Tried updating my sync3 and got an error message

hi, im sorry didnt mean to comeoff as rude. computer stuff is not really my strong point. by the time i got to asking what i needed to do i was really feeling defeted. thank you for the advice ill give that a try. not quite sure what you mean by replace hub tho.

hi, im sorry but im not finding the 2.2.17011, the hub is that the app on my computer that you use to set up the usb stick? im sorry im not understanding.