Trying to get waze to play through sync 3

installed new 3.4 syn3 updater into a '16 ford c-max energi with nav

everything works, plug into USB, but it wont display or change to waze

is this an option

SYNC Region: North America & Canada

Navigation Variant: Yes

Old SYNC Version: 1.0.15139

New SYNC Version: 3.4.22020

Do you have a error message, if so what is it?
no error

but wont change to play waze instead of ford maps

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

Version: 1015139
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: Lexar USB Flash Drive USB Device
FileSystem: FAT32
Partition Type: MBR


; CyanLabs Syn3Updater Stable - reformat  Mode - Sync 3.4.22020 NA

Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
5U5T-14G381-EV_1644243443000.TAR.GZ (868.2MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

[3/31/2022 10:45:27 AM] Selected Region: NA - Release: Sync 3.4.22020 - Map Version: 2.20 (2020) - NA 
[3/31/2022 10:45:27 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[3/31/2022 10:45:27 AM] MY20 Protection: Auto-Detect 
[3/31/2022 10:45:27 AM] Formatting USB drive
[3/31/2022 10:45:27 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/31/2022 10:45:34 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/31/2022 10:45:34 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[3/31/2022 10:45:34 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 10:45:34 AM] Validate: 4U5T-14G423-CC_1615429225000.TAR.GZ (Failed!, Downloading)
[3/31/2022 10:45:34 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[3/31/2022 10:47:34 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 10:47:35 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 10:47:35 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 10:47:35 AM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[3/31/2022 10:48:56 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 10:48:57 AM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 10:48:57 AM] Checking Existing File: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 10:48:57 AM] Downloading: 5U5T-14G381-EV_1644243443000.TAR.GZ
[3/31/2022 10:52:02 AM] Validating: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 10:52:04 AM] Downloaded: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 10:52:04 AM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 10:52:04 AM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[3/31/2022 10:54:24 AM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 10:54:25 AM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 10:54:25 AM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 10:54:25 AM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[3/31/2022 10:58:01 AM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 10:58:03 AM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 10:58:03 AM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 10:58:03 AM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[3/31/2022 11:02:00 AM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 11:02:03 AM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 11:02:03 AM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:02:03 AM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[3/31/2022 11:06:11 AM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:06:14 AM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:06:14 AM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:06:14 AM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[3/31/2022 11:10:09 AM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:10:12 AM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:10:12 AM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 11:10:12 AM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[3/31/2022 11:14:41 AM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 11:14:44 AM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 11:14:44 AM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 11:14:44 AM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[3/31/2022 11:18:26 AM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 11:18:28 AM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 11:18:28 AM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 11:18:28 AM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[3/31/2022 11:22:36 AM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 11:22:39 AM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 11:22:39 AM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 11:22:39 AM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[3/31/2022 11:26:39 AM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 11:26:41 AM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 11:26:41 AM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 11:26:41 AM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[3/31/2022 11:26:41 AM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 11:26:41 AM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 11:26:41 AM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 11:26:41 AM] Downloading: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[3/31/2022 11:31:26 AM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 11:31:29 AM] Downloaded: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 11:31:29 AM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 11:31:29 AM] Downloading: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[3/31/2022 11:34:16 AM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 11:34:18 AM] Downloaded: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 11:34:18 AM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 11:34:18 AM] Downloading: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[3/31/2022 11:36:18 AM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 11:36:20 AM] Downloaded: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 11:36:20 AM] Preparing USB drive
[3/31/2022 11:36:20 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/31/2022 11:36:20 AM] Copying: 1u5t-14g386-cb.tar.gz 
[3/31/2022 11:36:20 AM] Validating: 1u5t-14g386-cb.tar.gz 
[3/31/2022 11:36:21 AM] Copied: 1u5t-14g386-cb.tar.gz 
[3/31/2022 11:36:21 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 11:36:21 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 11:37:24 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 11:37:42 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/31/2022 11:37:42 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 11:37:42 AM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 11:38:46 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 11:38:58 AM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[3/31/2022 11:38:58 AM] Checking Existing File: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 11:38:58 AM] Copying: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 11:41:08 AM] Validating: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 11:41:26 AM] Copied: 5U5T-14G381-EV_1644243443000.TAR.GZ 
[3/31/2022 11:41:26 AM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 11:41:26 AM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 11:42:54 AM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 11:43:08 AM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[3/31/2022 11:43:08 AM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 11:43:08 AM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 11:46:11 AM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 11:46:41 AM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[3/31/2022 11:46:41 AM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 11:46:41 AM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 11:50:02 AM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 11:50:36 AM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[3/31/2022 11:50:36 AM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:50:36 AM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:53:57 AM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:54:25 AM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[3/31/2022 11:54:25 AM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:54:25 AM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:57:10 AM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:57:45 AM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[3/31/2022 11:57:45 AM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 11:57:45 AM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 12:01:57 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 12:02:38 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[3/31/2022 12:02:38 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 12:02:38 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 12:05:32 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 12:06:02 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[3/31/2022 12:06:02 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 12:06:02 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 12:08:49 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 12:09:26 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[3/31/2022 12:09:26 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 12:09:26 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 12:13:05 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 12:13:38 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[3/31/2022 12:13:38 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 12:13:38 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 12:13:39 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 12:13:39 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[3/31/2022 12:13:39 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 12:13:39 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 12:18:09 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 12:18:50 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[3/31/2022 12:18:50 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 12:18:50 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 12:21:25 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 12:21:38 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[3/31/2022 12:21:38 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 12:21:38 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 12:23:08 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 12:23:19 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[3/31/2022 12:23:19 PM] Generating reformat.lst
[3/31/2022 12:23:19 PM] Generating autoinstall.lst

I’m sure i’ve read about issues with WAZE and AA, its Googles issue i believe.

