is it?
the media device is not available
I’m going to take a wild guess and say that this is probably just expected and the system is taking too long to enumerate the USB stick on a cold boot (which is what’s happening if the vehicle is left off for a while) and timing out and returning to another audio source. I see this on mine in certain scenarios too across different audio sources. Bluetooth Audio is also a common one if it can’t connect to the phone fast enough.
You said you used different brands of USB sticks. Are any of these good name brands and not counterfeits?
I have seen this happen before and it is usually caused by some fault in the APIM or associated hardware. It will exhibit this behavior on cold boot. Other than the APIM, this could be the USB hub, also.
There is nothing you will be able to do to fix the issue, due to the fact that you cannot perform invasive testing or other methods without voiding the Ford warranty. Just take it to the service department and show them exactly what you have done to test it. Be helpful to them and they will probably just replace the unit.
This has happened to me with every version of 3.4. the only version were it was anyway stable was 21020. As soon as i updated from that version it happened all the time.
When i got my new car in January this year i brought it back to the dealers and they told me it was normal behavior. That’s just one of multiple reasons why i won’t buy another ford. The cars are mechanically sound but their tech is a joke! has no one in ford heard of test before release??
End of rant…
I’ve had this intermittently (as mentioned in my post above) on my G model APIM. It hasn’t happened often enough or been irritating enough for me to bother and just chalked it up to the older, slower APIM. Everything else has functioned perfectly otherwise. But everything does take JUST a bit of time on a cold boot to get ready. Bluetooth, maps, voice commands, all of it.
That said I also use Android Auto a lot these days so I don’t often run into this in those scenarios either.
Yeah I have an AAWireless Gen2 adapter on order that should ship in january. Until then I have the 3 month trial of SiriusXm. So I should survive even if my Ford dealer does not take this issue seriously.
Believe it or not, I sold my Tesla Model 3 SR+ last week and then bought this Ford Escape PHEV. USB music would not resume properly on startup with the Model 3 either back in 2019. Tesla only fixed that issue around mid 2020.
So I think the tech is fine in all of these cars, but it’s a software issue. As a computer programmer myself, I can understand how things that seems trivial to users are not always so trivial to fix. But as a user myself, I just want this “basic” stuff to work of course !
I’ll get back into the BEV world when the range of “affordable” EVs are close to 500 Km during the Canadian winter.
So the Ford dealer was able to replicate the issue with all the USB devices they tried, except an old 2GB Ford USB device they use to update older cars. Unfortunately, there was no brand and no info on that USB key.
They are opening a ticket with Ford so that they can put a bit of effort into fixing this in future software versions. Everyone having this issue should complain and have a ticket opened so that there is a bit of priority put on this.