What phone do you have?.

apple iphone xr

as far as i know Waze is only supported via Car Play now a days?

SInce you are using an apple device and assuming you are using a quality original cable for the device, I think you will need to change the USB HUBs, since your model is from 2016.
Don’t you get a message that says that HUBs are not supported?.

Do you have an Android device to test it?.
Older HW may present this issue where Apple Car Play won’t work, but Android Auto does.
If so, the solution is to get a newer usb hub.

Yes. Support for AppLink was removed a couple versions ago. According to this Waze Help Article they dropped SDL Support (Ford Sync 3 AppLink) in July 2021 Waze for SmartDeviceLink - Waze Help

So Carplay is the only option on iOS now.
It should work fine. But I’ve read on Waze Forums that there are some issues with the speed not being displayed correctly on older versions of Sync 3 when using Carplay.
But everything 3.0 and above should be fine.

There is a chance that you need to replace your USB Hub to get CarPlay working.

So how do you get Carplay and my iphone to work with this setup?

would an adapter like this work?

An Adapter like this needs CarPlay on your Sync 3 to work properly. (This one won’t work at all since it requires an Android Car Stereo with a companion App.)

Is your Phone showing up as a USB Audio Source?

Did you do a Master Reset?
If you did that and your USB Hub is CarPlay compatible it should display a big Pop-up asking you to enable or disable Apple CarPlay after you plugged in your phone via USB.
You should also see an Apple CarPlay Menu in the Sync 3 Settings after you plugged in your Phone.

Also try the other USB Port in your car and a different MFi Certified Lightning Cable to rule that out. It’s important that you use an MFi Cable. Cheap non-certified cables can cause issues despite charging the phone normally.

If this doesn’t work it is very likely that, like SaNdMaN pointed out, you need a newer USB Hub / Port.

With Sync 3, you don’t need extra hardware to enable CarPlay. Sync 3 supports it natively as long as your phone does. So I wouldn’t even bother with that stuff.

If the USB hub was out of date, with a newer version such as 3.4.x, you -should- get a warning on screen at every boot about USB Hubs not being supported. If you don’t see this, you are -likely- already fine. If you want to be absolutely certain, you could pull out the hub and check the part # and report it here. The USB hub in the center console is easy to remove and just pulls out.

Beyond those suggestions, what @Chris01 posted above is apt and I’d check on those suggestions as well.

PN GC3T-14F014-BB BA1WF 26516500017 these are all of the numbers i could see on the sticker on the HUB

That one is out of date and won’t support CarPlay. You’ll need to swap it out for a newer one. Good thing is they are relatively inexpensive (around $50 or so) and easy to install. F150chief has a handy post over here with info on what parts to look for:

Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3 - Ford APIM - Docs - CyanLabs Official Community

that link doesnt show a 2 port wide hub, that works with a 2016 c-max energi

it doesnt link a 2016 cmax energi


Generally speaking, any of the wide 2 port hubs should work as a replacement. The part #s in the first section covering the later C-Max model years should be what Ford would officially provide for your vehicle.

i found 2 different ones on ebay, neither say they work with a 2016 cmax energi.

will either of these be suitable for carplay in my vehicle?

Interchange Part Number:

Interchange Part Number::

This should work for the 2016 C-Max Energi.

My 2016 Escape SE now has Sync Version: 3.4.22020 installed.
My USB Hub is the original GC3T-14F014-BA. (I do see the USB not supported message but not everytime I start the vehicle.
My phone is a Tracfone LG model LML212VL Running Android 8.1.0.
Sync sees my phone when cabled and Android Auto launches.
I can use Google maps or Waze with success, love these features.
I have not tried to use the two apps at the same time, but why not?

I think it’s an Android Auto issue. A temporary fix is to ensure the Waze is running on your phone before you connect it to the car. AA will then find Waze and put it on the screen.

Not sure what you are referring to, but i some times had issues with sync3 not launching android auto on my phone.
The solution is to stop and start the car again, it almost seems like Sync3 didn’t boot completely.
It’s worth noticing that I didn’t even touched the phone, so I assume it’s not an Android Auto issue, but Sync 's.
I may also add it’s quite rare for it to happen, maybe 2 or 3 times a year…

Assuming no further assistance is needed and since we didn’t hear back from you in about a week, I’m setting an auto-closure of 2 days of inactivity on the thread.